The place is absolutely unique - beautiful architecture. Frankly, I had never ssen something quite like this. The Nawelpi lodge is beautiful- large windows, a whirlpool and you can hear the river. The best of Nawelpi, however, is the private restaurant. Every evening, you get a multi-course menu inspired by the area and prepared with lots of attention. Now to the "buts". Given the very (too) expensive price, you could expect a bit more attention to details. The phone in the cabin did not work and the maids refused to wash clothes because the laundry was overwhelmed. However, they had the laundry bag and price list in the cabin. Finally, there are too many people around this place in general, especially day guests that walk by to see the waterfall. In general, the place has grown too big and services just not picked up. For this exclusive price, I would expect slightly more exclusivity. What I liked a lot is that as a Nawelpi guest, you can use a free golf chart to drive around. The spa is far too expensive, especially the general admission. In general, even though it is a fantastic place and has a unique setting and arquitecture, the place still has some things to improve to be a true luxury resort that can compete to similar places in other countries, where this kind of high-end nature tourism is better developed. However, if everything was at the standard of the Nawelpi restaurant, I would never want to leave this place again. :-). A final comment - when we brought up some issues, an executive met with us to hear our "complaint" - an ununual sign that they really want to get better - which is much appreciated.
- Official Description (provided by the hotel):
- Treasures are often hard to find. The Nawelpi Lodge ('Puma Spirit' in Mapudungun) is located in the middle of the forest, not far from the main building. The exclusive and luxurious bungalows are situated by the Fuy River, in beautiful surroundings. The Nawelpi Lodge is a place to relax and connect with nature. ... more less
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- Also Known As:
- Huilo Huilo Nawelpi Lodge Chile/Neltume