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Explorer802412

Perfect Ski Vacation

5.0 of 5 bubblesReviewed 28 Jan 2024
Just returned from a phenomenal week in CM Grand Massif. It was a perfect mix of lovely accomodations, inviting GO team, plentiful and delicious food choices, and overall ease of ski in ski out.
We traveled through Geneva, which made a quick transport for arrival. My ski class included 7 nationalities and exemplifies the reason we choose to Club Med. It was a brilliant week, we came home tired, but joyful. Special thanks to the GO team, who see to anticipating the needs of the guests, Bravo!
Date of stay: January 2024
Room Tip: Book the Skyline early in your stay for a wonderful fondue dinner!
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (3,031)
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Traveller rating
2,146
506
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All reviews grand massif ski instructor skyline restaurant ski room chef de village buffet restaurant evening entertainment oysters ski school skyline lounge reception team beautiful resort late breakfast deluxe room skiing resort ski shop the entire week
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22 - 27 of 3,033 reviews
Reviewed 28 January 2024

We had an excellent vacation in every aspect. The ski-in, ski-out feature was very convenient, and the food was as exceptional as it is at every Club Med. Mr. Eyüp Çivici showed great interest in us and was extremely helpful in all matters. This is one of the most comfortable hotels for a family stay.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank zeynepa533
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 January 2024 via mobile

Nice holiday with children and friends and specially Mr Eyyüp from the hotel helped us on everything thank u very much I recommend the hotel to everyone.New rooms nice ski rental services restaurant and food very good also the ski instructors very friendly thank u all.

Date of stay: January 2024
Trip type: Travelled with family
1  Thank kizildel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2024

We are very satisfied with our stay in Club Med Grand Massif. The staff were all very polite, friendly and in great mood all day long. The food was tasteful, with different plates everyday. Ideal for family ski vacations, mainly for the exceptional Mini Club & baby Club. They were all very organized, patient and helpful with the children, considering also the fact that ours have now started to talk a little bit of English, so the communication wasn't easy.
The mini club team, has even prepared a show being presented by the kids to the Theater area, with costumes and make up to all kids, something that made the kids really happy and excited. The kids instructor was also great with the kids but with the parents :).
At the baby club the team was gorgeous, being fully supportive and following the exact plan of each baby. The ski area is ideal for kids and families, combining different levels as well as the option to change mountains very easy and visit other villages with your skis.
The only comment to be made, is related to the baby room, that wasn't always fully equipped, missing completely diapers and baby wipes.
Overall however, I would definitely recommend this to a big family group for relaxed and full of activities ski holidays.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Nikoletta S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2024

Many thanks to the entire Chalet team for making our stay such a warm and welcoming one.

Our stay at the Club Med Grand Massif Chalets completely exceeded expectations. The service was all kind, courteous and above and beyond.

A particular special thanks to Ludivine for always checking in to make sure we were happy, comfortable and being looked after and to Christian for always going out of his way to ensure that everything we asked for could happen, his service was exemplary!

I was also so refreshing to see Oliver the Chief de Village, always out and about the resort making sure we were happy.

Thank you all again, we look forward to returning in the not to distant future.

Damon, Alicia, Sienna, Ollie & Archie
The Smith Family

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank 355damons
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 January 2024

My family has just returned from this village and, all in all, we had a very good experience.
I’ll start with the PROS
-The food is delicious, there’s a great variety and the quality of the dishes is remarkable. We specially enjoyed the raclette, côte du boeuf and the guanciale brûlée;
-The mini club staff is amazing. My kids do not normally enjoy staying at kids clubs but this time they said they had fun. Special shout-out to Vicky (from China) who is very sweet with the kids and Bruna (from Brazil) who is really attentive and caring. My sons absolutely adored her;
-The advantage of having ski-pass, equipment and lessons included is awesome as we did not need to worry about and spend more money with any of these;
-Jules, the snowboarding instructor for beginners was fun and nice;
-There is a gondola that takes guests from the club med to Samoen’s city center. That is very convenient in case people feel like taking a break from skiing;
-We were given a late check-out as our flight would be at 6:30 pm.

However, we felt there’s room for improvement:
-To begin with we had booked our transfer directly with club med but, to our surprise, there was nobody there when we arrived at Geneva airport. We managed to contact the club who had booked a much later time for our arrival. In the end we spent almost two hours waiting in the airport with our two toddlers hungry and restless;
-Upon arrival, my husband complained to the concierge Alex about this situation and the response we got was that the people who made the arrangements had made a confusion. There was no apology nor taking responsibility for a mistake the club had made;
-The rooms felt cold and the explanation we received from front desk was that there’s a law in France that does not allow hotel’s heating system to go over 21 degrees Celsius (?);
- The options of hot chocolate and cappuccino in the coffe machine of shi lockers were disabled;
-There was an awful smell in the dessert area of the restaurant for the whole week we were there. It smelt like a mix of sewage with vomit. I personally saw guests complaining about it to the chef du village but nothing was done.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank JYP7878
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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