We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
other traveller has booked this property

Review of Villa La Cerisaie

Bookings for this home are first-come, first served. Lock in your dates before they are gone
Check Availability
Request to Book
Make Enquiry
Average
4 reviews
Ceret
Ceret
Ceret
This property is not available for these dates.
Don't give up! Enquire about other rentals just like this one that are available -
Show all rentals available
Overview
Villa -
4 Bedrooms, 3 Bathrooms, Sleeps 8
Ceret, Pyrenees-Orientales, Occitanie

Reviews from our community

Average - based on 4 reviews
Write a Review

Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Wolvojo
Wolverhampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Incorrectly described in need of maintenance and repair”
Reviewed 16 August 2013 for a stay in August 2013
3
people found this review helpful

The villa was described as "staffed" We were unaware that this meant that the owners were living on site and would be using the pool themselves. The house is full of personnal items such as photos, ornaments, food etc and is clearly a family home that they rent out when they can
It was declared that the location was 20 mins from perpignan airport when it was clearly much further as proved by the sat nav
We were told 3 bathrooms of which 2 en suite. There was only one en suite and the master bathroom that was in desperate need of repair. The shower did not work the toilet was loose and we were told that we could not use the bath due to water shortages.Only hot water for 3 showers was supplied before it ran cold. The villa sleeps 9!!
The pool and pool area were not maintained. When we asked we were told that the pool guy visits regularly but for some reason did not attend the week before our booking. When the water started staining our clothing and turning murky we insisted that it was cleaned to which the owners threw in chlorine tablets in an attempt to clean it. Only when all this didn't work they got the maintenance people in but by this time we were well into our second week.. The kitchen and bathrooms were not clean and light bulbs were missing all over the property
The owners came over to the house at least daily and if not more!!
The villa was described as having a snooker table of which there was no sign!!
The villa is in a beautiful location high up in the mountains and could be an absolutely wonderful holiday let butt he owners are a lonely retired couple who are finding it difficult to maintain and clean the property and too tight to pay for help!!
Would not recommend

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location
Liked least: The villa and pool area
Travelling group: Large Group
Your age range 35-49
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
19 Aug 2013
In response to the review by Jo Patel we wish to state that we are incorrectly described as in need of maintenance or repair.
The Villa was refurbished one year ago with the addition of two new bathrooms, one ensuite which makes three bathrooms with three new toilets in total. Plus a new Utility room housing washing machine; dishwasher, American style refrigerator and granite work surfaces all over as well as new cupboards and very large sink.
We make it clear in our terms and conditions that we are on site in our own private apartment at the rear of the villa.
The villa is full of antiques and paintings which we also make quite clear in our description of the property which we invite people to view on our website. Family photos are mainly put away with the exception of a few plus oil painted family portraits professionally painted by the owner on the walls left to convey the ambiance of a family home. It is clearly a family home NOT a rental home used for holidays only and all our clients over the past sixteen years have valued this aspect. Clients from all over the world.
We have never declared that the location is only 20 minutes from Perpignan but we do state that our location is eighteen miles south of Perpignan centre. The airport is north of Perpignan.
The shower has always worked in the master bathroom and all showers were new one year ago. We did stress that water is scarce in the whole region during the dry months and should be used with care. ie: local people could not use hosepipes of wash cars. Hot water for showers comes from two new heaters one year old whose capacity is limited to normal usage.
We are allowed no more than eight people for insurance and local regulations though we can sleep more.We also choose not to sleep more than eight people so as not to over use our natural resources.
The pool area is maintained and the official pool maintenance firm come to the house weekly and will confirm this but due to an electrical storm the pump on the filter was knocked out for twenty four hours at the time of the holiday of the Feast of the Assumption but was immediately restored two days later. The pool had been cleaned the day of arrival for these clients and this can also be verified by the pool maintenance firm.
Professional cleaners arrive on changeover day plus the owners and extra family aid to prepare the house and thoroughly clean it ready for new incoming clients even though it states in our rules and regulation for clients to leave the house in a good state for the use of future clients.
Kitchen and bathrooms being the first priority with clean bedding changed also. The clients never mentioned any of these problems to the owners and had refused to pay a security deposit eight weeks previous with the balance and did not bring this with them as expected on arrival. They refused to give us the returnable security deposit inspite of having signed our terms and conditions. This particular client claims he rents properties in the UK but has never heard of a security deposit which to us and other proprietaires similar has always been standard procedure.
Our cleaners also declared on the departure of these clients that they had never seen a villa left in such a filthy state with curtains pulled off the rails and refuse left under the beds – altogether six sacks full (large bin bags) to clear away and pots left unwashed in the kitchen inspite of the dishwasher being available. This can also be verified by our professional cleaners.
We have no snooker table or place to put it and therefore have never advertised this. We are aware that some websites NOT employed by us, claim all manner of attractions with our property ie: horse riding, and disabled facilities etc, We do NOT claim these these with the two firms we employ.
It is in our view libellous to describe us as lonely retired couple finding it difficult to maintain and too tight to pay for help. We are well known in the area with both family and many friends nearby all willing to lend a hand if need be. With state pensions and educational pensions we consider ourselves to be comfortable. We pay for cleaners and maintenance throughout the year as well as having our adult children and grandchildren helping us when ever they come to stay. My husband, a retired University Head of Department, has just published a book about the area available from Amazon and other foremost book sellers throughout the world. The title is ¨Murder in Paradise” by David Turner which describes the area and some of the characters who live here. We can hardly be described as lonely or out of touch with what is expected professionally from us after sixteen plus successful years in the rental business. We are thankful for having many other clients who are very satisfied for what they have found.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Enter dates for more accurate prices
2 guests
Adults2
Children0
Apply
Do you own a holiday rental? List it here.
Extra income
Earn money by renting out your home. With no up-front fees and no contract, you keep more for yourself.
Easy to manage
Confirm bookings in one click and track everything from enquiry to check-out – even while you're on the go.
Trusted by travellers
With millions of reviews and protected online payments, TripAdvisor helps travellers book your home with confidence.
Set up your free listing