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“Fabulous views over Samoens and the mountains”
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Condo/Apartment -
2 Bedrooms, 2 Bathrooms, Sleeps 8
Samoens, Grand Massif, Haute-Savoie, Auvergne-Rhone-Alpes

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Excellent - based on 12 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
English first
London, United Kingdom
Level 6 Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Cosy with nice views but not well connected”
Reviewed 6 January 2014 for a stay in January 2014
people found this review helpful

We stayed here on a fully catered basis. Chalet Eridan sits on a hill overlooking the village of Samoens. The views across the valley are stunning, but the hill is quite steep, and is not without its challenges when icy - for my money it would be foolish to attempt it in ski boots. Thankfully this was not necessary as we were given a lift to the ski shop where we stored our kit each day. We did walk back on 3 days - the walk from the lifts to the chalet took about half an hour at the pace of an 8 year old. Again checking the website, a lift to "bubble lift" upto 1600 is not part of the package so I would check before you book - for us I think lifts were only possible because we were not competing with the other chalets for the lift opening - had the kids been in lessons we might have been struck. Personally I would want to have a car if I was staying here again for skiing especially if self catering.

The apartment is quite new and pretty comfortable. I would agree that the kitchen is much better than most apartments, certainly much bigger than the MGMs that seem to be sprouting like weeds everywhere. The bedrooms too are a reasonable size and the view from the master is wonderful - the back bedroom has no view though. The apartment is quite spacious for 4 people, although if you are planning to fill it up to 8 you need psychiatrist help - perhaps, maybe in summer?! The whole place was spotlessly clean.

The food was pretty good, although the couple feeding us were a bit stretched since they were also catering for the Orion chalet which is much bigger and 20y away. Despite their best efforts there was always a sense that we were an extra. This is always a risk when a chalet is only part catered, and I am sure they will get into a 2 chalet groove. This may have been exacerbated by the fact we were the first catered guests, and one of the staff in another chalet was off sick for a few days, so I think it was a case of all hands to the pumps. On the food front, being picky I wouldn't have minded a few little hors d'ouevres as a prelude to supper - they don't cost much and they are.., well "nice"!

The single biggest downer was the lack of Wifi. This is compounded by the fact no mobile phone signal is strong enough to support 3G in the chalet so you can't even make a choice to pay the rapacious roaming data charges to ensure access to the outside world. To be fair Wifi is not advertised on the site, but beware. We extrapolated from the other chalets on the site, but this was a mistake. I had some work to do so this was a big problem. I ended up sitting outside the Orion chalet as snow fell just to borrow the Wifi signal. I cannot understand why the owners haven't invested in wifi or at least offered a few hundred quid to the neighbours who do have wifi!!?? We were with the kids so the lack of TV reception was a further issue - half a dozen DVDs simply does not make up for this - every other chalet we have stayed in at this sort of price point has at least had a sky box delivering free view.... New year was not the same without being able to watch a few fireworks and some inane celebrity blablah. There are no iPod docks either - so no music... Why - this is so easy to rectify? After a couple of longish (teenager) showers we ran out of hot water - water is heated overnight.... The chalet staff turned the heating on, but the warm up was ... well... glacial.

Please don't get the idea we disliked the place. As I said the chalet is comfortable and the log fire provided me with plenty of caveman satisfaction and entertainment. The recommendations for bookings on the chalet staff night off were safe and solid, and more to the point made even before we arrived since it was New Years day(!) - my wife is still raving about the pear liqueur enhanced sorbet she had. The thing is with wifi and a TV with a few working channels, the place would be a lot more rounded. Catered 4 bed units are in short supply, so I hope in future the owners commit a bit more and hire a chalet host and a van specifically for Eridan rather than making it an extra. For me they need to decide one way or another.

Samoens too is a great place - the village is very pretty, and remains very French - neither he Brits nor the Russians have taken over as they have in say val d'Isere or Courchavel. The skiing was good too!

Travelling group: Young Children
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
20 Jan 2014
Thank you for taking the time to review apartment Eridan. We truly value the opinions of our customers, and were disappointed and surprised when we read this review, especially considering you had left stating that you had “had a lovely time”.

To address your points in order:

We do offer a free shuttle service to the ski lifts in the mornings and returning in the afternoon. Although you walked back to the chalet on three occasions, a return lift was offered to you every day, and it was your choice to walk. We are always flexible when offering runs to the ski lifts, and start early in the morning, to ensure children can get to their ski lessons on time.

Eridan is one of the few chalets in Samoens that offers a fully catered service exclusively for four guests. The cooking is done in our neighbouring chalet, so as not to disturb the guests in chalet Eridan as it is an open kitchen, and then served by your chalet host each night. We offer daily breakfast with a hot option, afternoon tea and homemade cakes, and a four course evening meal with quality wines. We don’t currently serve hors d’oeuvres, although we do offer a cheese course every night.

We take on board your criticism that there is no Wifi offered in the chalet. This is something that we hope to remedy in the future. There is an Ipod dock in the living room. Although there are no television channels, we can offer a media player with several hundred movies for you to enjoy. We are sorry that you ran out of hot water on one occasion. We immediately rectified this and it didn’t happen again throughout the stay. The chalet is far from “glacial” – there is underfloor heating throughout, heated towel rails in the bathrooms, and an open log fire.

Some of these problems could have been easily remedied during your stay if we had been made aware of your concerns at the time. We are glad that you found Eridan comfortable, with beautiful views and spotlessly clean, and we hope to be able to welcome you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Fabulous views over Samoens and the mountains”
Reviewed 28 August 2013 for a stay in August 2013

We've stayed in Samoens several times and this chalet was by far the best. The kitchen was a good size and well equipped. Comfortable settees in the living room. The terrace off the master bedroom had excellent views. The apartment is spacious with parking outside the front door. There was lots to do in the village as it was a festival week. The park, lake, and outdoor pool are just a walk away. The walk from the village is uphill but that is what you'd expect in the Alps. The owners were very accommodating.

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Liked best: High standard of accommodation
Liked least: No TV reception
Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
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Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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