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Amazing Lucca
Los Angeles, California

Absolue Experience !

5.0 of 5 bubblesReviewed 13 Mar 2024
Every things were almost perfect from the beginning to end of my stay.
The room was pristine condition. Staying this hotel was like, going to do one of kind excursion for a day.
Loved hanging out by the pool & looking over the rice paddy fields.
Breakfast service was top notch. They have very selective spreads of buffet with a la carte menu that you can order. The food plating & presentation was beautiful.
Staying this property is like, visiting their own secluded village in Gianyar.
Date of stay: March 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this review
Responded 17 Mar 2024
Dear AmazingLucca7,

Thank you so much for taking the time to share your wonderful experience at Mandapa in Bali. We are delighted to hear that you had such a perfect stay.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Reka

Reka Yanti
Hotel Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,921)
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Reviewed 6 March 2024

Stayed here for 2 whole weeks at the River Pool Villa and so far it's the best hotel I've stayed at. And I have stayed at many luxury properties, many in Bali. Service was excellent. The property is spectacular, from the views to the architecture.

I came here because I asked myself where would I go if I could go anywhere in the world.

But even after soaking in the place for 2 weeks, I still want to come back. I feel like it's my second home.

Date of stay: January 2024
Trip type: Travelled solo
3  Thank 976jais
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 14 March 2024

Dear 976jais,

I would like to express my gratitude on behalf of all of us at Mandapa, a Ritz-Carlton Reserve, for choosing to stay with us during your Bali vacation. Your positive feedback regarding our facilities, the stunning view, and the excellent service provided by our staff has been greatly appreciated.
We are eagerly looking forward to welcoming you back to Mandapa, a Ritz-Carlton Reserve, in the near future. Please don't hesitate to contact us if you require any special arrangements to make your stay even more comfortable. We want to ensure that you feel at home with us.
Thank you once again for choosing us as your holiday destination.

Best regards.
Reka

Reka Yanti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2024

One of the best resorts I have ever stayed in from the day we arrived to the end of an amazing experience…

Thanks to the Best Patih Niti you made it extremely magical..

Spa is heavily outstanding…

Breakfast was ok need some improvement..

Thanks to all the team members…

Date of stay: February 2024
Trip type: Travelled with family
1  Thank N A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 26 February 2024

Dear A6976ACna,

I would like to express my gratitude on behalf of all of us at Mandapa, a Ritz-Carlton Reserve, for choosing to stay with us during your Bali vacation. Your positive feedback regarding our facilities, the spa, the breakfast and the excellent service provided by our staff has been greatly appreciated.
We are especially delighted to hear that Niti, your Patih (Butler) service have exceeded your expectations. She is grateful and proud to have received such recognition for her dedication and hard work.
We are eagerly looking forward to welcoming you back to Mandapa, a Ritz-Carlton Reserve, in the near future. Please don't hesitate to contact us if you require any special arrangements to make your stay even more comfortable. We want to ensure that you feel at home with us.
Thank you once again for choosing us as your holiday destination.

Best regards.
Reka

Reka Yanti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2024

We just returned from a truly incredible stay at the Mandapa. As my husband is a lifetime titanium Marriott member, we have traveled extensively over the past 20 years. We have never experienced this high level of service that we did at the Mandapa. Every person we encountered there treated us as if we were the only visitors. We felt like celebrities! Our butler Tapsir was outstanding. Whenever we called him, he was there immediately. He arranged for a late check out on our last day, and since we didn't leave for the airport until 6:30 pm, he let us stay in our room up until we left. (I've never heard of allowing such a late checkout). But the staff at the Mandapa always answered "yes" to any of our wishes, so we weren't even surprised by the late checkout. The jeep tour was one of the highlights of our trip too. We learned so much about the Balinese people and their culture. (Our guide was excellent, but I cannot remember his name) We knew the resort would be stunning since we had watched videos and seen many pictures, but seeing it in person, it blew away our expectations. Staying at this resort felt like we were staying on Fantasy Island!

