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All reviewscinque terrejunior suitela speziaparking garageperfect viewamazing hotelsitting roomthe hotel staffhalf the pricerestaurant terraceperfect spotwhole teamstar servicetrain stationbase for exploringhighly recommend this hotelbeautiful room
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Reviewed 27 October 2017

Wow this place is great!
The gem of Italy and gateway to Cinque Terra. We chose Portovenere as we felt that the Cinque Terre would be a little too busy and we were right.
The room we had was stunning as we had a balcony and an amazing view to the sea. The sunsets and sunrises were wonderful and some great photos were taken.
The room was very clean and staff were amazing always friendly and very helpful. So helpful in fact that they went out of their way to book a dentist appointment after my husband had an issue with a tooth. They then booked a cab to take us to the dentist and made sure we left with a map to make sure we were not to get lost. Later they even checked that all went well with the tooth repair and taxi trip.
What more could we have wished for? These people were first class. Thanks!!

Room Tip: Ask for a room with a view out to sea.
Stayed: October 2017, travelled as a couple
Thank johjoyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 27 October 2017

Dear johjoyce,

Thank you very much for a great review of our Grand Hotel. You got it right choosing Portovenere which has so many plus compared to Cinque Terre ! Most important one is its unique scenario and beauty!
We were very happy to read your comments on the team, our main goal is to provide comfortable and memorable stays to our guests, and clearly we've achieved that with you. We hope to welcoming you back in a not too ditstant future.
Kind Regards,
Antonio Polesel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2017 via mobile

Nice hotel
Nice room, nice sea view
Nice service
Nice breakfast, fresh fruit juice is very delicious!
Nice location, port in front of hotel

Expensive but is very nice!

Booking from official website is cheaper and got free car parking

Stayed: October 2017, travelled with family
Thank Nattawob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 25 October 2017

Dear Nattawob ,

Thank you for your nice review. We are pleased to know you listed your preferences, and you have appreciated so many aspects of your stay.
We look forward to welcoming you in the near future.

Kind Regards,

Antonio Polesel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

I guess this is one of the best hotels in the area, however, the staff could have been more helpful, attentive and polite. The rooms were a bit tight, although I have booked a suite. All very well maintained and clean. Great views of the port and the city centre. Breakfast was mediocre, but this is how it usually is in italy. At least you get fresh juices. Parking was very expensive 35 Euros a night.

Room Tip: Book the suites for this hotel as rooms will be very tight
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Faisal N A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 21 October 2017

Dear Faisal N A,

Thank you for your recent review of our hotel. While I am glad that you appreciated the location of the hotel and the quality delivery of Housekeeping and Maintenance I do regret to read that the size of the room did not meet your expectations, same for the team lacking of attention and I do apologize for that.
If you would choose to stay with us on your next trip to this part of Italy I am confident we will be able to find a room suitable( we have different types of Junior Suite) for you especially if you are travelling with the family.
Your comments regarding breakfast come as a surprise since most of our guests praise us for the quality of products and their variety and for the beautiful scenario of Portovenere little Harbour too.
The fee of the Parking you have mentioned is not correct , the Customers not booking directly with us are charged 20 euro per night and your bill's reporting correctly 40 euros for the two nights.
We hope we can welcoming you back to Portovenere in the near future.

Kind Regards,
Antonio Polesel
General Manager

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Reviewed 19 October 2017 via mobile

Enjoyed a wonderful stay here while visiting the Cinque Terre. Very convenient location, easy walking distance to shops and restaurants. Giovanni in the bar was wonderful and attentive! Easy access to the everything with elevator service. Front desk staff was very helpful and friendly!

Stayed: October 2017, travelled as a couple
3  Thank cd58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 19 October 2017

Dear cd58,

Thank you for your lovely feedback. It was a pleasure to read your comments about the Bar and the team and for your compliments regarding their excellent service and attention.

We hope to welcoming back in Portovenere in a near future.

Kind Regards,
Antonio Polesel
General Manager

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Reviewed 17 October 2017

Delightful hotel with parking -which earns it an extra star.
Perfectly situated,suspended over the sea.Breakfast on the terrace watching boats come in .is the perfect way to start the day.Boats leave regularly for The Cinque Terre which are well worth a visit.Don’t leave Porto Venere without buying the local delicious pesto sauce.

Stayed: October 2017, travelled as a couple
2  Thank TOOTHFAIRY123_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antonio P, Direttore generale at Grand Hotel Portovenere, responded to this reviewResponded 18 October 2017


Dear TOOTHFAIRY123_10

Thank you kindly for taking your time to write such a nice review about your recent stay with us.
I am glad you found the hotel to be in a perfect location ; it certainly is unique and full of charm and very convenient to explore the area.

We hope to welcoming you back in Portovenere in a not too distant future.
Kind Regards,
Antonio Polesel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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