Beautiful hotel in a wonderful location with a tremendous view. Supper was great! But I was here with a tour group I was leading of 45 people. The water heating system was shut down at 10 at night and not restarted until 6 AM. Needless to say when the group came in late some of us (usually my room) had no hot water until morning. And the final day we had to be out of our rooms at 6 AM so there was no hot water for the morning routine. And the owner knew our schedule. Told me that that's the way it is all over Switzerland. Being on my 6th trip in Switzerland, and 3rd in Crans-Montana, I had never experienced this before. Too bad this lack of amenity has coloredmy opinion of what would have been a beautiful hotel.
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