The hotel was nice and room was clean. Staff was okay. Did not know how to communicate well so it was difficult. The “included” breakfast was very little. WIFI was not included and cost £10 daily! The jacuzzi was cold. It was located good because if you’re taking the sits bus it’s on the same level. About 15 minutes down to beach. Must I repeat MUST take shuttle back up!
Dear Guests,
That the wifi is for payment is written on all the website of reservations.
The Jacuzzi on the Solarium was cold because need the time of become hot.
For the beach as you know we have a Shuttle bus 5 times per day, every extra course on request.
We wait you here in Positano next time.
Yours Sincerely.
Palazzo Marzoli charme Resort, Positano
(Luxury Exclusive Rooms & Suites)
Don't make the same mistake we did and assume the good reviews outweigh the bad, this hotel will surely ruin your time in Positano. Not to mention being overly priced for what you get. A quadruple room is just one big room with 2 single beds squeezed in amongst the space. Rude staff, ridiculous extra charges, not to mention the breakfast that is included is only coffee, juices and a ridiculous portion of eggs. Dont put breakfast included if you need to pay extra just for fruit. AVOID AT ALL EXPENSES! You can even see the staff responses to reviews are not pleasant...
Dear Customer,
We respond to reviews with what is the truth.
On all reservation sites there are photos of all rooms, even of the Quadruple is how they are composed.
If you did not like breakfast you could have said it here at the hotel, and we would have done everything possible to please you.
Yours Sincerely.
Palazzo Marzoli charme Resort, Positano
(Luxury Exclusive Rooms and Suites)
With a last minute booking, we spent a blissful few days in a gorgeous suite. The staff were charming and couldn't have been more helpful. Breakfast - ordered the night before - is delivered to your room to eat on the balcony overlooking the bay. Fresh fruit costs extra though. The word resort in the name is an exaggeration. This is just a very nice hotel with a rooftop hot tub. The hotel offers a shuttle service to the beach otherwise take a 25 minute walk down a great many steps with beautiful views. Conveniently located 100m from one of only main bus stops in Positano. Wifi is not - as on google - free but €10 a day for one device at a time only. I would have given 4 stars had this (and fresh fruit at breakfast) been included in what is quite a high priced hotel.
Dear Guests,
Thank you for stay with us at "Palazzo Marzoli Resort in Positano".
It was a pleasure have you here with us as our guests.
That the wifi is for payment is clealry written on every websites of bookings.
We hope to have you here with us next time.
Yours Sincerely.
Palazzo Marzoli charme Resort, Positano
(Luxury Exlusive Rooms & Suites)
If you arrived in Positano by boat, use the porter service to take your bags to your hotel.
This hotel is not central, which we knew when we booked, and didn't mind the walk into town and either caught the local bus back or if the timing was right we would use the hotel shuttle (van).
We arrived about 2pm and our room was not ready so they showed us to the outdoor lounge area on the first level. We asked for a drink and chose a coca-a-cola each. Little did we realise that they cost €10 each!! They cost €8 from the menu but they charge €2 to deliver it to you.
I am not sure why they use the term "resort" in the name of the hotel as there is nothing 'resort' like about this hotel.
You have to put for wifi at the hotel, the only time we had to pay for wifi on a 3 week trip in Europe. Even though we paid, we then had to call reception a couple of times before we could actually get the wifi working.
They have a room service menu which is provided from external to the hotel and is expensive.
Breakfast is served in your room and is very average. They offered scrambled eggs, which is one scrambled egg shared between 2 people and 2 slices of bread stick. Worst breakfast offering of our whole trip to Europe.
Everything is Positano is expensive and this hotel is no exception.
If we ever come back to Positano we would probably just visit for the day and stay in Sorrento where hotels are much nicer and cheaper.
The bedroom was quite small and the bed was very hard and uncomfortable. They shower was a half normal size shower and very hard to move about in.
We would never stay at this hotel again.
Dear Guests,
We woul like to clarify some points of your review.
As clearly writen in every websites the check-in is from 15:00pm.
When you order something like the cola-cola or other you see the menù with all the prices, we don't understand why you before order something and after complain about the price if you have already seen on the menù.
