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All reviews the sofa bed big shopping center beautiful forest nice hotel quick dip necessary amenities great pool fitness room business trip the air conditioning close to the hotel walking distance public transport breakfast buffet rooms are clean yogurt first floor
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Reviewed 21 September 2018

The hotel is clean, rooms are very nice, there's a great pool and sauna area and you can park for free on the street if you're lucky. Comfortable bathroom and shower. The bed and pillows could be more comfy (mattress very hard), and the sofa bed was very uncomfortable, unfortunately. Location is not very nice, but ideal for travelers for one or two nights!

Stayed: September 2018, travelled with family
Thank evabelgium2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureGuestRelation, Guest Relations Manager at Mercure Hotel Stuttgart Sindelfingen an der Messe, responded to this reviewResponded 24 September 2018

Dear Evabelgium2015,


thank you very much for selecting our hotel for your stay in Sindelfingen.
We feel very sorry that your stay in our hotel was not to your complete satisfaction.
Please be assured that guest satisfaction is a particular concern for us.

Please accept our apologies for they you not have slept well in our mattress. We order allready new pillows und covers for the room.We are waiting for the delivery.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Merucre Hotel Sindelfingen an der Messe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2018

1. Security issues - one of our key card which we left in the key card slot by the door ( we were charging electronic devices thus we left it there purposely ) was taken whilst we were out for the day.We had our passports and travel documents inside the room. The gentleman in the Reception said that no one would take the card key ( but it must be taken by the housekeeping by mistake as the lights were on if the card key is left on the slot ) however they can't find it or no one handed them in. This was taken lightly with no regard to security ! So we suggested to cancel the old card key and change it with another one.
2. Noise ! Both nights were noisy. We got there late the first night and the children and us were very tired from the journey. However, we were awaken by loud banging early 6 ish A.M the following day. We informed the reception regarding the noise and we're told that it must be the builders who were working on the floor above us , she said she will ask them not to start early. The next day, there was no difference at all.
3. Our son's swimming trousers ( bright orange with black prints ) was taken from the shower room.We were told that the housekeeping probably took it along with the towels. It was bright orange, the towels were crisp white ! They should have noticed. Until the day we checked out, they did not hand it back to us and were told that it was probably lost with the other hotel laundry. The man in the reception the following day said that all our concerns were not passed on ,no record about it so he can't help us.
4. The reason why we have booked this hotel is the swimming pool so the children can stretch and relax before our next journey but on the second day it was closed ( Again the male staff we spoke to said that he had no idea when it is going to be fixed.

  • Stayed: August 2018, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank David E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MercureGuestRelation, Guest Relations Manager at Mercure Hotel Stuttgart Sindelfingen an der Messe, responded to this reviewResponded 12 September 2018

Dear Mr David E.,

thank you very much for your detailed explanations about your impressions when you stayed at our hotel.
We deeply regret that we could not measure up to your expectation. We benefit from constructive criticism and always try our best to optimize our internal processes.

In the course of our renovation the craftsman should not start working before 8.00 a.m. we discussed this again with their supervisor.
We can really understand your disappointment regarding the abrupt closed swimming pool. We would like to apologize, this was necessary in order to protect our guests safety and health due to a damaged pump and filter.
Regarding your sons missing swimming trousers we immediately contacted our cleaning company to check the laundry unfortunately they also did not find it.

In order to get the another chance to satisfy you from our product we would be happy to welcome you again when you stay in our region.
In this case feel free to leave a message to our front office manager Ms Bartl H2939-FO@accor.com before you’ll arrive.

Kind regards

Mercure Stuttgart Sindelfingen an der Messe
Silke Maly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2018 via mobile

Stayed for 1 night with my family in Aug 2018, breaking up a long drive from Rotterdam to the Italian Dolomites. For this purpose we found the hotel to be excellent and enjoyed our brief stay.

