This purports to be a luxury property, but it has serious quality issues. Inconvenient parking, slippery walkway to room, sagging bed, room too hot, in room phone didn't work, restroom window afforded little privacy, and there was no internet service even in common areas. Had to call on international roaming to complain about heat and broken bed, and were given another room (at 2am!)
The following morning we complained bitterly to the manager. He apologized for the failures profusely and didn't charge us for the night. Nevertheless, we cut short our stay and hightailed it out of there.
Adios Nawelpi. Four thumbs down from this couple.
Only redeeming service: Dinner was delicious. Daniella is a good chef and prepared an outstanding meal with local ingredients. Vanessa let me use her cell phone when the lodge's internet service wasn't working.
- Official Description (provided by the hotel):
- Treasures are often hard to find. The Nawelpi Lodge ('Puma Spirit' in Mapudungun) is located in the middle of the forest, not far from the main building. The exclusive and luxurious bungalows are situated by the Fuy River, in beautiful surroundings. The Nawelpi Lodge is a place to relax and connect with nature. ... more less
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- Also Known As:
- Huilo Huilo Nawelpi Lodge Chile/Neltume