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Reviews (327)
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Reviewed 12 March 2018

Great resort with outstanding location. Most beautiful wellness & spa we have ever been. Very easy to get to Lucerne with funicular and ship shuttle which is included in the stay. The breakfast was delicious as well as the dinner we enjoyed in the restaurant Spices.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank schiby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bürgenstock R, Guest Service Agent at Palace Hotel 4* Superior, responded to this reviewResponded 21 March 2018

Dear Guest

First of all we would like to thank you for your stay at the Bürgenstock Resort and for taking time to give us a feedback.

We are glad that you enjoyed every experince for example in the Spa and the Breakfast in Spices at Bürgenstock Resort. We hope you will be joining the Resort very soon again.

We hope in your next stay at Bürgenstock Resort, you will enjoy the other Restaurants.

We will gladly inform our colleagues about your positive feedback and would love to welcome you another time.

The whole Bürgenstock-team wishes you a pleasant week and remain with lovely greetings from Bürgenberg.

Kind regards,

Guest Service Center
Bürgenstock Hotels AG, Bürgenstock, 6363 Obbürgen
T: +41 41 612 60 00
reservations@buergenstock.ch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2018

It is a fabulous place. Views, services, food were beyond my expectations. I have not had a pleasure to visit a spa, but from everyone in our party who used spa, pool, and gym, we heard rave reviews. Hopefully will have a chance to visit during summer months.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank sadetskn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2018 via mobile

One of the best places I've ever been to. Amazing views from everywhere. Huge spa area for residents, 10000 sq meters. Just renovated and reopened August 2017. Very nice experience and absolutely recommend to everyone.

Stayed: March 2018
Thank kzn2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bürgenstock R, Guest Service Agent at Palace Hotel 4* Superior, responded to this reviewResponded 21 March 2018

Dear Guest

First of all we would like to thank you for choosing our Palace Hotel 4* Superior for your recent stay at our Bürgenstock Resort.
We have read your postive feedback about your stay and we greatly appreciate that you took time to write about your outstanding experience.

Your Feedback is very important to us because it allows us to constantly move forward and improve on our services.

It was a pleasure to have you as our guest. We will gladly inform our colleagues about your positive feedback and would love to welcome you another time.

Lovely greetings from Bürgenberg

Guest Service Center Team

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Reviewed 5 March 2018

Me and my company had a great time at the resort! The place serves everything from personal to family to business needs. The rooms are very good quality and clean, the dinning options are amazing and also activity facilities too. The price of food and other things is quite high but well deserved for those views and the quality overall.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank dkaryotis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bürgenstock R, Guest Service Agent at Palace Hotel 4* Superior, responded to this reviewResponded 21 March 2018

Dear Guest

First of all we would like to thank you for choosing our Palace Hotel 4* Superior for your recent stay at our Bürgenstock Resort.
We have read your postive feedback about your stay and we greatly appreciate that you took time to write about your outstanding experience.

Your Feedback is very important to us because it allows us to constantly move forward and improve on our services.

It was a pleasure to have you as our guest. We will gladly inform our colleagues about your positive feedback and would love to welcome you another time.

Lovely greetings from Bürgenberg

Guest Service Center Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

My husband and I stayed at Palace Bürgenstock for the first time in November 2017 (1Night) and returned for a second stay in February 2018 (3Nights). The interior of our room was spectacular and exceeds the expectations of a 4* superior (quality mattress, generous coffee, tea & soft drinks, luxurious toiletries from Bvlagri). Both times, we were able to book at a fair price which always includes full access to the spa & daily breakfast. The property is absolutely magnificent and we can't wait to return for a third time - however, we do hope that the service level of the staff improves over time. Everyone was friendly but many times they seemed overwhelmed and lacked guidance (especially the check-in desk, operators & breakfast service).

  • Stayed: February 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank JoJiBu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bürgenstock R, Guest Service at Palace Hotel 4* Superior, responded to this reviewResponded 9 March 2018

Dear guest

Thank you very much for your stay at the Bürgenstock Resort and for taking time to leave us a feedback.
Your compliments for our Palace Hotel room interior are charming. Daily we improve our service quality and train the staff to presentate a professional and on a high level hosting.
Please be assured that we forwarded you respond to the responsible teamleaders.

Dear guest, it would be a pleasure to convince you from our professional service antoher time here on Bürgenstock Resort.

We looking forward to see you soon.

Best regards,

Guest Service Center

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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