This villa is old and has significant problems, even though we stayed for 3 weeks, management company failed to really get involved and solve them. Local help was not existent and every time we asked for anything, it was as though they were doing us a favor, empty promises, tomorrow it will get fixed and nothing was getting fixed. In the end we lost hope and just tried to enjoy as Praiano is beautiful and we decided to not to focus on negativity. Three main issues:
1. Three bedrooms upstairs, two had non functional air conditioners, they brought in local service person who indicated that it needs a new part which is only available in Milan and it will take few days to arrive. We were fed with this excuse for 3 weeks and part never arrived, we were forced to sleep on the floor in the living room downstairs and move all kids into one room upstairs where air was working. When we would ask when they would fix it, toward the end they were saying if you don't like it you can get out. Get out where? We booked this Villa 9 months ahead of our trip and we had nowhere to go.
2. Showers and toilets get plugged up all the time and we had non functional bathrooms at least for 50% of our stay, again every time we would ask for a plumber it was met with resentment and with comments such as you should buy fewer peaches and plums so you don't have to go as often, they thought it was a joke.
3. Ants - ants are big problem, they are all over the kitchen and living room windows and walls. We asked cleaners something about it and they would clean but ants would be back same evening.
We asked for compensation for all of our troubles and we were not even acknowledged.
Getting to the beach, there are two routes, one long route you have to go up the hill and then down a pathway toward the sea and the beach, it is a nice walk but it is not 5 mini. Second route is down the steep steps, indeed it takes 5-10 min but the door upstairs is locked and you can't go down as they key is not provided to open the door from upstairs unless you catch someone on the other side of the door and they can push a button and open this gate. Going up you can open this gate yourself but it is a very steep climb and it would have worked much better to be able to get to the beach vs coming from the beach.
Over all nice place but horribly mismanaged, not nice people provide local service and support and you WILL have to deal with multiple problems associated with appliances, bathrooms, cleaning, propane gas changes (it took them 3 days to bring and install new tank).
I would not recommend it even to an enemy this villa!!!!!
|Check-in / front desk||Service|