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Saqlain S
New Delhi, India

VERY GOOD, PEACEFUL RESORT, ROOM WAS CLEAN, ONLY DISAPPOINTMENT WAS BREAKFAST

4.0 of 5 bubblesReviewed 24 June 2017
I Shall go again in future, i hope they change their breakfast menu, it was highly disappointing not to have good breakfast , rest was good, staff polite and it was peaceful overall, rooms and wash room was clean which was my main concern
Date of stay: June 2017
Trip type: Travelled with family
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Reviewed 16 June 2017 via mobile

I've stayed here twice. It's a 3 star hotel so don't expect a 5 star experience.

The location is great, right on the beach. The seafront rooms are a little pricey but direct seafront rooms this close to the beach are rare in hua hin. Non seafront rooms cost much less. Rooms are nice enough and clean enough. There's plenty of staff to help. They are on the passive side. If you need something ask and they do their best to help. Not all have the best English.

The breakfast needs work. When I saw eggs benedict on the menu I ordered it just to see what showed up - avoid it. They should drop it and focus on and upgrade the basics. Orange juice isn't real juice. Coffee is instant.

Tried two gin tonics. Could not taste the gin. No beer coolers (the foam insulators to keep your beer cold).

Umbrellas and loungers need some maintenance.

Having said all that, I'd probably stay again.

Date of stay: June 2017
Trip type: Travelled as a couple
1  Thank rei94602
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 March 2017

For our three night stay we had a great time relaxing, swimming, walking the beach, shopping, and of course eating a lot of seafood. The room with balcony was perfect, and the hotel staff were all very kind and helpful. The beachfront was very nice - each morning I would get up for a great open water ocean swim before having the delicious breakfast served at the hotel.

Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tom G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nernchalet, Manager at Nern Chalet Beachfront Hotel, responded to this reviewResponded 30 March 2017

Dear Khun Tom G,

Thank you so much for your wonderful review of our hotel. You have really caught the essence of what we want our guests to experience when staying at the Nern Chalet Beachfront hotel!
We really appreciated to have you as our guest for a few days, and hope that you will be back again sometime soon!

Thanks & best regards,
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2017 via mobile

I have been to Nern Chalet hotel two times. Both visits were nice but I must say it was even better on my second visit. They did some renovations and when I ordered breakfast which is included my pancakes were bigger and tastier.
This is a small hotel cozy and very clean hotel. The staff is very accommodating and helpful. The location is most ideal it right on the beach you just simply walk out past the dinning area and your on the beach. Great value for the money. Sorry TripAdvisor I found a better price on Agoda.

Date of stay: March 2017
Trip type: Travelled with friends
Thank Tracy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nernchalet, Manager at Nern Chalet Beachfront Hotel, responded to this reviewResponded 27 March 2017

Dear Khun Tracy B.,

I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your 2nd visit at Nern Chalet Beachfront Hotel. it is really wonderful to read how you enjoyed your stay and were happy with our restaurant foods, overall service and facilities offered by the hotel. I have already shared our motivating comments with my team, we were glad that you decided to come back and we look forward to welcoming you to share a lovely moments at Hua Hin beachside at our hotel again in a very near future.

Thank you and best regards,

Manager

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Reviewed 7 February 2017 via mobile

The hotel is situated on the beach in a lovely setting. The rooms is what you can expect for a three star hotel. Nice and clean. Very small pool as a minus but the sunchairs overlooking the ocean and beach make up for it. The one thing that is really excellent is the food. Genuine welltastng and cheap food. Loved the springrolls. Very childfriendly and kind staff. Very familiar.

Date of stay: January 2017
Trip type: Travelled with family
Thank JesperH906
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nernchalet, Manager at Nern Chalet Beachfront Hotel, responded to this reviewResponded 13 February 2017

Dear Khun Jesper H.,

Thank You so much for your very kind and favorable review. We were so happy to have you and family as our guests, and to hear that you have enjoyed the familiar and cozy atmosphere – that’s what we want all of our guests to experience during their stay with us.

We of course greatly appreciate your kind words about our food and staff – we will definitely share with our staff to encourage them in their work.
Please come visit us again sometime soon!

Yours sincerely,

Manager

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Reviewed 7 January 2017 via mobile

Very nice little hotel directly at the beach, with beautiful terrace, swimming pool and sea view.
The personnel was very friendly and the managers speak well English. Food from restaurant was very good.
This hotel has everything to be a great place for vacation with kids. Unfortunately, its management and maintenance don't seem to be very professional: Our room was a bit old fashioned and dirty. We found used cat litter under the kitchen sink when we arrived. The floor was dirty. The balcony had not been cleaned for a long time. We told the staff, but the chairs and table on the balcony were still covered with dust the day after. The safe was blocked closed, the room door lock broke during our stay.
When we asked for a cocktail from the bar, we were told that it was not possible, as no barman was on duty... There was a mistake on our final bill.
Too many "small" issues for the price we paid.
We won't be back, unless hotel management makes serious changes there.

Date of stay: January 2017
Trip type: Travelled with family
1  Thank Garryd304
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
nernchalet, Manager at Nern Chalet Beachfront Hotel, responded to this reviewResponded 16 January 2017

Dear Mr Garry D,

Thank you so much for taking the time to review our hotel with TripAdvisor community. We are deeply dependent on our guests comments and suggestions in our constant work on improving our hotel and services to our guests.

We also thank you for your very kind words about our location, our food and our staff – we will be happy to share your satisfaction with their performance with them! We are also grateful for your pinpointing the problems you experienced during your stay with us. Even though you call them “small”, and though they were basically solved rapidly when pointed out to our staff, we still consider them to be important and we will definitely address these issues in our follow up work, and try our very best to find routines and ways to avoid this kind of incidents in the future.

Whenever you are in our neighborhood next, please contact and give us another chance to prove us better – we will offer you our very special package deal as a small token of appreciation and compensation for our shortcomings this time.

Yours Sincerely
Parichart Teerasin
Manager

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