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Lowest prices for your stay
Booking.com
AU$253
Fully refundable before Thu, 2 May
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AU$275
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debbie h
Brisbane, Australia
unethical
1.0 of 5 bubblesReviewed 10 Aug 2022
we made a booking and canceled a week prior making a new booking but was charged a cancelation fee of $234 so i cancelled the second booking and was charged again another $234 a week prior to booking - i have made many calls and spoken to numerous people and still have not received my refund - BEWARE they charge your credit card for unathorised transactions so check your statements. communication shocking
Date of stay: July 2022
Room Tip: Check your credit Card Statements
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (141)
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All reviews secure parking within walking distance would definitely stay here again springfield sofitel function cbd motel
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Reviewed 28 March 2022

I have not much to say, other that the fact that you are not meant to ask medical information, as it is unlawful. Next time you will be sued. You are lucky I didn't ask for the manager and the details this time.

Date of stay: March 2022
    • Location
    • Cleanliness
    • Service
Thank MaryanneNicole1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 March 2022

Normally stay in the CBD, in the Sofitel or similar. The Springfield Lakes hotel beat the CBD rooms for quality, size and amenities. And so refreshing not to have the 'corporate smile' behind the front desk. It's a weird little place that ought to be an office, but it works well. There's a choice of local restaurants, not great ones, but sufficient for our needs. The room was the revelation - separate sitting room, formal enough to have business meetings, beautiful bathroom with a full-sized bath and a bedroom that was large enough for our needs.

All in all, a great find and highly recommended.

Room tip: The biggest rooms/suites have queen beds, the smaller rooms have king beds
Date of stay: March 2022
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank NorthLakes20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 March 2022

My partner and I were booked to go on a mini holiday north of Brisbane, but due to recent sever weather events we had to cancel our trip. We decided to still do something special to celebrate so we had a staycation. We live 4 minutes away from the hotel and by the time we left after two nights, we were so relaxed and had an enjoyable stay.

There was a slight mix up when we first arrived but after the issue was raised the hotel had us sorted and ready for our stay. I want to thank Sarah for her hospitality. She was lovely and was very understanding and accommodating.

We chose Springfield Lakes Hotel as it was close to our favourite café where we had breakfast and it was within walking distance to Citycave where we had booked a couple's float and massages. After our relaxing time at Citycave we relaxed in our room until it was time to head out for dinner. Springlake Hotel, this too is within walking distance. The bed we had in the Executive King Suite was so comfortable I wanted to bring it home. By the time we checked out we were so relaxed and felt like we had been away despite it being so close to our home, we would definitely stay here again.

Room tip: Executive King Room was very spacious and comfortable
Date of stay: March 2022
    • Sleep Quality
    • Rooms
    • Service
Thank M3591FQjillb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 March 2021

I booked a night at this hotel as a gift to my granddaughter and her new husband for their wedding night. Despite advising the hotel that this was a gift to the newly weds for their wedding night appropriate care was not taken to ensure my granddaughter and her new husband would have a very enjoyable stay. Their wedding night ended up being extremely stressful and uncomfortable. The night was very hot and extremely humid but there was no air conditioning in their room and there was NO ONE on duty or a phone number they could call, to rectify the situation. Their wedding night was a disaster. The high humidity made my granddaughter ill and as a result she ended up in Ipswich hospital the next day. Instead of great memories of their first night as a married couple it is marred by stress and disappointment. There is no excuse for this lack of care and lack of functioning air conditioning. There was NO available staff after 5.00pm. Very poor service for an expensive one night stay.

Room tip: Ensure that air conditioning WILL be available 24/7 and their is assistance if it is not working
Date of stay: February 2021
    • Value
    • Rooms
    • Service
Thank AlphaAlies
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2020

I stayed one night and was very impressed with this motel. The rooms were very large as was the bathroom and both very clean as well. It was tricky to find, but once I found it the off street parking was secure and close. They are a few places to eat within walking distance or a restaurant dowmstairs.

Date of stay: July 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
1  Thank JosephS4292
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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