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“The drain did not work, stench of s... and kitchen drain for 3 days for 945 euros !!!”
Review of La Toison D'Or

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La Toison D'Or
Reviewed 12 August 2017

My wife and I as well as our two children lived in residence 316 from 15 - 18 July 2017.

On day 1, we informed the service team that floor drain in the shower was stopped. When we took a bath, used a sink or kitchen sink, water ran into the rest of the house.
The service team came up and stated that floor drainage in the bathing cabin only worked if you lifted the grate up / removed the water trap, thus providing direct access to the sewer. To ensure that it does not smell all the time, it should only be removed when the drain is to be used.

On day 2, we informed the service team that the drain from the toilet was also stopped.
The service team came and cleaned the toilet, but did not fix the problem. We had our two children at 5 and 8 with, so there were several cases of drains on the floor.
We had three nights at 1,050, - euro, and on return, I requested a deduction in the price, which was at first rejected. This was quite unfair!
We insisted on speaking to the service manager, and spoke to Stéphane Roussia, who confirmed that we would get 10% returned and he suggested that he would move on to the management and ask for further 40%.
We currently have the date of 12.08.2017, unfortunately, unable to find that we only got 10% returned.
Basically we have lived in a cottage where the drain did not work, with stench of s... and kitchen drain for 3 days for 945 euros !!!
Otherwise, everything else was okay.
Unforgettable greetings from a small family from Denmark who feel badly treated and cheated by Toison D'or

Stayed: June 2017, travelled with family
Thank Rasmus M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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9 - 13 of 966 reviews

Reviewed 9 August 2017

Not our typical accommodation style and type but everything turned out to be wonderful. The location of the resort and the facilities it offers are especially appreciated. Even though our 4 and 2 year olds could not utilise the kids club fully, they had such a blast at the beach, paddling pool and the swimming pool. The 4 year old was very upset when we had to leave. One fallback however was the shower at our bungalow - 358. For some strange reasons, the water constantly turned hot and cold every few minutes, making it very uncomfortable to take showers, especially for the little ones. We mentioned this to the reception and was checked out immediately. Everything was fine according to the maintenance guy but it still continued to happen, it was very unpleasant during our 10 day stay. Other than that, we loved the place, would hope to come back again next time!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
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Review collected in partnership with this hotel
Thank Jeannie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

Great location but brochure is misleading - we stayed in 225 and it DID NOT have any sea views. We felt hemmed in and the small terrace was not big enough to sit out and eat any meals. The biggest problem was the incessant very loud music from the Tamaris restaurant (which sounded more like a club) starting at 7.30pm and going on until at least 11.30pm sometimes later. Too loud to sleep and not acceptable in a family resort. Big disappointment as location is amazing. Accommodation also felt small - enough storage space for one suitcase of clothes at the most.

Room Tip: Pack light. If you are not on first row, you will not get any view. Take earplugs. Beware of brochur...
  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Simon E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

this is a camping not a resort and is overcrowded. no cleaning, no breakfast, bungalows that are too small, pool is old and overcrowded, beach with no services for a family, no showers, a catastrophe if you are used to average italian resorts.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Gennaro d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2017 via mobile

Cheap camping for a lot of money! Next to nudist beach !!! So if you are with kids, maybe not a good idea. It's so small that you have to enter sideways . I never had a wardrobe 10 cm wide!!! Mattress so thin you feel like sleeping on wood! This place doesn't provide anything: not even loo paper, no towels , not even hand wash! Horrible!!!

Stayed: July 2017, travelled as a couple
2  Thank Tetyana R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about La Toison D'Or

Address: Chemin de Tamaris, 83350 Ramatuelle, Saint-Tropez, France
Region: France > Provence-Alpes-Cote d'Azur > French Riviera - Cote d'Azur > Saint-Tropez > Ramatuelle
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 13 Speciality Lodging in Ramatuelle
Price Range: $124 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — La Toison D'Or 4*
Number of rooms: 230
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