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“Lovely chalet in picturesque setting”
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Very good
15 reviews
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Condo/Apartment -
4 Bedrooms, 4 Bathrooms, Sleeps 9
Montchavin, Savoie, Auvergne-Rhone-Alpes

Reviews from our community

Very good - based on 15 reviews
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Reviews from our community

Date | Rating
  • English first
  • French first
  • Any
English first
English first
French first
English first
Chesterfield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice appartment shame about the cleaning”
Reviewed 29 March 2017 for a stay in March 2017

Beautiful location; well equipped chalet not quite ski in ski out; but not bad;everything as accuratelydescribed on website. Would happily have returned year after year, all our party were agreed on this; had it not been for a petty dispute over cleaning. In 30 years of going on this type of holiday we had never had an issue with cleaning. In summary we were charged 80 euros (subsequently refunded after protest) which completely soured our holiday experience; after being told we 'hadn't had time to clean afterall.' It appears as we didn't pay the additional fee for a 'professional clean' any reason was going to be saught to impose this charge. Pictures were sent to us as evidence which were laughable. Indeed there was an argument to say the apartment was cleaner on arrival than departure. We were supposed to provide clearly ' a professional clean' with a broken vacuum cleaner (no mop for a tiled accommodation) 1 miniscule cloth and the cheapest multipurpose cleaner. The cinic in me would suggest that was intentionally done, I will not be embarking on my next holiday or any other with a mop and a battery of cleaning products. All of this is such a shame; as had the cleaning been included in the price (rather than an optional extra) we would have happily paid as the appartment represented good value for money.

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
4 Apr 2017
First and foremost, thank you Mr Mallaby for your review and we are glad you enjoyed your stay at our property.

Secondly we would like to say that, as owners and when we take our holidays elsewhere, we applaud and embrace the review process of trip adviser and other review sites. With this in mind we would like to address your comments regarding the end of stay cleaning fee which was levied and then subsequently waived as a gesture of good will.

We charge a cleaning fee of 80 euros for our 90m2, 4 bedroomed sleeping up to 9, two shower rooms, apartment it takes our cleaner 3 hours to do this clean. We do give our guests the option of doing the cleaning themselves ready for the next guests and this usually works well for our guests who wish to save 80 euros. But, as stated in all our literature and contract, the apartment must be clean ready for the next guests in order for this fee not to be charged.

On your last day, we asked you if you wished to book a cleaner for your departure day and you said you did not want to pay for a cleaner, you were going to clean the apartment yourselves.

When guests tell us that they prefer to clean the apartment themselves, we provide a full cleaning checklist which fully details what is expected and on the day of departure we carry out a full inspection of the property immediately prior to your departure.

Although we live on site, you checked-out without informing us, therefore we were not given the opportunity to inspect the apartment with you there. Soon after your departure, we immediately noticed that apartment was not to the required standard and emailed very politely to say that ‘you may not have had time to clean the apartment after all’ and a full clean was necessary, therefore the 80 euros was levied.

In reply to our email we received a very impolite email from you;
“we can categorically state that we did clean the apartment”.
To illustrate the problems regarding the poor standard of cleaning we sent over 30 photos such as uncleaned unflushed toilets, sticky food throughout fridge, frozen split beer can left in freezer compartment, unvacuumed floors, dirty basins, crumbs and grease in the kitchen. Had our next guests seen the apartment in the condition it was left in, they would have had a shocking start to their holiday. I am sorry that you found the photographs we sent to you "laughable" as we take the cleaning very seriously.

Prior to this review you did not mention that there was a lack of cleaning materials or that you could not get the vacuum cleaner to work, this was fully working prior to and on your departure day – that you only now say prevented you from cleaning the apartment. The mop was in the cupboard together with 3 different types of cleaning solutions, 2 j clothes and duster and a sponge. None of our previous guests have ever had problems using these products. Had you asked us to replace them during your stay or on your last day, we would have been happy to.

We take a huge amount of pride in our apartments and although we saw you to say ‘hello’ most afternoons enjoying the sunshine on your terrace, at no time during your stay did you inform us of any problems or issues regarding any part of the accommodation.

