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leonardo760
Perth, Australia

Excellent service and accommodation, absolutely spotless, very impressed.

5.0 of 5 bubblesReviewed 9 Mar 2024
Being a man of the corporate world, I must travel interstate constantly and visit hotels frequently, but I must admit that you far surpassed the condition of the rooms and the cleanliness, the customer service was also outstanding.
Date of stay: March 2024
Trip type: Travelled on business
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this review
Responded 19 Mar 2024
Dear Leonardo,

Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience during your stay with us. Providing exceptional service and maintaining immaculate accommodation are top priorities for us, and we are delighted that we exceeded your expectations in both regards.

As a frequent traveller and someone who understands the demands of the corporate world, your endorsement means a great deal to us. We take pride in ensuring that every aspect of your stay is flawless, from the cleanliness of our rooms to the attentiveness of our staff.

We sincerely appreciate your kind words and your recognition of our efforts. It was our pleasure to host you, and we look forward to welcoming you back the next time your travels bring you to our area.

Warm regards,


This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 March 2024

Steaks are way over priced!!
$75 for a steak and no salad or chips with it!!
staff also need training how service customers.
Rooms are nice and clean.
Has a nice Gym to stay fit while you are away from home.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank andrewQ9325VK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 7 March 2024

Dear Andrew,

Thank you for taking the time to share your feedback with us. We appreciate your honesty, and we apologise if our steak prices did not meet your expectations. We take guest feedback seriously and will certainly review our pricing structure to ensure it aligns with the value we aim to provide. Additionally, we are looking into improving our staff training to enhance the service experience for all our guests.

We're glad to hear that you found our rooms nice and clean, and that you enjoyed our gym facilities to stay fit during your stay. Your comments help us improve, and we hope to have the opportunity to welcome you back in the future for an even better experience. If there's anything else you'd like to discuss or any specific concerns you have, please feel free to reach out to me directly at nicole.pasqual@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2024

Beautiful motel close to family and friends.
Very easily accessible.
Love the carpark.
Very clean and staff extremely helpful and efficient.
Would recommend this property to anyone intending to stay in the SE suburbs of Melbourne.

Date of stay: March 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank tth0mas26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 7 March 2024

Dear Valued Guest,

Thank you for your lovely review! We are thrilled to hear that you found our hotel beautiful and conveniently located for visiting family and friends in the south eastern suburbs of Melbourne.

It's great to know that our car park was convenient for you and that you appreciated our cleanliness and helpful staff. Recommendations like yours mean the world to us, and we are grateful for your support.

We hope to welcome you back soon for another enjoyable stay!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 March 2024

Great place to stay for my business trips. Friendly staff, great food and variety, very comfortable rooms with a desk to work on when required, comfortable couch to relax. Overall it is a great place for me to stay and i have been staying here weekly since it opened. Staff are always very helpful.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Matthew H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 7 March 2024

Dear Matthew,

Thank you so much for your glowing review! We are thrilled to hear that you've been enjoying your stays with us for your business trips. Providing a comfortable and convenient experience for our guests is always our top priority, and we are delighted that you appreciate our friendly staff, delicious food options, and comfortable accommodation.

It's wonderful to have you as a regular guest, and we look forward to continuing to exceed your expectations on each visit. If there's ever anything more we can do to enhance your experience, please don't hesitate to let me know.

Safe travels until we see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2024

Breakfast should be better
Rooms should be cleanest
Price was expensive
Pool should be done
Gym was weak
Don’t have variety for food and breakfast
Facility was poor
Other thing was good
Responsibility was good

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank muso632341
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 28 February 2024

Dear Valued Guest,

Thank you for taking the time to share your feedback with us. We appreciate your insights, and we apologise for any shortcomings you experienced during your stay.

We understand the importance of a satisfying breakfast experience, and we regret to learn that we did not meet your expectations in this regard. Your comments about the cleanliness of our rooms are concerning, as maintaining a high standard of cleanliness is one of our top priorities. We will address this issue with our housekeeping team to ensure improvements are made.

We take your comments about the pool and gym facilities seriously and will explore opportunities for enhancement to better meet the needs of our guests. Additionally, we will review our food options to provide a more varied selection for breakfast and other meals.

While we are pleased to hear that there were positive aspects of your stay, we are committed to addressing the areas where we fell short. Your feedback helps us identify areas for improvement, and we appreciate your honesty.

We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

Best regards,
Nicole Pasqual
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2024

All aspects of the service were of the highest standard and I could not fault the service in any way. The conference facilities and catering were well above any that I have experienced in the past and I would highly recommend holding your business conference at Hyatt Place Melbourne Caribbean Park.

Date of stay: February 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank pkelly2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nicole Pasqual, General Manager at Hyatt Place Melbourne Caribbean Park, responded to this reviewResponded 27 February 2024

Dear Valued Guest,

Thank you for your glowing review!

We are thrilled to hear that you found all aspects of our service to be of the highest standard during your business stay at Hyatt Place Melbourne Caribbean Park. It's wonderful to know that our conference facilities and catering exceeded your expectations and stood out among your past experiences. Your recommendation means a lot to us, and we would be honored to host your business conference again in the future.

We look forward to welcoming you back!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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