I imagine this is a hotel targeted at business users, so we found it to be nice and quiet on a Saturday. It is ideally located off the motorway and was easy to find.

The only staff I interacted with were on check in and out - both times they were courteous and polite, and spoke excellent English.

Our room was modern and spacious with good quality WiFi. The hotel was spotlessly clean and tidy despite the renovation work which was ongoing on one of the floors - the only sign of this was floor sheets leading to one of the lifts.

The pool was a real bonus for us - despite being advertised as the biggest hotel pool in Stuttgart, it’s not really big enough to do any serious swimming - but more than ample for a quick dip with the family.

There is a secure car park which we weren’t charged for using, although it was advertised as being chargeable. There are free parking spaces just outside the hotel grounds however.

There is an excellent shopping centre with everything you could possibly need within a short walk from the hotel.

Thoroughly recommended.

Stayed: August 2018, travelled with family
Thank richardjbacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018

I stayed with my family in the Mercure Hotel Stuttgart Sindelfingen an der Messe for 2 nights with my family which mean having a kid of 4 years and on of just 5 months. The following comment are made with objectivity and from a professional perspective as I was an Executive in Hospitality Management and today I am as an hospitality teacher what follow could be a case study to my students of what not to do and what need to be improve.

- 1st night the front office agent Christoper made me a nice and good impression, courtesy and professionalism, but it stop here for the rest of the stay.
- With an Accor Gold card member with 4 persons in the rooms, we had only as amenity, only 1 small bottle (0.3 cl) of sparkling water in the middle of summer and no fridge in the room. Any mini-bar has to be made to the reception and therefore no place to store or cold our beverage, which mean we have to consume it straight away. As room amenities that is almost it, no slippers, and the usual one that you can have in the bathroom, which mean you have to plan to take them with you.
- The shower has a glass to separate it from the bathroom, but when you take your shower with the high-pressure head we put as much water in than out.
- The bed lights had spider-nets and dust and the small spotlights with halogen are reachable by kid, which mean my 4-year-old one burn her finger by playing close to it. Today we do not use also for saving energy anymore halogen light but LED which save energy but as an advantage could stay cold and void to heart them.
- The swimming pool has broken tales, no place to store shoes other than only 4 changing box which doesn’t follow hygiene standard to separate the changing area within the swimming pool. In the pool the tales are very slippery between the not deep and deeper part of the pool, same for the swimming stair, which do not have some strips to make it more safe and less slippery. No CCTV in the area, it could happen anything and nobody could will notice it.
- The Winestube waiters do not know some of the product on there bar menu and are quite rude in the way they could answer to the guest.
- On the checkout day the Housekeeper enter our room at 8:30 in the morning without knocking the door before and say the word “Housekeeping”
- The parking is not free of charge for the guest as it is private, do not take any responsibility for what could happen to your car and do not have CCTV. Guess what my car was scratch during the night and no staff wanted to bother the manager for this incident. I had to insist to meet him. According to the hospitality rules if you charge something you have to provide a service, which mean they just can’t just charge you and be not reliable and not providing any service just the place or they have to make it for free. It is like today if a hotel asks you to pay for the WIFI, it will be strange. Even more when opposite to the hotel you have free parking place.
- The last thing the manager told me they are Mercure but not Accor are they are Franchisee. According to what I know Mercure belong to Accor brands. It is like you go to a McDonald and you ask for a BigMac and the answer will be, we don’t make BigMac because we are in Franchise Management. In other words if you accept to take the name and use the brand to promote your hotel you have to follow the group and brands standards.

All this could be sort it out if the hotel staff will have the Accor hotelier spirit and have received a better training in order to deal with guest and provide a better customer satisfaction

  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Experience198129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2018

If you want to stay for a short business trip this is a good choice. Ideal location, if your business is nearby you can even manage the travel without a rented car. You will have a good sleep and will enjoy your breakfast.

Stayed: October 2017
Thank SBarany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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