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Wijitha G
Greater Sydney, Australia

No wifi and mobile coverage in the area.

3.0 of 5 bubblesReviewed 29 Aug 2022via mobile
Accomadation was average for the price we paid. We had 3 rooms booked for two days to attend a wedding at Chateau Wyuna. What was very disappointing was the wifi at the place. The mobile. service was almost non exisiting at the place however a good wifi would have gone a long way. To our surprise the wifi was so bad it was not almost not available. Why hotels can’t provide a good wifi system is completely beyond me today.
Date of stay: August 2022
Room Tip: If you have to book at this place make sure you requst a ground floor if you have any baggage.
Trip type: Travelled with family
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    7 - 12 of 318 reviews
    Reviewed 16 July 2022

    Great location on the edge of the Yarra Valley The room was fine - not overly large but the bed was comfy. The bathroom floor was dirty and the towels had definitely seen better (and fluffier) days. Check in was sooo slow.

    We ate in the bar and there were several very good local wines on offer.
    Frustrated that our meals were cold when they arrived.

    Biggest negative was the noise. Tell me, please, why do you have to empty the bottle bins into the skip at 3am?!!!

    Would I go back? Probably. Would I look at other options too? Yes.

    Date of stay: June 2022
      • Location
      • Rooms
      • Service
    Thank Rakehoe
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Front Office Manager, Guest Services / Front Office at Nightcap at York on Lilydale, responded to this reviewResponded 18 July 2022

    Thank you for taking time to let us know about your stay and experience in the restaurant. I will ensure this feedback is passed on to our management team.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 24 February 2022

    I am floored that Accomodation Manager Angela is in a customer facing role. She is incredibly rude. She cuts you of when asking her something and she is very impersonal. We will never go back. Such a horrible experience.

    Date of stay: February 2022
    Trip type: Travelled as a couple
    1  Thank kirsty7000
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Front Office Manager, Guest Services / Front Office at Nightcap at York on Lilydale, responded to this reviewResponded 15 July 2022

    Thank you for your feedback kirsty 7000, we will follow up this complaint ASAP.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 7 December 2021 via mobile

    York on Lillydale was fantastic. The photos I saw don’t do it justice at all , which is unusual as it is usually the other way around . The rooms were clean , comfortable and we had a lovely view of the lake . The staff at front desk were lovely and so helpful . Would highly recommend!

    Date of stay: December 2021
    Trip type: Travelled as a couple
    Thank Mdnsroxi
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Anjela Walker, Sales at Nightcap at York on Lilydale, responded to this reviewResponded 11 December 2021

    Thank you for your kind review and great feedback. We look forward to welcoming you back and will pass your compliments on to our front desk team.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 15 November 2020

    Beautiful spot for a nights stay! Welcoming and friendly receptionist . Clean room, super comfy bed, amazing spa!! .. nice little view of the little pond . Just one tiny fault is that there was no tissues, but thats no big deal. Everything else was lovely!

    Date of stay: November 2020
    Trip type: Travelled as a couple
    1  Thank Elizabeth Q
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Anjela Walker, Sales at Nightcap at York on Lilydale, responded to this reviewResponded 14 December 2020

    Thanks Elizabeth, We are glad you had a relaxing enjoyable time here at the York.
    We hope to welcome you back again soon.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
    Reviewed 17 March 2020

    We spent five days here and it was terrific. Beautiful grounds with lots of trees and a dam with ducks and water fowl. The rooms are so spacious and spotlessly clean. The bathroom is huge and lots of hot water, the bed and pillows are really comfortable. There is a bistro on site with great food and the location is so convenient. There is a supermarket five minutes away. This will be our new 'go to' place when in Melbourne.

    Date of stay: February 2020
      • Value
      • Sleep Quality
      • Service
    1  Thank Sue M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    AnjelaW5, Front Office Manager at Nightcap at York on Lilydale, responded to this reviewResponded 16 June 2020

    Thank you Sue,
    We look forward to welcoming you back now that we have reopened post - covid.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC
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