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Thou1813
Rotterdam, The Netherlands

Bad experience with the daycare, transfer and food

1.0 of 5 bubblesReviewed 14 Feb 2024
We have been to different club med centers during several years and this is the second time we’ve been to Club med Alpes D’huez. Comparing with 2 years ago, the service quality has dropped drastically. Apparently the former Chef de village Olivier Niang left, and the new chef doesn’t do a good job.
If you want your children to have a good vacation, do not come to this resort. The Baby club and Petit club are the worst daycares we’ve ever seen. The adult to children ratio is low, and the experienced professional is missing. We received message almost every morning saying that it was complicated to take care of our child. We need to rush back from the ski slope and take the child back nearly every noon. Yet we paid the full fair for baby club. We are NOT alone. A number of families are in the same situation.
The GOs in Petit club are not professional as well. They did not show any passion to the children (we did see their passion in dancing on the stage). My older daughter refused to go to petit club everyday, which is absolutely not normal as she stays in daycare since 7 months’ old and it never happened.
If you have booked a trip to this resort, be careful about the transfer. The organization is a nightmare. If they promise to give you a confirmation later, do not wait for it because you won’t receive any. Be careful when they ask you to “pay by cash”, you could actually pay by card but you need to insist.
The quality of the food is OK but definitely lower than 2 years ago. A number of dishes use overnight ingredients.
All in all, we were really regret to see a Club med resort proposed such low level service. It does not deserve at all its 3-trident level.
Date of stay: February 2024
Trip type: Travelled with family
2.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Club Med
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Club Med, Propriétaire at Club Med Alpe d'Huez - French Alps, responded to this review
Responded 14 Feb 2024
Hello tianjunh2018,

First of all, we would like to thank you for choosing Club Med Alpe d'Huez for your vacations.

We are very sorry to hear that you had such a disappointing experience during your stay. We take feedback from our GM very seriously, and we want to apologize on behalf of the establishment for the issues you encountered.

We take your feedback seriously and are committed to making improvements to ensure a positive experience for all of our GMs. If you would like to discuss your stay further or have any other concerns, please do not hesitate to contact us directly so we can better understand and resolve these issues.

We hope you will give us another chance in the future to show you that we can do better. Once again, we apologize for your disappointing experience and thank you for sharing your feedback with us.

The team of Alpe d'Huez wishes you an excellent day.

Shirley,
Club Med Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 14 February 2024 via mobile

Special thank you to Loane and her teammates Shaya, Camille, Maureen and Coralie in baby club. You are so kind with my baby.
Thank you to Charlotte of petite club, for her patience and kindness to my daughter.
Thank you to Danny of the bar service, it’s always a pleasure to talk with you.
Thank you to the woman with yellow headscarf of room service. (Sorry I forgot the name). She made a marvelous cygne with the towels. It made my children smile.

Room tip: Avoid the transfer service! If ever you need the transfer service, talk directly to the traffics manager, not others!
Date of stay: February 2024
Trip type: Travelled with family
Thank Venture05581863209
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 February 2024

Below my expectations. And this is my 7th Club Med trip. And always with a group of around 20 people.
Service quality and food variety at Club Med are going down and prices are going up. That makes me to think twice next year...

Date of stay: February 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank sashunia64
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Club Med, Propriétaire at Club Med Alpe d'Huez - French Alps, responded to this reviewResponded 14 February 2024

Hello sashunia64,

First of all, we would like to thank you for choosing Club Med Alpe d'Huez for your vacations.

You have expressed your disappointment with the general quality and we are sorry to hear that some aspects of your stay did not meet your expectations.

Indeed, we are committed to identifying and collecting all areas of improvement in our Villages in order to constantly improve. Rest assured that we have passed on your comments to our management, who will take advantage of them.

Shirley,
Club Med Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2024

Just returned from staying here for a week with family. Extremely well organised. Transfers seamless and welcome and check in fast and organised. Those who had skis booked were already in their lockers which was a bonus as no queuing to get them.
Rooms were spacious and so much storage which was excellent.
Ski in ski out worked excellently and some of us took the lessons which are a benefit from staying at ClubMed. A couple of us had a lady called Charlotte who was fantastic and although we didn't do all the lessons she was friendly and extremely encouraging (group 2B)
Buffet restaurant was always well stocked , was busy as you would expect, but as a large group they were happy to reserve a large table for us for dinner each night which was a bonus.
Always lots of entertainment on in the main bar area and plenty of staff.
We ate lunch in the gourmet lounge most days. Was much quieter and able to dine on the terrace in the sunshine which was a bonus! We also ate dinner one night in the Gourmet Restaurant. Lovely Beef and Fondue and excellent service. Absolutely would recommend having a night here.
What made the Gourmet Lounge however was the absolutely excellent service in the Gourmet Lounge bar. Pablo and his Brazilian colleague (so sorry I didn't catch your name!) were absolutely excellent. They were attentive and always smiling and offering alternatives if we 'fancied' something else (see picture of one creation) Pablo also took the time to make us some different cocktails to try which were great fun! Thank you so much to you both. You made our trip!
Would recommend ClubMed Alpe d'Huez in a heartbeat. Thank you for a great week!

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank hol3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 February 2024

Overall I would give Alpe de'Huez a 4/5. It is not the best club med we have ever been to, but it was always clean and the food was great. The only thing was that the greeting after skiing at other club meds was a bit more fleshed out? Other clubs meds like Chamonix or Tignes had people walking around the locker room with music and interacting with guests (dancing etc). This club med to its credit had more staff that were open to speaking to guests, which made the experience better. We had a great experience with the welcome committee especially Anastastia ! She made the entire experience very fun and comfortable!

Room tip: The pool and sauna gets a bit crowded so I'd recommend you get there right after skiing or miss a session and spend the entire time unwinding
Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Alex P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2024

It's a great resort, I loved Alp d'Huez Club Med. Very friendly and polite staff. Especially the ones who are working in the main bar. I had great great cocktails. Special thanks for Mr.Tuncay and his son. Very kind, cheerful and helpful. They made us feel at home. Also from the restaurant Mr.Tanju was very helpful and respectful. Rooms could be warmer. The heater inside room was not working. And also pool area was a little bit cold. Finally I would like to thank all petit club team and ski team for the kids. They had an amazing job to teach my 3 years old kid skiing. Overall it was a fantastic relaxing holiday.

Date of stay: January 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Club Med
Thank mk0lsuz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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