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Jamie P
St. Albans, United Kingdom

Well located good hotel

5.0 of 5 bubblesReviewed 2 May 2024
Well located hotel with good rooms and service. Ski shop good and can store ski gear at shop by lift for small charge. My daughter loved the breakfast and pool at the hotel
Date of stay: March 2024
Trip type: Travelled with family
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Reviews (1,137)
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Traveller rating
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2 - 7 of 1,137 reviews
Reviewed 7 April 2024 via mobile

Lots to like about this hotel. The front desk staff were welcoming and efficient, and the rooms were just as described. Each room has a lockable ski locker (although beware that you can only get your key at certain times of day), and it’s a manageable shortish walk across the car park to get to the lifts.
We enjoyed the generous breakfasts, and the afternoon ‘tea time’ at 4.30pm each day was very popular although it would have been even better if it had actually included a cup of tea!
We stayed half board which was very convenient, with a choice of two starters, main courses and puddings each evening. The food was generally very nice, but I was disappointed the meals were not more balanced. There was a real lack of fresh fruit and vegetables, and no vegetarian options at all the whole time we were there. The English translations of the half board dinner menu - displayed in the lifts each afternoon - provided daily amusement (see photo for example!)

Date of stay: April 2024
Trip type: Travelled with family
Thank HolidayBecky
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mehdi BELOUAFA, General Manager at Hotel Le Pic Blanc, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you very much for taking the time to review your experience.

It was a real pleasure to welcome you. We are delighted that you have appreciated the quality of our rooms and our various services such as breakfast, tea time...

Nevertheless, we are very attentive to your comments, which will help us to improve our services.

We hope to hear from you soon,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2024

great spot and handy to the ski area, just a walk over the carpark to lifts, very clean and tidy room service everyday which was great, good location for getting about the main stretch of town is up the hill about a 10 min walk but it was still nice in the evening to do, plenty of ski hire shops near the lift. staff were great

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Josie M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mehdi BELOUAFA, General Manager at Hotel Le Pic Blanc, responded to this reviewResponded 10 April 2024

-Dear Guest,

Thank you very much for taking the time to review your experience.

The entire team was delighted to welcome you, and is delighted that you appreciated the cleanliness of your room, as well as the privileged location of our establishment.

We look forward to welcoming you back,

We hope to see you soon,

The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2024 via mobile

Pros:
- hotel is very conveniently located near the ski rentals and lifts
- large breakfast buffet, solid quality (except for patisseries which did not look appealing)
- were ugraded to a larger room
- nice afternoon tea offering free of charge (includes cakes, crêpes, sandwiches, drinks)

Cons:
- restaurant good but not excellent and some orders were forgotten
- menu not online and was not sent as requested via mail several times
- lunch was average (croque monsieur arrived cold first)
- service can be patchy
- could not get lunch or anything to eat as kitchen is closed between 3 and 4.30 pm it seems
- whirlpool is being charged separately
- not great value for money
- reception staff has little leeway to make decisions

Room tip: Underground parking to be booked in advance
Date of stay: March 2024
Trip type: Travelled as a couple
Thank NorthStar66028730386
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mehdi BELOUAFA, General Manager at Hotel Le Pic Blanc, responded to this reviewResponded 10 April 2024

Dear Client,

I would like to thank you for taking the time to share your opinion. Thank you for mentioning in particular the hotel's privileged location, the quality of our breakfast and our tea time.

However, I am sorry to read that you experienced some inconveniences and hope that these did not spoil your stay.
Thank you for letting us know, your comments will be very useful in improving these services.

We look forward to welcoming you back,

Yours sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2024 via mobile

We had a lovely time at the hotel, from the minute we walked into the lobby we were met with a very warm welcome. The room was lovely with beautiful views , very clean and plenty of space. The bar area was really comfortable, staff are so friendly and helpful they actually made our holiday - a huge thank you to Alicia, Thomas and Arthur. After a day of skiing, it was great to come back to afternoon tea and sit by the fire. The restaurant has amazing views, the evening meal was lovely and I must call out Tristan, he is the manager of the restaurant and demonstrates true leadership, his attention to detail is outstanding and you can see the team who work with him follow the same standards- all are so friendly and helpful! Unfortunately, breakfast is not the same and the reason why I gave 4 stars not 5. Tables are not reset after people leave, many people walking round looking for knives and forks, the hot breakfast food ran out very quickly and not replaced, the coffee machines were permanently running out of milk, there was no visibility of a manager and staff stood around and not so helpful such a shame as everything in the hotel is amazing.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Ejh4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mehdi BELOUAFA, General Manager at Hotel Le Pic Blanc, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you very much for taking the time to review your experience, which we will be sure to share with our team.
The whole team was delighted to welcome you, and is delighted that you enjoyed the view from your room, the bar, our tea time & and our restaurant, especially the evening service.

However I am sorry to read that you experienced some inconvenience at breakfast, and hope that this did not mar your stay. Your comment has been taken very seriously and will be discussed with our teams in order to improve our services.

We look forward to welcoming you back,

Yours sincerely

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2024

We had a three generation family ski holiday, staying at Le Pic Blanc.
The staff were all friendly and nothing was too much trouble.
There is a ski shop and storage on the bottom floor which is an excellent facility. Francois was proactive and emailed us after booking to see what we needed to hire and approximate sizes to ensure he had the items in stock.
The hotel is ideally situated near the Bergers Lift and a parade of shops, including a supermarket and pharmacy along with bars and restaurants.
For little ones there’s a lovely play park with climbing frames etc just outside the hotel.
The rooms are clean and practical, with very comfy beds. Plug sockets are near the bed and there’s a nespresso machine as well as a kettle. One slight niggle- a few more drawers would have been handy.
The restaurant had a great breakfast buffet and plenty of high chairs.
We did’t book ha;of board but ate at the hotel most nights. The half board menu changed daily and had two choices at each course, plus there were a la carte items to choose as well. The children’s menu was excellent, with fish and pasta a big hit.
The hotel was busy when we were there as it was French spring break but the smiles of the staff never faltered.
Live acoustic music in the bar, pre dinner ballon sculptures and face painting all added to a lovely family time.
Not to be forgotten, the waffles, and cookies in the lounge at 4.30 -lovely treat after a day on the slopes.
The beautiful pool was also a great hit- with gorgeous views of the mountains through floor length windows.
It was an ideal family hotel.

Date of stay: February 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Ruth R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mehdi BELOUAFA, General Manager at Hotel Le Pic Blanc, responded to this reviewResponded 10 April 2024

Dear Guest,

Thank you very much for taking the time to review your experience.

It was a real pleasure to welcome you and your family, and we are delighted that you enjoyed our various facilities.

Our hotel is indeed located close to the ski lifts, a supermarket and a pharmacy, making the main tourist sites, restaurants and bars within walking distance.

Your satisfaction is the greatest reward for our staff, who work day after day to offer you impeccable service.

We look forward to welcoming you back and will do our utmost to maintain your trust.

Yours sincerely

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