My sister and myself took our mother away for the night to castlemartyr for a night of R&R as our dad passed away a few weeks ago we wanted her to have a little something different. When we arrived check in was great and a lovely gentleman showed us to our room, he was so nice and kind and a made us feel right at home. We settled in and decided to go to the bar for a drink, when we got there it was very busy as there was a wedding there however I said sure we would find somewhere to sit and went to the bar to order some drinks and I was poked by what I can only assume was the bar manager telling us to get out that we could not be there, I told him we were staying in the hotel but he got very cross and told us to get out of the bar as only wedding guests were allowed, he did not offer any solutions just rushed us out the door, I went to the reception and they told us that we could use the living room however I told them that was also full of wedding guests so they advised to come back in a few hours, which I found to be totally unexceptionable. We eventually found a take in the corridor to sit and a waiter to order a drink. We sat there for about 45 mins and watched as many quests including a lot of quests that were obviously there for first communion struggling to find a room to sit in, I totally understand that the wedding generated a lot of income for the hotel but found the disregard for other guests absolutely disgraceful, there were several rooms that could have been used to make guests comfortable, but were not offered, maybe even allowing the wedding guests access to the breakfast room would have been a solution. We felt so uncomfortable we eventually went back to our room
After dinner we did go back to the bar which was then quiet and again were met with the bar manager who I can honestly say was one of the rudest person I have ever come across, not only to us but to other quests, one in particular was a family sitting having a drink who were told to leave at 8.50 as kids were not allowed, he also got very annoyed when my mum questioned the measure he had served her. Again we ended up going back to our room
Breakfast was not 5 star my mother asked for scramble eggs and they came out raw she ended up just having a bowl of fruit,
Really upset with the whole visit not what you would expect from a 5 star hotel