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Hayl3y1234
Swansea, United Kingdom

Excellent customer service

5.0 of 5 bubblesReviewed 27 Feb 2020
Although it looks very nice, and I look forward to staying at this hotel in the future, a not fully healed back injury caused me to have to cancel for now. I missed the ‘free cancellation’ deadline due to confusion with the 1 hour time difference, but contacted the hotel, and was extremely relieved to hear back from them very promptly, explaining that my cancellation fee would be thankfully waivered. This clearly shows me the quality of customer service provided, and I look forward to a (hopefully soon) future stay at Balcon De L’Alpe. Thank you.
Date of stay: February 2020
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lou VTF, Propriétaire at Le Balcon De L'alpe Vtf Holiday Village To Alpe D'huez, responded to this review
Responded 2 Mar 2020
Hi Hayl3y1234,

Thank you so much for your kind feedback, we are so pleased you enjoyed your experience with VTF Le Balcon de l'Alpe! I hope we will have the pleasure to welcome you again soon.

Sincerely
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 April 2016 via mobile

We've been using the VTF association locations for over 10 years now and this is one of the better ones, even is Alpe D'Huez isn't my favourite ski resort.

The rooms are very clean and actually quite spacious. Beds are hard.

Bathroom amenities are basic but VTFs are not about luxury. Bathroom was clean and felt newly refurbished. The shower was a walk-in with great pressure, and plenty of hot water. I think showers over baths are a 1970s throwback and believe the majority of hotel rooms could dispense with the bathrub altogether, as this one seems to have done. Why not have, say, 10% of rooms with baths and let people specify they want a bathtub on reservation?

Overall the hotel is very clean and fresh. Rooms are in three separate buildings away from the main one with the bar, restaurant, reception etc.

Food was generally ok but soups and a few other dishes were pretty tasteless.

Bar area is very pleasant.

Downsides: no lifts, and our room was on the 5th floor. That's a real pain with luggage. And there is virtually no parking at the building so it's a real pain as you have to unload your stuff and then drive up into town to park.

The hotel is a bit of a walk from the slopes.

The biggest gripe is the Jurassic-era wifi. I have never had wifi in any hotel in my life as slow as this. It is apparently a 1Mb connection - for over 100 guests! This means a simple web page - honestly - takes over 2 minutes to load. This was useless and felt worse than dial-up 15 years ago. Where does a hotel actually get a 1Mb connection these days? Villagers in Somalia would complain at that. Worse than useless.

Staff are very friendly and helpful.

Highlight of the hotel is the spa, which really wouldn't be out of place in a hotel at twice the price. Great steam room, sauna and jacuzzi with views on the mountains. An excellent way to relax after a day's skiing.

All in all, recommended.

Date of stay: March 2016
Trip type: Travelled with family
Thank Gobbledyspook
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 April 2024
Google Translation

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024
Google Translation

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 April 2024 via mobile
Google Translation

Date of stay: March 2024
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2024
Google Translation

Date of stay: March 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lou VTF Vacances, Owner at Le Balcon De L'alpe Vtf Holiday Village To Alpe D'huez, responded to this reviewResponded 20 March 2024
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