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“Cold water & inefficient fast checkout”
Review of Novotel Rouen Sud

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Novotel Rouen Sud
GreenLeadersSilver level
Reviewed 16 August 2017

We chose Novotel Rouen Sud as our travel stopover hotel because its well located for breaking up a long journey from southern parts of France en route to the Calais Eurotunnel. Also, having stayed there before, we were well acquainted with its lovely grounds. This stay however was very disappointing. After a long journey with many hours in the car, we were all looking forward to a hot shower or bath but this was not to be, as the water in our bathroom was cold. When I called reception, their response was that there had been lots of demand for water as the hotel was busy and as our room was the last one along the corridor, our position didn't help...last in line for the hot water it seems. I asked if this would be rectified for the morning and was told it should be fine. It wasn't. We had cold showers in the morning before continuing our journey. I find this completely unacceptable in a hotel stay. To add insult to injury, the fast check-out process (allowing you to just drop your keys in a box and be emailed later with your checkout bill) was incorrect and we we had been charged for a breakfast we never had. So, my tips for any future travellers are...don't accept the last room in a corridor (we were in 375) and don't do fast check out.

Room Tip: Ask for a room close enough to the boiler to get hot water (not room 375)
See more room tips
  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Sarjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 25 August 2017

Dear Guest,

Thank you for taking the time to tell us about your experience among us,

We are sincerely sorry you could rest properly after a long trip and have a warm shower. The day you arrived, we had a technical problem with the machine bringing hot water at the end of the corridor. The company in charge of the maintenance came the day after and solved the problem.
Under no circumstances, we wanted to insult you with this technical issu and the mistake during the check out. In fact, aware of this discomfort, we offered you a discount you forgot to tell.

We hope to welcome you again despite your disappointment of this stay,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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14 - 18 of 655 reviews

Reviewed 16 August 2017

Reviewed in August 2013, and were making a similar south-bound holiday journey in August 2017, so this was again very convenient. No noticeable change in the hotel; they are getting there with the 'updates' slowly, but it's a stop-over place, not a holiday destination of itself, so you have to make that allowance.

Breakfast was excellent again; staff were polite and friendly, as we would expect. The evening meal option seemed still to be very expensive. If it doesn't appeal, think about 'Le Chamois' which is a very short walk down the road (will review separately).

We would stay here again, and given that it's ideally placed for a one-day drive from South Wales (via Calais) will probably do so. See you in 2020!

  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank IestynH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 25 August 2017

Dear Guest,

We would like to thank you for taking the time to write this comment and choosing our hotel once again,

We are glad to know you enjoyed your stay, our breakfast, our friendly and professional staff.
About the evening meal, when you book your room on Accorhotels.com, you can also book your meal at a more interesting price.

We would be happy to welcome you in 2020 or before,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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Reviewed 14 August 2017 via mobile

Although apprehensive after reviews read we found a very comfortable hotel buzzing with activity, clean bathrooms, very comfy bed ,a fridge was a bonus ! Secure gated parking - peace of mind for bikes! Pool clean and cafe/bar terrace catches evening sun!

Stayed: August 2017, travelled with family
1  Thank Dawn K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 16 August 2017

Dear Dawn,

Thank you for this nice comment,

We are glad to know you enjoyed our rooms and our services. Be sure your satisfaction will be shared with all my team,

We hope to see you again in Rouen,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017

For the amount of money that we were charged (about € 125 for the room plus € 16 per person for breakfast), I expected much more. The hotel is shabby; I don't think that the carpeting has ever been replaced, the baseboards were scuffed and in dire need of repainting, the rooms were totally unattractive, and the breakfast was a total disappointment. The only thing that one could say about the hotel that is positive is the friendliness of some of the personnel.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank emarx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 9 August 2017

Dear Guest,

Thank you for taking the time to tell us about your experience,

Your satisfaction about our friendly and helpful staff will be shared with them.

We are sorry that your stay did not meet all your expectations; please allow me to express my sincerest apologies.
Our guests usually enjoy our breakfast, such as our staff, we are sincerely sorry you did not.
Please note that, we carry on the rooms every day. But despite that, some marks or scratches can't be removed. We update our services and our areas as soon as we can : the whole bedding has been changed two years ago, our hotel is equipped with fiber optic connection. Our executiv rooms are the latest rooms fully renovated.

We hope that you will give us the opportunity to better serve you in the near future,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2017

Ok for an overnight stop in a quiet location with free secure parking. For the price I paid I expected far more. Rooms were very tired as were the public areas. Shower not great and very confined toilet separate from bathroom. No air con so room uncomfortably hot. Food on evening not bad, if also expensive. Beers ordered at the table to have with dinner arrived in plastic tumblers! Seemingly there were insufficient large glasses to serve our drinks in glassware. For some reason the server also kept on trying to clear our plates and drinks when we were clearing still eating and drinking from them as they were not empty.
Breakfast included in our rate was varied and plentiful. Scrambled eggs particularly good.
Unfortunately if this was my first experience of a Novotel at the price paid I would not use the chain again.

  • Stayed: July 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank 1_Family_of_3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FREDERIC D, Directeur général at Novotel Rouen Sud, responded to this reviewResponded 9 August 2017

Dear Guest,

Thank you for your comment, your feedback is very important to us as we strive to continuously improve our services.

We are glad to know you enjoyed our location, our parking and our breakfast,

We do not have air conditioning but air refreshing,
We are sincerely sorry for the service at the restaurant, allow us to express our apologies. This was unsual for our services and please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We hope that you will give us the opportunity to better serve you in the near future,
Best Regards,
Frédéric - Novotel Rouen Sud Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rouen Sud

Address: Angle Avenue de l'Universite | Rue de la Mare Sansoure, 76800 Saint-Etienne-du-Rouvray, France
Region: France > Normandy > Haute-Normandie > Eure > Saint-Etienne-du-Rouvray
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Saint-Etienne-du-Rouvray
Price Range: $113 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Rouen Sud 4*
Number of rooms: 134
Official Description (provided by the hotel):
The Novotel Rouen Sud is a 3 star hotel located 500 m from the exhibition centre and the Zenith events centre, an ideal location for a business trip to Rouen 7 km from the city centre. The hotel offers 134 rooms, a terrace, outdoor pool and tennis courton leafy grounds on the edge of a forest. The hotel also features several meeting rooms for conferences for up to 150 people, not to mention tree climbing facilities. Discover modern dining in our Novotel Cafe restaurant. Free private secure car park. ... more   less 
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Also Known As:
Novotel Rouen Sud Hotel Saint-Etienne-Du-Rouvray
Novotel Hotel Rouen Sud
Novotel St-Etienne-Du-Rouvray
St-Etienne-Du-Rouvray Novotel
Accor Rouen Sud

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