Our High-Speed wifi works very good.
Also that the breakfast is served in the room is written in every websites.
If you looking for something cheaper you do not have to go in Positano or Amalfi Coast but in some other places, we have not called you to come in Positano, you have choosed to made the booking in Positano.
Yours Sincerely.
Palazzo Marzoli charme Resort, Positano
(Luxury Exclusive Rooms & Suites)
Our experience at Palazzo Marzoli… well, where do we even start
My girlfriend and I planned a week long trip to the Amalfi Coast and found this hotel to be a little expensive, but since we were booking it just two months before, there weren’t many good options available. So, this why we went with Palazo Marzoli in the first place.
We got to the hotel super excited since the views on the way there really were breathtaking. As we arrived, we were greeted by the owner of the hotel (an elderly woman) and her helper. Both did not speak English (orSpanish) just Italian. A second woman soon came along and took us upstairs to our room. The room we were assigned looked confortable, it was very spacious, and had an amazing view. She took us around the room (which was to our surprise larger than we imagined) and soon left.
About half an hour in, we got a call from the front desk, telling us we were given the room as an “upgrade” and that the following day we had to change to the room we paid for. That right there, was a real pain, since we preferred to be in our assigned room instead of moving the next day (of course they didn’t have our room available, which is why they told us we had gotten an “upgrade”).
So, the next day we moved, to a much, much smaller room, with the same view.
Before I start with the negatives, the hotel is very clean… which for us, is a vital aspect when we are traveling abroad.
Ok… so what did we think about our 5 day stay at Palazzo Marzoli?
1. The hotel is more like a three star hotel, and the word “Resort” doesn’t really go with what they offer to their guests.
2. It is very, very much overpriced.
3. Breakfast is horrible, they offer pastries, yogurt, juice and coffee delivered to the room every morning. The whole tray is just wrong… but the coffee, the coffee was the worst. It really tasted so bad that we had to go buy coffee elsewhere every morning.
4. They charged 10 Euros per device a day for Internet… I think this is pretty self-explanatory. Expensive and ridiculous.
5. Not to mention the price for parking… 25 Euros a day… crazy.
6. Next up…our bathroom… we had many issues here. First, it smelled really bad all the time (as if there was something in thesewer). The hairdryer, which was from the 90’s… was cold air only, and when asked what was wrong with it… we got a long explanation about how in Italy the law for hairdryers was that they couldn’t be hot… because it was a hazard for kids. (hmm?)
7. The staff is not friendly at all, not to mention that only one of them speaks English. They don’t even try to make an effort in smiling or even asking if everything is ok or if we need something. Nope, that was not happening.
8. The AC turned off during the night… we have no idea why… it just did.
9. Last but not least.. checkout. The night bellman had to literally wake the owner up for her to check us out… besides the fact that she didn’t speak or even understand English… she didn’t know how to use the POS machine. Every time she tried to make the transaction… she was so slow, that it restarted over and over again. After many tries, and a lot of time wasted (20+ minutes)… she finally did it and most importantly, we finally got to leave this place!
In conclusion, we would not recommend this hotel! There are much better locations, prices and people in town than Palazzo Marzoli!
They are so bad at customer service, that I’m sure they will respond this review and deny all these statements as they did many other ones!
Dear Customer,
Do you think that we answer the review denying? as far as your writing is clearly false.
At our hotel all the front desk staff speak English perfectly, if there are no people who speak English as we answer to this review in English?
Your reservation was for 1 Comfort Room with sea view, the first day we gave you free upgrade to a large suite, then the following day we said you would have had the room you booked, instead of say thank you you will complain for it?
That wifi is for payment is clearly written on all booking sites, how do you be surprised now?
Additionally, for you the parking at Euro 25.00 is expensive?
Other Parking in Positano takes over than Euro 35.00 per day, it is a very normal price for Positano and Amalfi Coast.
The AC and phon works perfectly.
We do not see any real problem, but only minor problems are overwhelming complaints about you for paying.
Yours Sincerely.
Palazzo Marzoli charme Resort, Positano
(Luxury Exclusive Rooms & Suites)
