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Reviewed 25 September 2016

Since I and my girlfriend are renovating a house in northern Italy we have stayed at a lot of hotels in the area, and we have only had good experiences until we decided to stay at the Hotel Medusa.

Hotel Medusa is a simple hotel not too far from the beach in Sottomarina. The rooms are small without any view and the bathrooms are minimal but I have no problems with that as long as the accommodation is inexpensive which Hotel Medusa is. The hotel has home baked bread for breakfast which is unusual for hotels in Chioggia/Sottomarina but this is the only good thing I can say about our stay at Hotel Medusa.

When we were going to a dinner the first evening we noticed that our passports were left exposed on the reception disk (we had been asked to hand them over earlier at check-in by the staff). At this juncture both the front and back doors were wide open and the staff was nowhere around. Since we were already late for our dinner (and we knew that the staff would be hard to find since we two times earlier have been looking for them because the air conditioning in our room did not work) we took our passports and went out. The morning after when we met one of the staff members she started yelling at us in Italian about us “stealing” our own passports.
Needless to say nobody at this godforsaken establishment speaks English and the staff have a zillion rules including that the guests are not allowed to choose tables at breakfast and that only miniature plastics cups are to be used.

The worst problem is, however, that the hotel does not accept any credit nor debit cards. We were not notified about this bizarre policy until it was time to check out. ((Please note that we are the happy holders of several debit/cash/credits cards issued by Italian banks but NO CARDS are accepted at this strange hotel). Instead of apologizing for this payment inconvenience, the staff members poured abuse at us and we had to run to a cash station to withdraw cash to settle the bill while our car to the airport was waiting.

I have never in my life met any Italians as rude and unpleasant as the staff at the Hotel Medusa and I would not recommend anyone to stay there. Sottomarina/Chioggia is a beautiful and happy place with thousands of charming people and an awesome beach. Please do not stay at the Hotel Medusa and get the wrong picture of this beautiful city.

Room Tip: Avoid this horrible hotel at all cost!
  • Stayed: August 2016, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Matmaester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisa B, Responsabile relazioni pubbliche at Hotel Medusa, responded to this reviewResponded 8 October 2016
Google Translation

Sign. Matmaester,le rispondo (in italiano,perchè lei parla e capisce perfettamente) semplicemente perchè rispondo a tutti,perchè una persona maleducata e arrogante come lei non meriterebbe nessuna risposta!
Dunque riguardo ai passaporti,le ho chiesto il perchè si era permesso di riprenderli senza chiedere,e lei con la sua gentilezza che ovviamente la contraddistingue mi ha aggredita dicendomi parolacce (un signore contro una donna non lo fa,ma ovviamente lei un signore non lo è),una persona che come dice lei è abituato a girare per gli alberghi sa comportarsi e lei non sa comportarsi,ribadisco noi siamo stati gentili e abbiamo parlato con lui in italiano perchè siamo in Italia e perchè lei capiva visto che appena arrivo ha parlato la nostra lingua,e anche in inglese perchè il concetto fosse chiaro!
lei ha fatto una prenotazione tramite booking.com dove è specificato che non accettiamo carte di credito,e dove subito dopo la sua prenotazione le è stato inviato un messaggio di ringraziamento dove veniva di nuovo ricordato che non avrebbe potuto pagare con carte di credito,ma lei al momento del check out ha dimostrato di nuovo la sua classe dicendo di nuovo parolacce che in altre circostanza sarebbero state ripagate con un bel ceffone,lascio quindi a chi legge di trarre le conclusioni.Per quanto mi riguarda lei è una persona povera nell'animo che si fa accompagnare da una ragazzina che potrebbe essere sua nipote, ricchi si nasce e non si diventa come disse qualcuno!Saluto

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Reviewed 25 July 2016

stayed there for 4 nights for a short beach vacation.
nice and very clean room (thanks to the cleaning personel!), nice balcony. bath room is small but usable. good breakfast.
strategy of the hotel is to have a base price and ask for extra charge for smaller services (fridge, parking place).

  • Stayed: July 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank stefan909
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisa B, Responsabile relazioni pubbliche at Hotel Medusa, responded to this reviewResponded 27 July 2016
Google Translation

Buongiorno Stefan909,grazie mille per il suo contributo in tripadvisor,ci fa piacere che lei abbia apprezzato il nostro lavoro e la vostra vacanza presso di noi.Il piacere sarà magari potervi riavere come graditi ospiti....A presto! ;)

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Reviewed 2 February 2013

I stayed twice in this hotel with my mum. The rooms' size are alright, not too big but not too small, it is clean and the location is great. It is litterally 3 minutes walking from the beach where you have free sunbed and umbrella. The food is homemade and the portion are very big.
I definitively recomand this hotel if you want to spend one week in complete relax.

  • Stayed: July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank Francesca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTELMEDUSA158, Public Relations Manager at Hotel Medusa, responded to this reviewResponded 4 February 2013

Francesca Thanks for taking the time to write a recensione.Siamo happy that your stay with us was enjoyable and we hope to have you again as our guests.
greetings
Elisa Boscolo

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Reviewed 22 September 2018 via mobile
Google Translation

Stayed: August 2018, travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisa B, Responsabile relazioni pubbliche at Hotel Medusa, responded to this reviewResponded 24 September 2018
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Reviewed 27 August 2018 via mobile
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Stayed: August 2018, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisa B, Responsabile reception at Hotel Medusa, responded to this reviewResponded 27 August 2018
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