Do not assume a view with a room if you book one. They will not honor even if pre-paid. There is a pompous, patronizing general manager who does not meet the level of expectations for a R&C property. He will do nothing for you but make you feel a fool. There is a lovely hotel on the water with much better and more plentiful view rooms. I would stay there next time - Hotel Des Trois Courrones.
Dear Madam,
Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. At Grand Hotel du Lac, we strive to provide all our guests with a memorable and enjoyable stay.
Regarding your booking, you had initially reserved deluxe lake view rooms. To enhance your experience, we upgraded you to junior suites with lake views at no extra cost. These junior suites offer larger windows and the same beautiful view as the deluxe rooms. We apologize if this upgrade did not meet your expectations.
There was a misunderstanding involving our Director of Operations, whom you mistakenly took for the General Manager. He was sincerely trying to resolve the situation and provide a satisfactory solution.
In the end, at your request, we downgraded your room back to a deluxe lake view, and we believed the issue was resolved to your satisfaction. We regret if our efforts were perceived as condescending and assure you that our aim was to address your concerns with the utmost professionalism and courtesy. I guess a few misunderstandings happened.
Your comments about our breakfast service and overall stay have been noted, and we are taking steps to improve in these areas.
We value your feedback as it helps us to improve our services. We hope you will give us another opportunity to provide you with the exceptional experience that Grand Hotel du Lac is known for.
Best regards,
Maxime Hops
Director of Sales
Grand Hotel du Lac
Grand Hotel du Lac in Vevey is one of my favourite places in Switzerland. I loved my time here. The view is incredible, the staff were amazing and the pool and spa the most relaxing I’ve experienced. The restaurants, bar and breakfast are all divine and staff wonderfully friendly.
Particular thanks to Yuliia, Leïla and Lucas for excellent communication and in-house guest experience, Janne in the SPA for incredible care and the best service I’ve ever received. Also to the fantastic chamber staff for their friendly and helpful attitude.
A beautiful retreat for calm and reenergising.
Dear guest,
Thank you for choosing the Grand Hôtel du Lac and for sharing your experience. Your review brightened our day!
It is fantastic that you enjoyed your time with us. Our entire team has been truly happy to read your heartfelt compliments on their perpetual effort to offer excellence and to make guest feel at home.
Very looking forward to welcoming you back to the Swiss Riviera for a renewed and memorable experience.
Yours faithfully,
Luc Califano
General Manager
We were fortunate enough to be treated to three nights in this very special hotel and enjoyed it immensely. Beatiful inside and out, with excellent, frinedly service especially from the staff on reception. I thought it might feel more formal than I would be cofortable with, but found that this was not so, apart, perhaps, from the service in the dinng room, which was a little formal. But the food was wonderful.
Dear guest,
Thank you for your grateful feedback following your stay at the Grand Hôtel du Lac.
Wonderful to know that you enjoyed your time and your experience with us. Our aim is to offer wellbeing and excellence to all our guest. When this aim has been reached, we feel happy!
Our entire team is looking forward to welcoming you back here on your next getaway to the Swiss Riviera.
Yours faithfully,
Luc Califano
General Manager
The double bed was two single beds made it. Some hotels do it, too. But with only one thin layer of Sheet was not acceptable! I was fallen to the gap many times during night.
Noises cancellation was not good either, I could hear people talking and coughing and when they use the bathroom.
I didn’t sleep well, not recommend
Dear guest,
Thank you for taking the time to share your experience at the Grand Hôtel du Lac. We are truly sorry to hear that your stay did not meet your expectations.
In Switzerland, it is common to find two single beds joined together to form a double bed. However, we understand that this arrangement was not comfortable for you. For your next stay, we recommend booking a room from a superior category, where you can enjoy a bed that better suits your comfort needs.
Regarding the noise, please be aware that our hotel, built in 1868, is a historical building. Although we comply with current standards, the characteristics of our establishment can sometimes allow certain noises to be heard. We appreciate your understanding and are continuously working to enhance our guests' comfort while preserving the historical charm of our property.
We hope to have the opportunity to welcome you again and provide you with a more pleasant experience.
Yours faithfully,
Luc Califano
General Manager
Grand hotel du lac is a beautiful hotel in the charming town of Vevey on the bank of Geneva lake. The hotel is very accessible to bus stands that provide excellent connectivity. There are multiple restaurants and other activities available in the neighbourhood. The morning run on the lake side was excellent for me.
The hotel is beautifully set up with precious artwork and expensive furniture, with elaborate interior in guest areas and rooms.
The bar has elaborate wine selection and it was a pleasure experience at the bar. The restaurants offer good dining options in different settings.
Spa facilities are rarely found in Swiss hotels and the hotel also offers a beautiful and well laid out spa.
The staff is excellent and I along with my family had a gala time during our short visit.
Dear guest,
Thank you for your grateful feedback following your stay at the Grand Hôtel du Lac.
Wonderful to know that you enjoyed your time and your experience with us. Our aim is to offer wellbeing and excellence to all our guest. When this aim has been reached, we feel happy!
Our entire team is looking forward to welcoming you back here on your next getaway to the Swiss Riviera.
Yours faithfully,
Luc Califano
General Manager
