Was there for a long weekend getaway. It's a cosy place with nice surroundings and close encounter with kangaroos (good for young kids). Rooms are decent and comfortable and the place is reasonably priced.
The breakfast was rather average and basic.
Dear kaveh1982,
Thank you for choosing Yarra Valley Lodge for your long weekend getaway. We're thrilled to hear that you found our place cozy, and had some close encounters with the local roos.
We value your feedback and will certainly review our offerings to enhance the overall experience for our guests.
We hope to welcome you back for another enjoyable stay, and please feel free to share any specific suggestions.
Warm regards,
Richard Pietersz
Rooms Division Manager
We have been in this hotel for our honey moon. I booked nearly two months in advance. When arrived we had to look all around the hotel for a receptionist as the guys left a note “be back in 5, please dial 9” but forgot to connect the line.
We requested a suite with view one month ahead, and this was confirmed. At the check in we asked again to the guy at the reception and he said of course. The “suite” was looking the car park of the hotel, no view at all. The receptionist was quite rude and several times hang up on us when we called from the room to ask question about timings and informations.
The suite was quite dirty! We also found chocolates in our room that didn’t belong to us on the floor. One of the towels had a make up on top! Quite disgusting. I wish we could have a refund for this disgraceful experience.
Also I wish there was management around to discuss these issues. Please feel free to contact me to discuss it further
Dear Jane,
Thank you for your feedback. We are very sorry to read you did not enjoy your stay with us. We are unable to narrow down your reservation as it may have been booked under your partner's name. Could you kindly reach us on reservations@yarravalleylodge.com to discuss further.
Kind regards,
Yarra Valley Lodge Guest Services Team
Lovely quiet spot only about 5kms from Chirnside park shopping centre. Room was generously sized with lovely views over the golf course and the local roos popping past for their morning constitutional. Bed was really comfortable. It is time for the rooms to be updated though they are looking tired. Steak in the bar was great and breakfast had lots of options. Staff were friendly and helpful. Hot tips: check before arrival if restaurants are open and ask for a room on 3rd floor overlooking the golf course.
Dear TinaM745,
Thank you for sharing your thoughts on your stay. We're delighted to hear you enjoyed the tranquility and beautiful views, especially the morning visits from the local kangaroos.
We are also glad you found the breakfast options satisfactory and the staff friendly and helpful.
We hope to welcome you back soon.
Best regards,
Richard Pietersz
Rooms Division Manager
Dated, hot breakfast scrambled eggs and beans nothing else available, 20 minute wait on coffee. Took 20 minutes to sort out booking that was incorrect. We were staying over for a wedding most of our family unimpressed.
Dear C4691NNpatriciah,
Thank you for bringing it to our attention.
I am sorry to hear about the challenges you faced during breakfast and the delay in coffee service. We understand the importance of a smooth dining experience, and your feedback has been shared with our team to make necessary improvements. We hope to welcome you back for an improved stay in the future.
Best Regards,
Richard Pietersz
Rooms Division Manager
Enjoyed two nights at this hotel whilst visiting friends in Melbourne. The hotel is geared for conferences rather than tourists during the week and seems very quiet at night although clearly there were other guests. Very nicely situated peacefully in the Melbourne hills and away from the bustling city. Excellent value for money, with considerate and helpful staff.
Dear robertX9703YI,
Thank you for choosing our hotel for your two-night stay. We're pleased to hear you enjoyed the peaceful ambiance of our location.
We look forward to hosting you again whenever you are back in Melbourne.
Kind regards,
Richard Pietersz
Rooms Division Manager
