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Barnessw
London, United Kingdom

Appealing transfer from airport. Aggressive staff

1.0 of 5 bubblesReviewed 11 Feb 2024
A complete mess at Geneva Airport. Hours waiting for busses, being lied to by Club Med staff. Trudging from terminal to terminal being miss directed. A terrible start to a holiday and an appalling image for Club Med. None of the Cub Med stagg at Geneva are capable of doing their jobs and customer service is zero
Date of stay: February 2024
Room Tip: Don't go.
Trip type: Travelled with family
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Propriétaire at Club Med Grand Massif Samoens Morillon, responded to this review
Responded 13 Feb 2024
Hello Barnessw

Thank you for choosing Club Med Grand Massif as your vacation destination.

We are sorry to hear that you were not entirely satisfied with our services.

We understand your dissatisfaction and would like to discuss this further with you. If you wish, you can write to us by logging on to your personal space and filling in the online form.
https://customercare-clubmed.microsoftcrmportals.com/fr-FR/SignIn?ReturnUrl=%2Ffr-FR%2Fclaims%2Fcreate-claim%2F

We are committed to identifying and collecting all areas of improvement in our Villages, so that we can constantly improve. Rest assured that we have passed on your comments to our management, who will take full advantage of them.

We hope that this perfectible experience will not undermine your confidence in our services and hope to see you again soon in one of our Club Med Villages.

Sarai, L’Equipe Club Med
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,008)
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14 - 19 of 3,008 reviews
Reviewed 11 February 2024

Melem and Marvin are absolute rockstars at Club Med, where they run the teen entertainment scene. Their energy levels are off the charts, and they're like magnets for fun and creativity. Melem and Marvin were great, give them a raise, they deserve it.

Date of stay: February 2024
Trip type: Travelled with family
Thank Roving33505548795
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 February 2024

Melen and Marvin were two of the most gracious hosts I've ever encountered. From the moment I arrived, they welcomed me with open arms and made me feel right at home. Their warmth and hospitality knew no bounds, as they went out of their way to ensure my comfort and enjoyment throughout my stay.

Melen, with her infectious laughter and vibrant personality, was always ready with a delicious meal or a helpful tip about the local area. Her passion for cooking shone through in every dish she prepared, leaving me eager to taste more of her culinary creations.

Marvin, on the other hand, was the epitome of kindness and generosity. Whether it was offering to drive me to nearby attractions or engaging me in captivating conversations about his travels, he made sure I experienced the best of what their city had to offer.

Together, Melen and Marvin created a haven of warmth and friendship that I will always cherish. Their genuine care and thoughtfulness left a lasting impression on me, and I am grateful to have crossed paths with such wonderful souls. As I bid farewell to Melen and Marvin, I carry with me not only memories of their hospitality but also a renewed appreciation for the beauty of human connection.

Date of stay: February 2024
Trip type: Travelled with family
Thank k k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2024

The most amazing stay at this hotel. There really isn't anything that I could fault with it.
Delicious food, Lovely comfortable rooms, Great facilities, Amazing childcare facilities. Great ski in/out set up. Everything was seamless! Our 3 year old had the BEST time!!!
We loved it and will most definitely be back!

Room tip: Floor J was perfect for us as it was close to everything but still quiet.
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank KatieA1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 February 2024

Overall very good experience at club med grand massif, it was amazing for the kids very inclusive for family and plenty of entertainment in the evenings. very good service and want to say thank you to the chef BENOIT and MAXIME the assistant manager of the skyline

Date of stay: February 2024
Trip type: Travelled with family
Thank Hannah G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 February 2024

I loved it here. I am pregnant so I cannot enjoy skiing on the slope this time, but I found Sandra with her amazing gym classes to take care of me! …And help me burning all the calories from the amazing restaurant :). Go join her classes, very recommended!

Date of stay: January 2024
Trip type: Travelled with family
Thank londonkidd
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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