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Gina L

Great job Mandapa

5.0 of 5 bubblesReviewed 17 June 2024
The villa was beautiful. My patihs -Kewin and Jeje went above and beyond to take good care of me, which is very important when travelling by myself. Kewin helped me getting the room as quickly as possible when checking in, helping me pack breakfast when I had to leave early for a day tour. Jeje showed great care during my stay, she even offered to go outside to buy the beer I wanted for me! Jeje also helped me to coordinate things very well, including picking me up, checking on me and asking about my plans. I could just relax and not worry about anything with the help. All of the staff were extremely friendly, attentive and responded very quickly. The photographer Tueka and Radi were amazing, took beautiful photos and really made me feel confident and comfortable during the photoshoot - they are a great great addition to the Mandapa experience and keep the memory. The housekeeper Dex and Gung left hand written note which I really appreciate too. Will definitely recommend to everyone.
Date of stay: June 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Desy Setiawati, Other at Mandapa, A Ritz-carlton Reserve, responded to this review
Responded 3 weeks ago
Dear ginalX6060FM,

Thank you so much for sharing your wonderful experience at Mandapa.
We are overjoyed to hear that your stay was exceptional.

Your kind words about our friendly, attentive staff and your recommendation mean the world to us. We will certainly pass on your appreciation to the team, who will be pleased to know that they contributed to making your stay memorable.

We are grateful for your feedback and look forward to welcoming you back to Mandapa in the future.

Warm regards,
Desy

Desy Setiawati
Hotel Manager
Mandapa, a Ritz-Carlton Reserve
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,931)
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Traveller rating
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Reviewed 18 June 2024 via mobile

I had the most amazing experience at this property. The setting was absolutely gorgeous! Nestled in the jungle of Bali, among lush forest and the Ayung river running through it, this luxury property exceeded my expectation. Their hospitality, attentiveness and service was exceptional. Everyone was so warm and welcoming. They remembered all our names (don’t know how) and we were always greeted with smiles wherever we went on the property. The river facing villa we stayed at was incredible. The bedroom and bathroom were huge. In addition, there had a separate living room area, infinity pool and beautiful lush landscape inside our courtyard.

Highly recommend this place and it was such a treat for us!

Date of stay: April 2024
Trip type: Travelled with family
Thank Fearless57826017979
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desy Setiawati, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 3 weeks ago

Dear Fearless57826017979,

Thank you for your wonderful review.
We are delighted that you had such an amazing experience at resort.

We are thrilled that you found our hospitality exceptional and felt warmly welcomed throughout your stay.
Our team takes great pride in providing attentive service and creating memorable experiences for our guests.

It warms our hearts to hear that you enjoyed the serene beauty of your river-front villa, creating a luxurious and relaxing environment is our passion.

Your recommendation means the world to us, we cannot wait to welcome you back for another unforgettable stay.

Warm regards,
Desy

Desy Setiawati
Hotel Manager
Mandapa, a Ritz-Carlton Reserve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2024

First and foremost, Mandapa might be the finest RC Reserve we’ve encountered in terms of the harmonious blend of nature and beauty. Their holistic healing program, especially the opportunity to see Ibu Ketut Mursi, was one of the primary reasons we chose to stay at Mandapa.

However, what truly impressed us the most was our Patih, Mrs. Parmini. Her exceptional care throughout our entire trip was remarkable. Her attention to detail and representation of the Ritz Carlton’s excellence were exemplary. She made our special anniversary unforgettable by arranging every detail meticulously.

A big thank you to the entire Mandapa team for making our stay so special. We can’t wait to return!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank aardayasar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desy Setiawati, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 3 weeks ago

Dear 770arday,

Thank you so much for your wonderful review.
We're thrilled to hear that you enjoyed your stay at Mandapa and that our holistic healing program, especially the opportunity to meet Ibu Ketut Mursi, resonated with you.

We're delighted that Mrs. Parmini provided exceptional care and made your anniversary so memorable with her attention to detail. Your kind words about her and our team mean a lot to us.

We look forward to welcoming you back soon for another unforgettable experience.

Warm regards,
Desy

Desy Setiawati
Hotel Manager
Mandapa, a Ritz-Carlton Reserve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2024

Went there for my anniv and they couldn't have spoilt us more. The resort common area and room were in excellent condition, lots of amazing activities, spa was amazing. Best for me was the amazing hospitality, everyone at the resort addressed us by names despite its almost full occupancy. Everyone was super polite and comes with a warm smile. I want to thank our thoughtful butler Dewa who catered and anticipated my every needs even without asking.
Can't wait to be back.

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank hbhr91
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desy Setiawati, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 18 May 2024

Dear handibahar,

Thank you so much for taking the time to share your wonderful experience and we are thrilled to hear that you chose our resort to celebrate such a special occasion and to share your memorable anniversary moments with is.

Our team takes great pride in providing exceptional hospitality, and it’s heartwarming to know that you felt personally attended to and a special thank you for highlighting Dewa’s exceptional service. We will be sure to pass along your kind words to him. Our butlers strive to anticipate and cater to our guests' needs to ensure a seamless and personalized experience.

We can’t wait to welcome you back to our resort. Thank you once again for your kind review, and we look forward to making your next stay just as remarkable.

With regards,

Desy Setiawati
Hotel Manager


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Reviewed 6 May 2024

I stayed at the Mandapa, a Ritz-Carlton Reserve from May 1st to May 3rd. As it is a luxury hotel, I received top-notch service. In particular, the service from the staff member Parmini made my honeymoon very meaningful and enjoyable. My wife was also very satisfied with Parmini's service. The hotel is very spacious, so it was not easy to find facilities such as restaurants and activity rooms, but Parmini kindly guided us very well. Moreover, she made reservations on time, so we didn't have to wait. I highly recommend this hotel to those who want to escape from the busy city life and relax in nature!

Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NorthStar55549665493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Desy Setiawati, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 10 May 2024

Dear NorthStar55549665493,

Thank you so much for taking the time to share your experience at Mandapa, a Ritz-Carlton Reserve. On behalf of our Ladies and Gentlemen, we are thrilled to hear that you had an exceptional stay with us.

It's delightful to know that Parmini's service stood out to you and that she went above and beyond to ensure your comfort and satisfaction throughout your stay. We will be sure to pass along your kind words to her and the rest of our team.

Creating meaningful experiences and providing top-notch service are our top priorities, and we're delighted to hear that we succeeded in doing so during your stay.

We look forward to welcoming you back for another memorable stay in the future.

Warm regards,

Desy Setiawati
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2024

Outstanding hotel, world class service from every member of staff with special
Mention to Kewin who took care of everything and us during our stay. Excellent room - highly reccomend the pool villas. Only downside was the food at Kubu - not up to standard - everything else was wonderful. Fantastic breakfast!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mariacarolinam264
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 2 May 2024

Dear mariacarolinam264,
On behalf of all Mandapa Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to complete a review. We are thrilled to learn that you have wonderful stay, despite your feedback about Kubu, which we are taking seriously in order to serve our guests better.
Thank you again for staying with us and we very much look forward for more opportunities of welcoming you back to our Mandapa Village.

Best regards,
Reka

Reka Yanti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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