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Hotel Botanico San Lazzaro
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Reviews (345)
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7 - 12 of 345 reviews
Reviewed 1 September 2017

We had a fantastic time at the Botanico San Lazzaro. Service was impeccable, the entire staff was so friendly to my entire family, including 3 small children, and always willing to help. Rooms were beautiful and very comfortable, not to mention the incredible views. Breakfast was beyond compare, delicious cappuccinos and whatever else you could think of. I would go back tomorrow if I could.

  • Stayed: August 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank ginandtonic201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile reception at Hotel Botanico San Lazzaro, responded to this reviewResponded 2 September 2017

Dear Guests, many thanks for your comment. We are happy you enjoyed your stay with us. We look forward to meet you. Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2017 via mobile

Priceless.... hotel has a great view of Maiori. Location is great, staff is so helpfull, they provide great hospitality to everyone who stay. I highly recomend this hotel. There are two rest. Both are so good...

Stayed: August 2017
Thank SyNemSo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 2 September 2017

Dear Guests, we wish to thank you for such a nice comment. Hope to meet you soon. Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

We spent an afternoon in this hotel to stay far from the crowded beach but it wasn't an excellent experience how it was supposed to be. They claim to be a 5 stars hotel but apart from the prices it doesn't seem so. The only food that we could get from the bar were tuna sandwiches and a salad, served with no dressings, no bread and not even a napkin. After these we tried to order some beers and we got them after 45 minutes. Maybe it is a long wait despite the 5 costumers at the bar.
The view and a good massage cannot be enough.
I do not suggest it.

Stayed: August 2017, travelled as a couple
Thank DQuark21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile reception at Hotel Botanico San Lazzaro, responded to this reviewResponded 2 September 2017

Dear Guests, we apologize for the inconveniences. Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017

Having paid so much money for this hotel I expected a flawless experience with attentive service. This was not always the case.

When we arrived we were shown around the grounds and then taken to our room. There is no welcome pack in the room. We knew nothing of room service, the prices of the mini bar, how to access the beach club, the restaurants, things to do in the area or anything. I have never come across a 5 star hotel without a welcome pack.

We encountered the language barrier when we first enquired about the room service and was told we could have whatever we wanted. This is doubtful and after many attempts we were finally shown a menu. We then had to find out about the beach club. Why is this information not left in each room saving this constant hassle?

The temperature in the area during our stay was sometimes over 40 degrees. So it was a shame that the air con broke twice, constituting half our trip. When it stopped working, we rang down and asked for it to be turned on. They said they would and nothing. We had to go down to reception AGAIN and this is when they said it was broken. No explanation, no time frame, no apology or discount, just broken.

The tv was mostly in Italian as expected, so it was not as big of a deal when this broke too. But it just added to the negative experience.

One day we went to the outside bar and was given a menu. After this, the waiter promptly vanished. After 30 minutes we gave up and went to reception (a common theme in this story). We explained that all we wanted was a sandwich and we actually got this for free.

On a positive note, the restaurants were nice, the staff were attentive, and the beach club was good. But for this price I do not expect things to constantly break and I do not expect to have to constantly chase for answers.

  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Leon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 13 August 2017

Dear Guests,
thanks for your comment and suggestions.
We generally explain all of our services at the arrival and we are always at your disposal for any information or assistance. Anyway we apologize for inconveniences you involved in your stay.
Regards from all the Staff

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Reviewed 26 July 2017

After 1 week bouncing around Italy, we made it to our stop in Maiori. I agree with others who posted that it was difficult to find the entrance. however, once we found it, it was AMAZING. You're lifted up above the hill of Maiori and transported to another world. The grounds and staff were absolutely amazing. The facilities from the pool, the terrace and balcony were well kept and maintained. The staff was delightful, very courteous and helpful. The complimentary breakfast was delicious and filling. We also took advantage of the use of the beach club, which provides you with chairs, an umbrella and towels.

Hands down, one of the best hotels that I've been to. I will definitely be back to Botanico San Lazzaro.

Grazie Mille!

  • Stayed: July 2017, travelled with friends
    • Value
    • Location
    • Service
Thank Geycel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melania_HBSL, Responsabile relazioni pubbliche at Hotel Botanico San Lazzaro, responded to this reviewResponded 6 August 2017

Dear Guests,
we wish to thank you for the nice comment and hope to meet you next time you'll be in town.
Regards from all the Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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