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“Good value if executive room”
Review of Novotel Rouen Sud

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Novotel Rouen Sud
GreenLeadersSilver level
Reviewed 7 September 2017 via mobile

I stayed here early 2017 in a standard room and the room and corridor to it were very old, in poor condition and felt dirty. I would not stay in a standard room again. I'm now back late 2017 and after reading reviews on Tripadvisor decided to give an executive room a chance. For €140 they're good value for money, it's the same size but has been refurbished and feels clean.

The bar, restaurant and outside area (near the pool) are really nice areas.

The car park is big and close to reception.

I find it really easy to get to driving from Paris as you don't get the Rouen traffic. But the down side is you're not in Rouen and there's nothing around you.

The staff are ok. Their English doesn't seem as good as staff in Rouen hotels but it's still enough...and much better than my French.

It's a good hotel, just book an executive room!

Stayed: September 2017, travelled on business
Thank Danny B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 19 September 2017

Dear Danny,

We would like to thank you for this comment and gave us a second chance to better serve you,

We are glad to know you tried an Executive room and enjoyed it as much as our other areas.
As you said our hotel is easy to access from the highway and twenty minutes from the city center by car.

We would be happy to welcome you again in an Executive room,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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9 - 13 of 655 reviews

Reviewed 30 August 2017

We booked a great deal at this hotel room for 4 with breakfast for £86.00 and what good value it was. We arrived early and unfortunatly could not check in until noon. This was not a problem as we could use the facilities. The pool, park and tennis court area is great for kids who have been couped up in a car to let off steam and pool towels were free and plentiful. There was also free wifi. Our room itself was good, we were travelling with friends and we had requested a room near them, we were next door. The beds were super comfy and had everything you needed in the room. Had a few drinks in the bar which was not overly expensive but could not comment on dinner as we went out to the local Buffalo Grill. Breakfast was great and well worth the included value of the room. I would definatly stay here again and we do like using Novotel when travelling through France as they also have secure parking when travelling with camping trailers. Only one thing could be improved on and that is it is a little bit dated and could do with an update but it was clean and tidy and that was all we needed.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank 12Tina12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 18 September 2017

Dear Tina,

We would like to warmly thank you for this great comment,

It is a real pleasure to read your satisfaction about our hotel and our services. Be sure it will be shared with all our team as soon as possible,

We would be happy to welcome you again for another stop over or a long stay,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2017 via mobile

Stayed for one night on route through France, an excellent place to stop if travelling.
Check in and check out was excellent, staff were very pleasant, room was comfortable, bar area small but adequate, dinner was a buffet on the night we stayed, all was going extremely well until we had the hot buffet, the pasta and the bolognese dish was look warm, which spoiled our opinion of the hotel.
Breakfast was good and overall decor of the hotel was good.
All in all a very good hotel spoiled by cold food at the buffet.
We would still recommend this hotel.

Stayed: August 2017, travelled as a couple
Thank stanleyjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 28 August 2017

Dear Stanley,

We would like to thank you for your pleasant comment and your recommendation,
We are glad to read you enjoyed your stay, our friendly staff, our rooms and our breakfast.

During summer on Friday and Saturday evening, we offer a barbecue formula and a hot buffet for people who don’t want barbecue. We are truly sorry the buffet wasn’t warm enough and we hope you will accept our apologies. Please rest assured we are taking the appropriate measure to prevent future occurrence and better serve you in the near future.

We would be happy to welcome you again,
Best Regards,
Frédéric – Novotel Rouen Sud Manager

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Reviewed 22 August 2017 via mobile

We stayed here for 1 night on our way to Disneyland so after a long drive we were tired and wanted a comfortable bed, and we found exactly that.
We did the quick check in / check out so saved some time but it was very quick and the lady that welcomed us was very friendly.
My children loved the little gift they received.
The room was a good size and the beds lovely and comfortable.
The breakfast was delicious and had everything you would look for.
Check out was very fast and the ladies again were very friendly.

We would definitely stay here again and would use the Novotel group in other areas as well.

Stayed: August 2017, travelled with family
Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 28 August 2017

Dear Lucy,

Thank you for taking the time to write this nice comment,

We are really glad to read your satisfaction about our team, our breakfast, our rooms and our services. Please be sure your comment will be shared with our staff and serve as a reward for their efforts.

We would be happy to welcome you again,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2017

Used for an overnight stop enroute to the south west. The hotel looks a little bit tired and in need of a refurbishment. We last stayed here about 7 years ago and it looked as if nothing had been done to it in that time. However, it is good value for an overnight stop. The rooms are small, but adequate, and if booked in advance with breakfast included, a reasonable rate for a family of 4.

  • Stayed: August 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 28 August 2017

Dear John,

Thank you for your comment and choosing our hotel once again,

We improve our services step by step as soon as we can : we changed all the bedding 2 years ago, we have now a fiber optic connection, and our Executive rooms have been fully renovated. We will renovate our other rooms as soon as we have the opportunity.
Please note that our room size is 23 meter square. You can also book two rooms with the family offer, available on our website, should you need more space.

We hope to welcome you again,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rouen Sud

Address: Angle Avenue de l'Universite | Rue de la Mare Sansoure, 76800 Saint-Etienne-du-Rouvray, France
Region: France > Normandy > Haute-Normandie > Eure > Saint-Etienne-du-Rouvray
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Saint-Etienne-du-Rouvray
Price Range: $113 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rouen Sud 4*
Number of rooms: 134
Official Description (provided by the hotel):
The Novotel Rouen Sud is a 3 star hotel located 500 m from the exhibition centre and the Zenith events centre, an ideal location for a business trip to Rouen 7 km from the city centre. The hotel offers 134 rooms, a terrace, outdoor pool and tennis courton leafy grounds on the edge of a forest. The hotel also features several meeting rooms for conferences for up to 150 people, not to mention tree climbing facilities. Discover modern dining in our Novotel Cafe restaurant. Free private secure car park. ... more   less 
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Also Known As:
Novotel Rouen Sud Hotel Saint-Etienne-Du-Rouvray
Novotel Hotel Rouen Sud
Novotel St-Etienne-Du-Rouvray
St-Etienne-Du-Rouvray Novotel
Accor Rouen Sud

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