Just to highlight this to whoever traver from Suratthani airport to Koh Samui island using the trangport agent who have the counter at the surat thani airport (Limousine Services) They Offer the full package from tranfer from airport to ferry and to hotel at Koh samui. to and flow is 1000barth (which is quite reasonable and safe the hassle) The insident is when on the day we landed on Suratthani aiport, after come out from the custom clearence, we were approached by there sales people to offer us this transport package (Before departure from our country we had check and research abt this) after checking further about the package of transfer services we decided bought the return package as well. The first coach was fanciful and nice, and the journey to Koh Samui was smooth and alright. But we did check clearly with the sales person that on the return date, which our flight is 11.35am, so the sales said will pick us up from the Kohsamui hotel by 6am, will reach Suratthani airport by 10.30 latest, which we think its alright due to we have pre check in the flight ticket before we departure to suratthani. On th day before the return, we call up to confirm the next day pick up timing from the hotel, the agen office responded they are aware of our pickup timming and place and everything seems well arranged. So on the return day, the mini van arrived at out hotel on 6.15am (which still not too bad), when we get into the van, the driver ask us to show him the tickets (which was issue during the purhased at he airport on our arrival date, all in an envelope) but he said there should be another ticket, we say thats what we received from the counter, then he called back to the office, and past the phone to us, the person who talk to us insists that we have to pay 150 batrh per person for transfer from hotel to jetty. we said thats should be included in the full package when we purchased, he kep saying we just have to pay, in order not to delay the rest of the pessanger we just pay the money and not interested to argue further for this matter. when reach the jetty, all pessange were transfer to another local bus (bigger and older bus) to go into the ferry by 7.30am and drove us to the airport, the ferry journey took about 1.15 minuts) when reach Donsak ferry port around 9am, we think 1 hour to the airport should be on schedule. But when the bus start to leave the Donsak port its take super long and slow drive to moving aound on the road, until when we see the timming was a bit late (around 9.50am) we approach the bus driver says our flight is 11.35am what time we will reach the airport, the bus driver replied he awared, reaching soon. when 10.30am we are still on the road passing those small towns, we start to worry, and approach the driver again, he say "reaching reaching... " we were so helpless... until 11.05 he drop us at the Suratthani town agen office, we were getting mad and asking the agent staff how this could happen? they start to say we should leave our hotel by 5am instead, (WTF!) we said its their arrangement to pick us up by 6am! so they arrange a private taxi (probably own office staff car) drive us to the airport... speeding crazily on the road and we still miss the flight where we reach the airport by 11.50am!! when reach the sirport the person incharge from the agent in the airport approached us says because suratthani only have 1 flight a day back to KL and the only available seat will be 3 days later, if we want they can arrange bus to send us to Phuket and catch the flight back to KL on our own cost, we insistsed that this is their mistake , we aint going to pay anything, so he change another plan says he can pay for bus ticket to Hatyai and from hatyai to KL but will reach KL on the next day 5am. so out of no choice we were forced to take this super long journey all the way from Suratthani back to KL, which make us lost one whole day and exhausted body back to KL. Understand from the local people where we catch the van taxi from suratthani to hatyai, we are not the rare one, this mistake is frequently happening, and its getting bad to worst. So in future is thinking of taking this type of route to Koh samui, better think twice! What a bad experiance!
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