I booked this Gasthof specifically for my little daughter, so she can have a nice holiday outside the city. The gasthaus was supposed to have pool, play area, and a specific Black Forrest flair. It had a pool, that was probably never cleaned, as the floor was completely black and in a very bad condition. The playground would hold a kid busy for 5 minutes, that small and empty. The rooms were rustic, as to be expected, however, quite dirty and not taken care of. The sheets and the drapes had stains, the towels were broke and with stains, bed was very uncomfortable and stinky, the terrace was extremly dirty and could not trust myself to sit on the chair. Faucets in the bathroom were broken and the TV had 5 channels. Breakfast was cheap, with very few options, bought from discounter. If something was getting empty, nobody would bother to refill. One evening i wanted to dine in the hotel restaurant, and there was no food, only cold snacks ("Oh, we closed the kitchen today"), even if outside there was a banner with the restaurant menu. They were also advertising free internet, but when i asked for it, a confused lady said their power cable is broken and it doesn't work anymore.
When i complained and said i'll have to check out earlier than planned, the owners only said "then you have to pay normal price". Couldn't care less! After 2 nights, i did leave for a different hotel, as i couldn't handle the dirt anymore.
- Official Description (provided by the hotel):
- Hotel Sonnenmatte between Titisee and Neustadt near the Spa Badeparadies Schwarzwald Germany Black Forest simple Hotel Rooms with all with shower and toilet and social- wifi at the Hotel. at hte bottom of the spriegelsbach Valley with Bus stop every hour to Titisee Mainstation. ... more less
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- Also Known As:
- Gasthaus Sonnenmatte Titisee Neustadt
- Hotel Sonnenmatte Germany/Titisee-Neustadt