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“Decent but not a "honeymooner's hideaway"”
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40 reviews
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Overview
Holiday Rental House -
1 Bedroom, 1 Bathroom, Sleeps 4
Big Bear Lake, Big Bear Region, California

Reviews from our community

Average - based on 40 reviews
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Reviews from our community

Date | Rating
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English first
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English first
Kristina...
Los Angeles, California
1 review
“If you travel in the winter time, make sure to bring your own heater!”
Reviewed 14 December 2011 for a stay in December 2011

First complaint is the COLD. we traveled in december, and evening time it was 20F ouside. it took us like 4 hours to warm up the whole place (we had to close the bedroom and bathroom so it's warmer sooner). the heater is really old you guys.... it's made like in 1970-eies or something?? you can't say how much degrees you are putting, and there were another 2 pointless switchers. please change the heater to the most modern one because it's not heating at all!!! maybe like 10%. trust me, when it's 20F outside, it feels like it will never heat the whole place. even we used fireplace, it didn't really help. guests, in the winter time, bring your own portable heater....if you are staying in this cabin. because we wasted like 3-4 hours trying to get warm!!!! My message to the management: if it's really cold, could you warm up the place for guests??

Second: the jacuzzy was barely warm. It was just warm, but not hot. we put the max temp, which was 100F... even thouh we got in when it was like 16F ouside, we stayed there maybe like for 5 minutes..... sorry.

Third: Clogged sink in the bathroom!!! please, please pour some liquid plummer in there or something!!! ouch!!!!

other than those IMPORTANT factors it would be really nice.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: it's cute and cozy little house, perfect for 2 people.
Liked least: old heater (when it's freezing, you almost can't warm up the whole place), clogged sink in the bathroom, jacuzzy little warm but not hot!!!
Travelling group: With Spouse/Partner
Your age range 25-34
Would you recommend this hotel to a friend?   No.
Recommended for:
People with pets
  • Was the property as advertised?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ca
Reviewed 13 October 2011 for a stay in September 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 18-24
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
San Diego
Reviewed 5 October 2011 for a stay in September 2011

Liked best: Location near village (walkable)
Liked least: All the minor issues and no one cared to return my call.
Travelling group: Spouse / significant other
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Recommended for:
Rugged travelers
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Management Response
5 Oct 2011
On behalf of Big Bear Cool Cabins we would like to apologize for the issues you experienced during your stay; your feedback allows us to address any issues and resolve them accordingly. According to our records you did not call and report any issues; we have spoken to our office staff and informed that when any issues are reported to document them accordingly. As of today all issues have been resolved and we hope that you will allow our company to welcome you to Big Bear in the future.

Thank you,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Los Angeles
Reviewed 25 August 2011 for a stay in August 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ca
Reviewed 19 August 2011 for a stay in August 2011

Value Rooms
Location Cleanliness
Check-in / front desk Service
Travelling group: Spouse / significant other
Your age range 25-34
Would I recommend this holiday rental to my best friend?  
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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2 guests
Adults2
Children0
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