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Reviews (989)
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All reviewsshuttle busthe breakfast areagreat shuttlesteep walkspa areastunning viewsshuttle servicewinter sportsschool ski tripthe hotel staffwalking holidaylong hikeexcellent hotelrental carhalf boardeasy accesscomfortable hotel
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2 - 7 of 989 reviews
Reviewed 15 April 2018

Comfortable rooms clean service and friendly helpful straff. Me and my company enjoyed the free shuttlebus a lot. Extra thanks to the chefs in the restaurant whom made our weekend just fantastic. Great panoramic views! A place to visit again.
,

Room Tip: Great views excellent food top service.
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Cilla O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernardi Carla ... I, Responsabile relazioni con la clientela at Cristal Palace Hotel, responded to this reviewResponded 17 April 2018

Dear Cilla,
we are gratefull for your good review; we are happy that your your friends enjoyed the stay ; I will share your compliments with the rest of the staff and waiting for your next visit, I remain with
sunny greetings from Madonna di Campiglio
Carla Bernardi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2018

Could not have been happier with the quality of our stay. The group of boys was amazed by the quality of what was offered to them in every sense. We were made very welcome Nd we all have thoroughly enjoyed staying. Thank you to all the team for being so excellent!

Stayed: April 2018, travelled on business
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernardi Carla ... I, Responsabile relazioni con la clientela at Cristal Palace Hotel, responded to this reviewResponded 13 April 2018

Dear Mr. Andrew,
thank you for your review and for your stay, We are very glad to have a good feedback also from the school and receive a "good note" from the teacher....
Hope to welcome you again,
kindest regards,
Carla Bernardi

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Reviewed 12 April 2018

The hotel is a little gem set up above the village. The rooms are small but comfortable and staff are friendly and helpful. Food is good and the restaurant has a stunning view above the rooftops of Madonna. I would go back without a second thought.

The shuttle service is excellent and takes only a few minutes to the lifts.

This was my first time in Madonna and what a fantastic resort. Great variety of runs for most ski levels. Off piste discouraged so not perhaps for the most adventurous. Top notch lists and a great network of trails back into the heart of the pedestrianised village centre.

We had lots of snow but they apparently have excellent snow making facilities if they need it.

Stayed: January 2018, travelled with friends
Thank gawilson2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernardi Carla ... I, Responsabile relazioni con la clientela at Cristal Palace Hotel, responded to this reviewResponded 13 April 2018

Dear guest,
your review is better than our promotional brochure, I never heard a so nice a friendly description of our hotel and resoert .
For sure i will repeat our word, by the next marketing presentation.
Thank you very much for your stay and help!
Kindest sunny regards form Madonna di Campiglio
Carla Bernardi

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Reviewed 2 April 2018 via mobile

Stayed here for 5 nights beginning the 23rd of march. Loved this hotel check in was easy and as there was a big group this is unusual. The Room was clean and spacious and had the a fab view of the town and slopes (room 209). Staff were so helpful in particular breakfast and bar staff. I asked for plasters one day and they offered to go to town for me to get some!Hotel has a free shuttle between 8-8 to bring you to and from the slopes and town it is handy and always a short waiting time. The hotel is a short but steep walk from the town centre but this gives you the incredible views. The view from the breakfast room was out of this world. I will return for sure!

Stayed: March 2018, travelled with friends
Thank heatherDheather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bernardi Carla ... I, Responsabile relazioni con la clientela at Cristal Palace Hotel, responded to this reviewResponded 3 April 2018

Dear Client, thank you for your positive feedback about our hard working, passionate team; we are constantly striving to improve and provide the best service from the beginning to the end of the season.
Please note, the the cristal Palce is not only a ski hotel, and that the Summe season in Madonna di Campiglio is an experience that you will rember for a long time.
waiting to welcome you again,
kindest regards,
Carla Bernardi

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Reviewed 29 March 2018 via mobile

What we liked:
1. The hotel location and views from the restaurant are excellent.
2. We loved the decor, rooms, cleanliness and the prime location.
3. The hotel organises complimentary shuttle to the ski lifts and centre of town.
4. The pool, sauna and spa area were exceptionally clean and well kept.
5. The staff were helpful.
6. It was well priced; however we did not visit in high season.

What we did not like:
1. For such a resort, the breakfast was below average. The quality of the ham and cold cuts was not superb. The cappuccino tasted awful.
2. There is a 7 Euros charge to park the car in the garage at your own risk. The management take no responsibility. This is not manned and there is no CCTV either.
3. The way the general manager dealt with our minor problem - he left us with mixed feelings of what could have been a raving review about the hotel.


Stayed: March 2018, travelled with family
Thank frawla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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