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“Great house in perfect location”
other travellers have booked this property

Review of Sarlat Town House

Bedroom 1 with ensuite
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Bedroom 1 with ensuite
Bedroom 2 with ensuite Front of House
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Very good
26 reviews
Bedroom 1 with ensuite
Bedroom 2 with ensuite
Front of House
Lounge Room
Kitchen (with washing machine and dishwasher)
Bedroom 1
Bedroom 1
Lounge and Kitchen
Lounge
House (centre)
Front of House (partial)
Front Door
Window Box 1
Window Box 2
Ensuite Bathroom 1
Ensuite Bathroom 2
Ground Floor Bathroom
Sarlat (showing location of house)
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Overview
Townhouse -
2 Bedrooms, 3 Bathrooms, Sleeps 4
Sarlat-la-Caneda, Dordogne, Nouvelle-Aquitaine

Reviews from our community

Very good - based on 26 reviews
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Reviews from our community

Date | Rating
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English first
English first
Spanish first
Any
English first
Climber31...
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Very nice place in a disaster zone”
Reviewed 9 September 2018 for a stay in August 2018
3
people found this review helpful

The apartment inside was exactly as it appears in the photos, very quaint, homely and left impeccably clean for arrival. The bedroom sizes were large and with an ensuite each made for a comfortable stay. The location was perfect, on the fringe of the old town, away from noise from late night revellers and bars and early morning delivery trucks, yet barely a 2 minute walk to the thick of the action. The BIG issue however was that when we arrived the whole laneway to the apartment in all directions was excavated to about a depth of 5 feet due to the council laying new services - see photos. Access was only available via uneven, suspended metal gangway planks which was not good for my elderly parents. There was much noise during some days (generators, excavation gear etc) right at our front door. Imagine the dust etc. We appreciate that this was beyond the control of the unit manager but we were only notified about this less than 24 hours prior to arrival so there was no time to consider other options. It is obvious that this work has been going on for some time and may continue to! At the very least all affected renters should be given plenty of notice in case they want to cancel or offered a discount. If you have booked for the near future you may want to reconsider if this doesn’t suit you. Once the work is completed this apartment is otherwise spot on.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
11 Sep 2018
Thank you for your review. You are correct in that the work has been going on for some time in fact the work has been going on across the town for about three years and has been the bane of the "unit managers" life for that long as he has various properties across the whole area. We inform guests at short notice for various reasons as the situation is very fluid in that one day there maybe a hole there, one day its filled in and the next there is no access at all!!!!! You travelled a long way and booked well in advance so imagine us having to call you when you were halfway around the world to say that we have to cancel!!!!! We leave it to the guest to make their own assessment at that time as to whether to want to stay or not (or ask for a refund). We then react without prejudice to the guest requirements or request, of which you made none. When I explained to you the situation, I told you about the access issues and the start time of the works. Your reply was that you would be up and around by the time the work started and it would not bother you. We did all we could to keep you informed and to make your stay as comfortable as possible and you have reflected this in your review, thank you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jackal8
BURPENGARY
Level 6 Contributor
262 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Great house in perfect location”
Reviewed 17 February 2018 for a stay in October 2017

The Sarlat Town House was in a perfect location. It was a couple of minutes from the old town. Full kitchen, large lounge area, two big bedrooms. It is a lovely property. Like others have noted, the property was a bit musty when we first arrived but it was fine as soon as the place was aired out a bit. The owner's communication was probably my biggest gripe. His response time to the original request was slow, I sent him an email the day before check-in as I hadn't heard from him and then I had to email to find out what the progress with refunding our 250 Euro security deposit was (a week after we left) only to be told that TripAdvisor handle it. It was a shame because it was 5 stars but for the lax attitude to communication from the owner. And if you want to take a security deposit, have the courtesy to communicate that all is in order and let the tenant know what the process and timeframes are.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rverret
Ottawa, Canada
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great stay!”
Reviewed 9 November 2017 for a stay in October 2017

Loved the location so close to the medieval city and all its restaurants, shops, markets, attractions.
It was easy to find free parking close by in the Sundhouse lot. Also easy to retrieve the keys in the lockbox at the apartment.

The apartment is cosy, clean and well equipped with all necessities, perfect for two couples as each has their own bedroom with ensuite shower/wc. Towels and linens provided were of good quality.

We only cooked breakfasts but did make use of the wonderful picnic basket provided on several occasions for our lunches. Enjoyed dinner at wonderful restaurants all within walking distance.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denis D
Mandurah, Australia
Level 4 Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Great Location”
Reviewed 31 October 2016 for a stay in September 2016

The Sarlat Townhouse was centrally located in the town with easy access to all parts. Sarlat is also very well located for visiting the numerous small and beautiful villages in the Dordogne.
The house was comfortable with everything needed for a holiday stay and the bed on the upper floor was very comfy. Parking was also available in the car park up on the main road and free too during September. The main negative about the property was the smell of drains in the lower living area, I would probably rate the property as good but this is not available on TripAdvisor.

Travelling group: Spouse/Partner
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Nov 2016
Thank you for your positive review.

I am surprise you have commented about a drain smell and further to this you did not call us to review and assist you in this matter. We pride ourselves in excellent and speedy customer service and a quick call would have seen us there in 10 mins.

We do wonder however if you were actually coming across the smell of the stone walls as is the construction of the house.

The house is of medieval construction and has no damp course or air gaps as in modern construction. It is also made of solid local stone. In the grand scheme of things it is the associated charm of living "on the wall" of the old town.

We will of course monitor the situation for the comfort of future guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kevan D
Nottingham, United Kingdom
Level 1 Contributor
4 reviews
“A Charming well appointed property in a wonderful location”
Reviewed 27 August 2016 for a stay in May 2016

Our party arrived from the UK and Australia to live in such a charming medieval town and to experience a completely different way of life.

Sarlat Town House is situated right on the edge of the old town and only a short walk to a large selection of restaurants, bars, shops and that wonderful market.

We loved being among the rooftops with the pretty attic and 1st floor bedrooms accessed by a spiral staircase. The interior decoration and furnishings complimented the age of the house, and the amenities made it so comfortable. Sarlat and the Dordogne is a fascinating area and we wish we could have stayed so much longer.

Tip - If you choose to arrive on Market day then vehicular access to the property is limited due to market stalls and street closures. Don't let this put you off. We just parked up for a couple of hours and mingled amongst the many stalls until the road reopened.

Thanks Steve for providing such a welcoming and comfortable property.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Dealing with the owner - always helpful
Liked least: Nothing - it was all good
Travelling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway
  • Was the property as advertised?
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  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
30 Aug 2016
Thank you for your very positive review. We have tried to continue to provide a comfortable base from which to explore the charming town of Sarlat and beyond.
Thought has been put into the "feel" of the house over the tenures of ownership to provide an authentic feel for the stay of the guest. The present owners feel this is an important aspect to the experience of the guest. We, as Property Managers are also sympathetic to this.
We are so pleased, as a team, that you enjoyed your stay in this beautiful region and maybe in the future we can welcome you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Adults2
Children0
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