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Main living/dinning room with mezzanine
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1 review
Main living/dinning room with mezzanine
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Overview
Holiday Rental House -
6 Bedrooms, 4 Bathrooms, Sleeps 10
Sneem, County Kerry

Reviews from our community

Average - based on 1 review
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Reviews from our community

Sneem1
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Doesn't seat more than 3 in each sitting room”
Reviewed 21 September 2016 for a stay in August 2016

We are a family of 10 who spent a lovely week in Kerry last August. While the description of the house identified that there were 2 separate entrances to the house the 2 parts of the house don't connect internally and it really doesn't work for a party of 10. There is a sitting room up stairs that doubles up as a bedroom i.e the couch that sits 3 folds out into a bed. If you are willing to undress the bed everyday to use the couch that doesn't work really as the party of 10 can't sit together at all. The downstairs sitting room can only seat 3. There is room for another couch here. Anyone who sleeps upstairs can't stay in the downstairs house after the last person goes to bed because the door has to be locked before they leave. The house is very well stocked with more than usual for a holiday rental. Pros - good location, well stocked, hot water works, Cons - price to high for the sitting problems and separate access, not enough spare towels and sheets, washing machine badly leaked since the week before arrival. Suggested Improvements - extra couch in downstairs sitting room, internally connect the upstairs and downstairs (simple fix) and extra towels.

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Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
22 Sep 2016
Very sorry to hear your disappointments. Firstly, I do take consideration of all customers' reviews and make necessary improvements.
As the description of the property, there are 4 double bedrooms (include mazzenine floor) and 2 single bedrooms , therefore total sleep 10 people. There are one living/dining room at the attic level and two others living/dining rooms on the ground floor level. Families can use them for relaxation. Some customers are very happy about that because they prefer their own spaces (especially 2 families holiday together). Sorry to hear that if this does not suit you and your family. Different families have different preferences. We can only do our best.
We make sure we provide enough linen and towels therefore, I email to all customers to ask for the number of guests before they check in, to make sure we provide enough linen and towels. As I aware, Debi has specially come down to deliver more towels and linen while the house has already had enough supply for 10 guests. Quite often, customers informed us before they check in they will have more than 10 people , we are happily to prepare more than 10 set of towels before they arrive but please note that we will provide one set of towels per guest during their stay as it is pretty standard for most holiday homes.
With regards to the washing machine, very sorry this happened during your stay and thanks for your note. Workman has come before you checked in, unfortunately, problem was not resolved. However, the problem has been resolved next day after you checked out and now it works perfectly.
My house was designed for special reason, that's why there are two entrances but I do realise it can be very inconvenient especially in a rainy day. To resolve this, a solid door will be put on the front door area so whole house can access internally.
I will take consideration of whether to put extra couch or seats in the ground floor living room (if there is enough space). The dinning area accommodate 10 people. So far I haven't received any more demand about this and instead we received many lovely comments about my house.

Sincerely, thanks so much for your comments. I will think ahead more.

Kindest regards,
Rosalie
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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