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PalinJunior
London

Lovely Stay

5.0 of 5 bubblesReviewed 27 Sept 2023
Hotel's Favourite
We spent two nights as part of a Secret Escapes deal.

We stayed in room 25 which is a park room on the ground floor with a pretty terrace overlooking the interior garden.

It looked and felt like a mini villa.

Very spacious. Large king size bed. External and internal table and seating. Dressing table, fridge, tea coffee facilities and safe. Loads of storage and large bathroom with shower.

Pool area was also very nice as well and opens early so you can swim before breakfast. Also heated.

Great selection at breakfast too where you can eat on the terrace as well.

The hotel is next to a primary school so during the day during term time you can hear the kids playing. It did not disturb us at all, it sounded like they were having a great time!

Great hotel and would recommend.
Date of stay: September 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie boucher, Propriétaire at Auberge de Cassagne & Spa, responded to this review
Responded 29 Sept 2023
Dear Guests,

We would like to thank you for taking the time to publish your review and for your lovely comments.
We are delighted that you enjoyed your stay with us and that you appreciated your room as well as our swimming pool and buffet breakfast .
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.

Sylvie et Philippe BOUCHER

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,614)
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1 - 6 of 1,614 reviews
Reviewed 27 July 2023 via mobile

The hotel is about 10 minutes drive from Avignon and is approached through a commercial area but once inside is an absolute tranquil haven. There is ample parking and staff were quick and helpful at check in. The rooms are layed out around a courtyard and pool. They are beautifully appointed and comfortable with seating outside and ours was 2 steps from a peaceful pool. Dinner was served outside and was an exquisite set menu with an extensive wine list.

Room tip: During the festival in July parking in Avignon can be challenging.
Date of stay: July 2023
Trip type: Travelled with family
Thank JL207
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie boucher, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 28 July 2023

Dear Guests,

We would like to thank you for taking the time to publish your review and for your lovely comments.
We are delighted that you enjoyed your stay with us and that you appreciated your room as well as our Gastronomic restaurant and our swimming pool.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2023 via mobile

If you want to walk around the old town of Avignon after dinner, this is not your spot. If you want to be 15 minutes away in a quiet spot with beautiful landscaping, indoor and outdoor pools, spa, and access to five star dining, you should consider this spot.

Date of stay: June 2023
Trip type: Travelled with friends
Thank eawnyc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie boucher, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 26 July 2023

Dear Guests,

We would like to thank you for taking the time to publish your review and for your lovely comments.
We are delighted that you enjoyed your stay with us and that you appreciated your room as well as our Gastronomic restaurant and our spa.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2023

My wife and I took a road trip to France and this is one of the best places we stayed. The staff were very friendly unreceptive on checking in. The rooms were so clean and beautiful Location between gardens. The food breakfast and dinner were excellent selections .

Room tip: The wellness center it’s good to visit.
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank 463fahada
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie boucher, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 14 July 2023

Dear Guests,

We would like to thank you for taking the time to publish your review and for your lovely comments.
We are delighted that you enjoyed your stay with us and that you appreciated your room as well as our Gastronomic restaurant.
We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2023

Moved from Aix-En to this property in La Pontet, outside Avignon. The hosts made us feel very welcome on arrival and the owner was always extremely friendly.
The rooms are very spacious and the staff especially Thomas and Helena were fantastic.
This property is probably due for a major facelift, the pool area had weeds growing everywhere. the gardening staff need to lift their game bigtime, the biggest downside is you are a 30 Euro taxi ride away from the village, so everytime you go and come back you are 60 Euro lighter, why they don't run a shuttle is bewildering.
We ate at the restaurant the food was fantastic, expensive but very nice. They don't have a bar you can sit in the afternoon, which is also a downside for me.
Breakfast was ok
As i said i would only rate this property 4 star.

Thanks

Gavin

Room tip: rent a car
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank gavinscholes13
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 June 2023

This is a nice hotel but overrated. Rooms could use some updating. The have a fancy chef in the restaurant and also a spa so seem to rely on these things for bonus points. Its kind in the middle of nowhere right next door to a school and housing development. Nothing to do within walking distance. The city of Avignon is a $35 Uber ride.

Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank devotedtodogs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sylvie boucher, Propriétaire at Auberge de Cassagne & Spa, responded to this reviewResponded 9 June 2023

Dear Guests,

Thank you for choosing our Hotel to stay in Avignon.
We have taken note of your opinion published on the Tripadvisor site and we are disappointed that you did not leave fully satisfied with our Hotel.
We offer different types of rooms, each with their own particularities in terms of equipment and decoration in order to best meet the different expectations of our customers.
If you wish to return to the Auberge de Cassagne, do not hesitate to call us to reserve the room that suits you best in terms of decoration.
The most economical solution (1.40 €) is the direct bus from the center of Pontet (we accompany customers), and we are 15 minutes from the ramparts of Avignon.
We work daily with taxi companies which can circulate in the bus lanes and reach Avignon very quickly for an amount between 24 and 30 €

We hope to have the pleasure to welcome you again in the near future.

Sincerely yours.


Sylvie et Philippe BOUCHER

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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