During our 15 years of being owner/managers of holiday apartments, this is only the second time we have levied a cleaning fee after our guest’s departure.

It has been difficult to address your points as you keep changing the reasons for the very poor standard you left the apartment in.

We would kindly ask our future guests to fully read this review together with our above reply. We feel at all times we acted reasonably and always go above and beyond to ensure our guests enjoy their stay.

Thank you
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilary B
Sandwich, United Kingdom
Level 3 Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Lovely chalet in picturesque setting ”
Reviewed 23 February 2016 for a stay in February 2016

Stayed here in February half term. The chalet is beautiful, very well equipped and there is a hot tub outside with a view of the mountains (and sauna although we didn't use that). Karen the owner is lovely and very helpful if there are any questions. The skiing is extensive and fabulous, it's a very short yomp from the chalet to the nearby blue run although a little steep, the alternative is to walk down the steps and 100m down the road and pick up the same run. The free shuttle bus to the village also runs from this spot. Highly recommended

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Feb 2016
Thank you Hilary for leaving your review. Much appreciated. Hopefully see you all again soon. Enjoy the rest of 2016 !!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Great location, really helpful owners, perfect hot tub”
Reviewed 17 February 2016 for a stay in February 2016

We stayed here for a week during February and could not have been made more welcome. Karen was always on hand to help us and even made sure that our dinner was in the oven and waiting for us on our arrival from Geneva airport. The shopping service was a god-send as was the breakfast delivery service they have arranged with the local bakery. Karen and Matt will also deliver meals when you don't want to cook and cakes every day for tea - just what you need with hungary teenagers to look after. The hot tub has a roof so you can soak whilst it snows but has lovely views down the valley too. The chalet is just beside the piste so you really can ski in and out :)
Whilst you're there we highly recommend the 3 glaciers restaurant - it's the same place you hire the skis and you wouldn't expect it - but the food was soooo good - and not (for a welcome change) savoyard at all

Travelling group: Teenagers
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Feb 2016
Hi Jo, many thanks for taking the time to complete a review for us. So pleased you enjoyed our Chalet. It was a pleasure to meet you all and look forward to welcoming you again soon. Best wishes for the rest of 2016, Karen & Matt
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whittington, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A lovely property in a beautiful area”
Reviewed 12 January 2016 for a stay in January 2016

We had a great week in the apartment which was at the top of Montchavin village. It is quite a trek to the shops, although it was possible to ski with a rucksack of food from nearby Le Coches. The rental was very clean and tidy and there are beautiful views of the surrounding countryside but a little further from the slopes than I would have liked. It is possible to ski back to the apartment following a track through the wood but it was not ideal for inexperienced skiers. On the whole we had an excellent week in high quality accommodation.

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How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Travelling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
12 Jan 2016
Many thanks John for taking the time to review our property. We are very pleased you had a nice holiday. It was a shame that the challenging snow conditions prevented you from benefiting from the direct access to the piste. Whilst we do say that having a car in resort is not essential, it is useful for shopping. We are always keen to improve where possible, so to this end and with your comments in mind, in future we will offer our Chalet Miravidi guests a shopping option, so I can do a 'food shop' for our guests when I visit the valley. Thank you for highlighting this and perhaps if you visit again you will find it useful too. It was a pleasure to meet you all and wish you all the very best in 2016. Karen & Matt
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“February 2015”
Reviewed 28 February 2015 for a stay in February 2015

Excellent chalet with very helpful hosting from Karen & Matt. Mixed group of 9 friends reunited from across the globe in picturesque location. Excellent ski in ski out spot allowing full day skiing at Les arcs & la plagne. Hot tub & sauna have become a must for next year. We had an eat in finale with Matt's raclette which was superb & a perfect finish to the week. Would advise bringing some of your own essentials, eg. Seasoning, oil, tea towels & extra towels. Dishwasher was a bonus! Would recommend arranging direct transfer from airports as taxis from the valley are expensive, but Matt & Karen were very helpful in organising this.
Highlight might have been the freshly delivered croissants every morning. Would highly recommend!

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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