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“will never order again”

Made In Italy Castle Hill
Ranked #85 of 118 Restaurants in Castle Hill
Price range: USD 12 - USD 25
Description: Located near Castle Towers, Made in Italy Castle Hill boasts the best pizza in the Hills Shire with multiple awards including "Best Italian in the Hills District 2015" and "Best Pizza/ Italian in Sydney". Delivery areas include: Castle Hill, Baulkham Hills, Bella Vista, Kellyville, Glenhaven, Cherrybrook, West Pennant Hills. Pick-up and takeaway available. Order online or call us today and try our range of mouth watering Italian gourmet pizza options, as well as our tasty range of desserts including our award winning tiramisu "Best Tiramisu in Australia Summer 2018", nutella ricotta cake or nutella calzone.
Restaurant details
Description: Located near Castle Towers, Made in Italy Castle Hill boasts the best pizza in the Hills Shire with multiple awards including "Best Italian in the Hills District 2015" and "Best Pizza/ Italian in Sydney". Delivery areas include: Castle Hill, Baulkham Hills, Bella Vista, Kellyville, Glenhaven, Cherrybrook, West Pennant Hills. Pick-up and takeaway available. Order online or call us today and try our range of mouth watering Italian gourmet pizza options, as well as our tasty range of desserts including our award winning tiramisu "Best Tiramisu in Australia Summer 2018", nutella ricotta cake or nutella calzone.
Reviewed 6 April 2018

At 5 pm today I ordered 2 traditional pizzas and a garlic bread. Someone took my call said that Deal number 2 was now $46 instead of $44 then took my details and said that the delivery time would be around 6 pm. At 7 pm I called to inquire if my pizzas were on their way. The staff told me they had no order for me. Highly unreliable and they will mess up your evening

Date of visit: April 2018
Thank nicole d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2 - 6 of 7 reviews

Reviewed 3 February 2018 via mobile

Don’t bother. Chose to dine in, knowing it’s outside seating. Had to go inside to ask for water and wine glasses, go inside to order entree, go inside to order mains, go inside to ask for extra chilli. Service is very bad.
Garlic pizza entree dry and over cooked. Mushroom Arancini horrible - frozen food heated mildly but just horrible. My main the Mumma MIA pasta ok- not fresh parmasen tinned, hubbys pollo pizza very average, lucky to get a piece of chicken on each piece of pizza. Such a waste of money

Date of visit: February 2018
Thank bindybum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017

We have enjoyed pizza from Made In Italy twice over the last two months and will definitely order again. Their service has been prompt or even before the estimated time given.

Date of visit: September 2017
Thank johjoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2017 via mobile

Thank you Made in Italy Castle Hill for making us wait 2 HOURS for 1 pizza & 1 pasta (and forgetting the pizza) and refused to give us a refund AND hanging up on us on the phone.
(We ordered through menulog so he told us we have to contact them and the store can't offer anything- eventhough they were the one who stuffed it up)

We called when we waited 1hr 30mins to see how it was going and the girl said the delivery guy forgot the pasta and that he's already on his way. So we waited another 30mins.

Anyway after the manager hung up we called up again & we were told we were wrong, the missing pizza was delivered on time and that he doesn't appreciate the tone of our voices. David for the love of god please man up. If you make a mistake, regardless who's mistake it was- as a store manager you need to step up and own up to it. Also please stick to 1 story next time.

No clue in running a business, no clue in regards to customer experience. Absolutely clueless. Absolutely disgusted.

Date of visit: February 2017
Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2016

With a name like 'Made In Italy', you know these guys will make good pizzas and pastas. My wife and I ordered the Romana pizza along with the Funghi (Mushroom) Pizza, and were very impressed by the fresh ingredients and the taste. Yes, you can pay less at other pizza places in town, however the taste here is the best!

Date of visit: June 2016
Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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