Room tip: Book the roundtrip transportation to airport through the resort.
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank wetravel2Chicago
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 19 February 2024

Dear wetravel2Chicago,

I would like to express my gratitude on behalf of all of us at Mandapa, a Ritz-Carlton Reserve, for choosing to stay with us during your Bali vacation. Your positive feedback regarding our facilities, the stunning view, and the excellent service provided by our staff has been greatly appreciated.
We are especially delighted to hear that Tapsir, your Patih (Butler) service have exceeded your expectations. He is grateful and proud to have received such recognition for his dedication and hard work.
We are eagerly looking forward to welcoming you back to Mandapa, a Ritz-Carlton Reserve, in the near future. Please don't hesitate to contact us if you require any special arrangements to make your stay even more comfortable. We want to ensure that you feel at home with us.
Thank you once again for choosing us as your holiday destination.

Best regards.
Reka

Reka Yanti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2024

Our stay (3 nights) at the Mandapa was above and beyond any of our expectations. It really does feel like returning home every time you visit. All of the staff there were amazing. Whereever you went around the resort every member of staff greeted you by your first name and made sure you were looked after. Its the little things like being able to ask for the recipe of your favourite drink and them handing you the full printed recipe in a woven cylindrical container only a few moments later, that continue to make this place extra special.

But the trip would not have been the same without Dwi Santini for accomodating our wish to stay in our favourite villa and the best butler going, Dewa Armawan for making our stay so seamless and just like home. Including the extra Mangosteens waiting for us in the room and every morning at breakfast. A trip to Bali wouldn't be complete without a stay at the Mandapa, we can't wait to return to Bali & stay again.

Date of stay: February 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Samantha H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 12 February 2024

Dear D1680JUsamanthah,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali.
Thank you very much for your amazing comments about our facilities, the view, the food and the service offered by our Ladies and Gentlemen. Especially your reference to Dewa Armawan, your Patih (Butler) and Dwi who are very grateful and proud for he recognition to their service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Reka

Reka Yanti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2024

Where do I begin, from the moment of arrival to departure, this hotel well exceeded all expectations. This hotel is nestled along the river and within the heart of Bali. There is a temple on sight as well as a rice patty field. A very very special acknowledgement to our butler, Justine. Saying she was amazing would be an understatement. Justine made our trip very special and enhanced our stay by making it memorable. She anticipated our needs/desires, was responsive and always available. Justine went way above and beyond, she set the bar so high, her level of service would be very hard to duplicate. As we travelled onward to other destinations (new zealand, bora bora), we had a higher expectation that was never duplicated. Thank you Justine, you made such an everlasting impression we are already planning our trip back and will skip the St. Regis in Nusa Dua just to have the pleasure of getting to experience your excellent service again.

But, I also want to add the entire staff on the property was welcoming, professional, patient, and all around excellent. Everyone knew our names, even people we probably saw just once, we were constantly greeted with a warm smile. This hotel put us in a completely relaxing space, mentally and physically. This was our second time in Bali, we stayed in Nusa Dua the first time. Ubud is a good distance from the airport but totally worth it. The hotel offers a complimentary shuttle to take you into downtown ubud where there is plenty of shopping and restaurants. UBUD is quite busy downtown but overall offers a quiet, restful environment. This hotel has everything you need. 5 stars hands down!

Room tip: If you can, snag a pool villa Take advantage of downtown shuttle Travel during low season Snag a cocoon table at KUBU restaurant
Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank FriscoManz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 12 February 2024

Dear FriscoManz,

Thank you so much for taking the time to share your wonderful experience at Mandapa in Bali. We are delighted to hear that you had such a memorable experience.

Thank you for the recognition and compliments to all team members, and especially Justine, your Butler/Patih. Recognition like yours inspires and motivates our team to continue delivering outstanding service.

Thank you once again for choosing Mandapa, and we hope to welcome you back for another unforgettable stay in the future.

Warm regards,

Reka Yanti
Hotel Manager
reka.yanti@ritzcarlton.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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