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“Website says its open but it actually wasnt.”

Wirral Transport Museum & Heritage Tramway
Ranked #4 of 37 things to do in Birkenhead
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 2-3 hours
Owner description: Wirral Transport Museum & Heritage Tramway is a working museum and working heritage tramway preserving Buses, Trams & other local transport related vehicles We are open every weekend from 1pm (Saturday & Sunday) and during school holidays we are open Wednesday, Thursday & Friday plus every Bank Holiday Monday. you can ride on original fully restored heritage trams, see our collection of preserved local Buses and in the museum our ongoing restoration projects and a huge working Model Railway. A HISTORY OF BIRKENHEAD TRAMWAYS Back when Birkenhead was a pioneering industrial town it was the first place in Europe to adopt a street tramway. Those trams ceased operating in 1937, but in 1995 they were revived and you can now travel on one of a series of historic vehicles and experience tram travel for yourself. Trams dating from as early as 1901 operate to make the short journey from Woodside to the Wirral Transport Museum, where you can view the rest of the fleet - tram cars from Birkenhead, Liverpool, Wallasey and a recently restored car from Lisbon, Portugal. The Museum is a proud winner of the Wirral Unsung Hero of The Year 2012 with their volunteers. The transport collection was created as a celebration of Birkenhead's place in the history of public transport, and set up in collaboration with the volunteers of the Merseyside Tramway Preservation Society, who restore old trams. In addition to trams, the museum houses a collection of local buses in running order and a group of cars and motorbikes from the Baxter Collection. There is also a 27 foot long model railway layout. Merseyside Tramway Preservation Society Limited is a Registered Charity . No. 1092127.
Reviewed 22 April 2018 via mobile

Came here today with my 7 year old son after looking on the website were it says it is closed every day of the week apart from Saturday from 1 o'clock to 5 o'clock so decided to see if it was good. Got there 5 minutes before opening on a warm sunny day and the guy in the museum say us standing there while he was busy doing whatever he was doing and came and told us it was closed. My son and I were both gutted having travelled close to 2 hours to get there and sitting in a traffic jam just to top it off. I told the guy this at the museum all of this that we had travelled a long way and it did say on the website it was open and the chap said he could quickly walk and talk us around the place which was good of him. To be honest it was very awkward him walking us around because half of what he was saying I wasn't bothered about like the history behind every detail of everything there when all I wanted to do was look at each thing in my own time and absorb it all at my leisure and you can't do that with someone walking you around as you feel obliged to look interested in what he's saying....I just want to point out though that the gentleman was only being friendly and helpful and he didn't have to let us in but probably felt bad we had travelled so far and it wasn't our fault as it was there's because the information about opening and closing times was wrong on the website. The place itself is very small with about 6 trams in there and about 10 buses and a couple of old cars plus a green fire engine which we didn't see properly. They were doing work on the place I think he said for disabled access and the place was a little disorganised thus the reason it's not open...there seems to be some projects on going with buses and the like going through renovation. Not sure of the cost to go in the place when it's finished but a 100 yards outside there is a tram track and you can get on an old team to the U boat museum down the road and back again with a return ticket for adults is £2 and for kids it's £1 which is good value and enjoyable. I wouldn't recommend travelling a long way to get here but if you are in the area for any reason then when the place is open again it will probably be worth going. I will probably go again in a year or 2 when it's in a better state and I can do things at my own pace.

1  Thank Steven S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DJAJXKP, Public Relations Manager at Wirral Transport Museum & Heritage Tramway, responded to this reviewResponded 22 April 2018

Hi Steven S

Thank you for your review - with regards to our Website we are currently experiencing major issues updating any of the information - our webmaster has for months been trying but to no avail to update the website - it is something to do with connecting to the hosts server but we are tirelessly working to get this resolved in order to be able to update the website again regularly - In the meantime we are requesting guests (as much as possible) use our Facebook page for the most up to date and recent information - The Facebook page does not require users to be a Facebook member to see the information published - it is a open source public page.

The museum building is currently undergoing a major refurbishment and renovation which includes the installation of new male, female and disabled user toilets, a new gift shop, new entrance foyer, new cafe, new exhibition spaces, new workshops and also a disabled access lift plus new heating, lighting and electrics - During the refurbishment works there is to be no public access to the museum building as 60% of the museum building is currently a construction zone and unsafe for anyone to enter unless authorized - which is why you will only have been guided to have seen a small portion of the exhibits and size of the museum overall - the tram collection currently stands at 10 trams - 2 of which are off site at the moment meaning there was 8 trams on site yesterday - the volunteer should not have allowed you any access into the museum building and in doing so has put his very own membership at risk which will be why he would have stayed close to you to guide you around rather than allow you to browse at leisure. Thank you for bringing this serious matter and breach to our attention.

Because of our refurbishment we have been very restricted in what and when we can run trams as a lot of our light switches/tools ect are in the construction zone parts of the museum building and our volunteers are also restricted from entering these zones so we have done our best to still runs trams for our visitors on Saturdays - this will change though on Saturday 26th May to be running every Saturday & Sunday.

I'm ever so sorry that your journey and visit was impeded by the wrong information on our website and i can assure you we are trying to get it resolved - the museum building is due to host a re-opening event at the end of May/beginning of June which is when all our visitors will be allowed full access to all parts of the museum building once again.

Thanks again for your review and hopefully when we re-open fully we can arrange a visit for you to see all our exhibits at your own leisure and hopefully increase your star rating.

Kind Regards
Adam Jones - Wirral Transport Museum.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (123)
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"trams and buses"
in 12 reviews
"transport museum"
in 16 reviews
"ferry terminal"
in 13 reviews
"run by volunteers"
in 6 reviews
"old cars"
in 4 reviews
"well worth a visit"
in 11 reviews
"vintage tram"
in 3 reviews
"tram takes"
in 2 reviews
"ken dodd"
in 2 reviews
"classic cars"
in 2 reviews
"free rides"
in 2 reviews
"pay and display"
in 2 reviews
"model railway layout"
in 2 reviews
"little gem"
in 6 reviews
"small charge"
in 3 reviews
"collection box"
in 2 reviews
"taylor street"
in 2 reviews

11 - 15 of 123 reviews

Reviewed 7 April 2018

Amazing place can lose self for a good couple of hours here. Lots to see and do and if young/er kids in the group it's a 'Touchy feely' type place so they won't get bored!

Thank forever-ill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2018

We visited this museum in October last year, there is an extensive collection of trams, buses and exhibits plus free rides on their tramway.
Well worth a visit, there are plenty of things to see and do!

Thank Neil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 November 2017

This is a really fun little place to visit,lots of really old veichles and lots of info. Didn't get to ride the tram but hope to one day. Defnitely worth a little visit.

1  Thank GlumCandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 9 November 2017

I Have visited this Museum on numerous occasions and it is a pleasure to see what is going on here. To have a tram track with trams is in my mind a little gem in this part of the Wirral. It is not open all the time so It is wise to check opening times so as to avoid disappointment. There is a model railway also.The Museum is free but there is a charge to travel on the tram but well worth the experience. This Museum suits all ages. So on the basis of my last visit I have no hesitation in recommending this attraction.

1  Thank HarryS70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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