We had an issue with our room not being cleaned well, but the staff did a good job trying to remedy the situation, including sending a team Christmas morning. The unit was nice and the resort has a lot of amenities for families. The location was ideal, not too close to the ski resort traffic, but a very short drive to everything you need. I would definitely stay there again.
The most stress free fun family vacation we have ever had. The accommodations we perfect for our family of six!!! We highly recommend this resort!
I don’t normally post about my family trips but I must let everyone know that if you are looking for a GREAT place to stay in Big Bear with EXCELLENT customer service then Dan Sullivan is the person to contact. I booked with him last year and we had a very memorable time. He is very personable and attentive to our needs. He even gave me recommendations of places to take my kids (ages 9 & 11). He made the booking extremely easy and I felt very comfortable every time we communicated. Worldmark is a very clean, friendly, and family oriented environment. I’ve stayed at many other places in Big Bear in the the last 10 years but by far booking with Dan has been the BEST!! He even called us when we arrived to make sure everything was up to par. We booked again this year for New Years Eve and we are looking forward to another great year!! Thank you Dan!!
Our family has Rang in the New Year at the World Mark for the past 7 years. We love the location the most, it’s very convenient to the grocery store, Starbucks, Bear mountain and Snow Summit. It’s perfect for small families. It is very clean, if you find you want new linens or towels or anything they are very nice and attentive and bring it within a timely manner. We will forever continue to make family memories at the World Mark.
My family and I have booked with Dan for the last 4 years for the Christmas season. Every year is a memorable one. The process of booking and checking in are always expedient. The suites are clean and well maintained. The property is close to both ski resorts, close to two grocery stores, and a short drive to town. For the kids, there are a few areas on the property to go sledding, so you don't even have to drive anywhere. Will be booking again for 2017!!
Many thanks Dan for A+ service!