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“Great villa up in the hills and owners that care”
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Very good
3 reviews
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Overview
Villa -
5 Bedrooms, 2 Bathrooms, Sleeps 10
Vacarisses, Catalonia

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
Any
English first
HarrowAbr...
London, United Kingdom
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Great villa up in the hills and owners that care”
Reviewed 10 February 2017 for a stay in August 2016

Pros: great villa, good kitchen, spacious. Close to monastery (drive able). Secluded. Up in the hills means even in summer you get a nice breeze

Con: internet very slow.. Just checking in online for our return flights took a long time so forget about using it for streaming ... But the villa is for a family holiday so put your computers away and spend some time together! Pool not heated so some times of day can be a bit cold when you first get in

The best thing about this trip however was the villa company. We actually booked another villa through a third party who promised a completely secluded and private experience. On the second day of our trip someone was on the balcony of the neighbouring villa and could see into our swimming pool. When we contacted the third party they passed us on to Catalunya Casas who were the actual villa rental company. At this point it could've ended badly... Catalunya could have said the booking wasn't through them and that there was nothing they could do about it. However, within a few hours of me sending them a photo showing the issue, they had offered us another villa nearby (the one on this listing) that was larger and in a better location at no extra cost ... And they managed to do this on a Sunday at what must be the busiest time of year (peak summer)! I also forgot some cash in the original villa, Catalunya Casas arranged for someone to drop it to me the next day (for free! And the new villa was 1 hr away). I was very impressed by their service and will definitely book any further holidays in the region through them. Thanks!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
13 Feb 2017
Hi Shaahid, Thank you for your kind words and comments. As an agency that specialises in family villa rentals (with gardens and private pools!) in Catalonia (Barcelona, Costa Brava and Costa Dorada) we take your feedback and suggestions very seriously and continually aim to improve our services. We are happy that we were able to accommodate your specific needs and that we were able to find a different villa in which you would be more comfortable.

Each of our vacation rentals is hand chosen and selected based on strict standards of quality.

We look forward to welcoming you again soon to this beautiful area!

Kind regards,

The Catalunya Casas Team!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sampakuto...
1 review
Reviewed 31 July 2017 for a stay in July 2017
Google Translation

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
2 Aug 2017
Bonjour Ferich, Merci pour vos commentaires positifs! Nous sommes une agence spécialisée dans la location de villas (avec jardins et piscines privées) pour des vacances familiales à Barcelone, Costa Brava et Costa Dorada, en Catalogne. Nous prenons vos commentaires et suggestions très au sérieux et visons à améliorer continuellement nos services.

Après avoir revu notre publicité, en effet nous n’avons pas fait la publicité à la cascade dans les photos des villas, mais nous allons certainement examiner cela.

Nous avons un service de nettoyage interne et des normes de nettoyage très strictes. Nous comprenons et apprécions l'importance des services d'entretien impeccables pour assurer une qualité de type hôtel. Pour cette raison, nous avons une garantie de nettoyage pour tous les clients et si vous n'êtes pas satisfait, vous pouvez nous contacter dans les premières 24 heures après votre arrivée dans la propriété et nous vous enverrons immédiatement le personnel de nettoyage gratuitement. Cela est indiqué et garanti dans nos termes et conditions.

L'entretien de la piscine est complété deux fois par semaine pour maintenir des conditions d’utilisation optimales, mais les heures peuvent varier en raison du nombre de piscines dont nous sommes responsables du nettoyage.

Chacune de nos locations de vacances est sélectionnée sur la base de critères de qualité stricts.

Nous sommes impatients de vous accueillir bientôt dans cette belle région!


Bien cordialement,

L'équipe de Catalunya Casas!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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