Stayed here recently with my family in one of the family rooms. The hotel is located on the outer skirts of Winterberg so for skiing you are outside of the major area although connected via lifts. Apres ski drinks do require you to drive though...
Our room was quite spacious with 3 separate bedrooms with 2 separate beds each. None of the rooms had a double bed, all had single beds pushed next to each other with a seizable gap between them. The room was located in a separate building leaving us no option but to stay in our room when the children were asleep.
In case of snow the steps to the building and the path to the room are not cleaned per se. In our case after multiple requests I was given a bucket with salt to do it myself...?
The rooms were very dusty (see pictures) and our daughter suffered severe coughing problems as a result. After requests this was not solved so I wiped the floors myself with a towel.
A large restaurant area is in the main building. guests are required to show a hotel id card to make reservations and to order a drink. Somehow after 6 days we were still not recognized and needed to show both our room key and an ID card to order drinks. not very professional or ambitious in my view.
The food was plenty but not very tasteful. This is not uncommon in Germany and this hotel scores average for German standards. Basically there is a buffet with 3-4 choices for mains and some vegetables and potatoes.
Breakfast was quite OK with great fresh bread.
All in all I would not return but go to neighboring places like Landhotel-Altastenberg that is located better and has more soul and friendliness to it.
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