The villa was described as "staffed" We were unaware that this meant that the owners were living on site and would be using the pool themselves. The house is full of personnal items such as photos, ornaments, food etc and is clearly a family home that they rent out when they can
It was declared that the location was 20 mins from perpignan airport when it was clearly much further as proved by the sat nav
We were told 3 bathrooms of which 2 en suite. There was only one en suite and the master bathroom that was in desperate need of repair. The shower did not work the toilet was loose and we were told that we could not use the bath due to water shortages.Only hot water for 3 showers was supplied before it ran cold. The villa sleeps 9!!
The pool and pool area were not maintained. When we asked we were told that the pool guy visits regularly but for some reason did not attend the week before our booking. When the water started staining our clothing and turning murky we insisted that it was cleaned to which the owners threw in chlorine tablets in an attempt to clean it. Only when all this didn't work they got the maintenance people in but by this time we were well into our second week.. The kitchen and bathrooms were not clean and light bulbs were missing all over the property
The owners came over to the house at least daily and if not more!!
The villa was described as having a snooker table of which there was no sign!!
The villa is in a beautiful location high up in the mountains and could be an absolutely wonderful holiday let butt he owners are a lonely retired couple who are finding it difficult to maintain and clean the property and too tight to pay for help!!
Would not recommend
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