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Maria Eduarda S

Amazing experience, thanks Made, Cipta and Krisna

5.0 of 5 bubblesReviewed 5 Feb 2024
Our experience in the Ritz mandapa has been amazing so far! The facilities are incredible, room is very spacious, everything perfect and always very clean and organized. Our butler Made was extremely attencious and was always helping us with absolutly everything. We also did the VW vintage tour with the guide Cipta, she was amazing!!! Cipta made our experience in Ubbud amazing and taught us so much of the balinese culture. Also, have to thank Krisna from room service delivery that was very kind and attencious setting up the food we ordered. Overall it has been a great experience, we will for sure come back to the hotel!
Date of stay: February 2024
Trip type: Travelled with family
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Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this review
Responded 6 Feb 2024
Dear 74mariaeduardas,

Greetings from Mandapa, a Ritz-Carlton Reserve.

I would like to take this opportunity to thank you for choosing to stay with us for your holiday in Bali!
On behalf of Mandapa Family, I would like to express our deepest appreciation for your kind review.

We are thrilled to know that Made's attentiveness, Cipta's insightful VW vintage tour, and Krisna's kind and attentive room service contributed to making your stay memorable. It's always our goal to showcase the best of Balinese culture and hospitality, and we are pleased to hear that we succeeded in doing so during your visit.

We truly appreciate your kind words and are looking forward to welcoming you back to the hotel in the future.

Reka Yanti
Hotel Manager
reka.yanti@ritzcarlton.com
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,922)
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18 - 23 of 1,922 reviews
Reviewed 5 February 2024

Mandapa’s Sunday brunch was amazing. Super good value for money. The buffet is filled with great selections of dishes, Indonesian, Japanese, grills - and the matcha choux was the right dessert. Great ambience, unquestionably luxury yet very comfortable place. Definitely will return.

Date of stay: February 2024
Trip type: Travelled with friends
Thank loracgoel2323
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 7 February 2024

Dear lorachoel2323,

It was a great pleasure to have you joining the brunch at Mandapa, a Ritz Carlton Reserve during your time in Bali!
We were very appreciative for your comments about the food and the service provided by our Ladies and Gentlemen.
We look forward to welcome you back to Mandapa, a Ritz Carlton Reserve in the near future for hopefully to stay in our village. .

Best regards,
Reka

Reka Yanti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024

Incredible hospitality, warmth and experience.

From the arrival to the departure. From sunrise to dawn, the energy of the entire Mandapa family can be felt and they are all very authentic and extremely passionate on spoiling their guests.

Shot-out to our butler, Riadi, for the amazing hospitality. It is very rare to find a butler that makes you feel like home while going above and beyond to ensure you have an unforgettable experience. He made our stay more enjoyable and memorable. Our favorite butler to date!!!!!!!!

Our tour guide, Syuta, did a really great job making sure we enjoyed our time! Thank you Syuta!

You will never get tired of the entire place. It’s magical and very well designed.

We can’t wait to be back!

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Wander16894444775
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 30 January 2024

Dear Aspirational_travel,
On behalf of all Mandapa Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to complete a review. We are glad to learn that you have an amazing experience, most importantly your mentioned to Matthias, your Patih (Butler) who is very grateful and proud for the recognition to his service and dedication.
Thank you again for staying with us and we very much look forward for more opportunities of welcoming you back to our Mandapa Village.

Best regards,
Reka

Reka Yanti
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024

WOW, WHAT A BREATHTAKING PLACE, JUST INVEST AND RELAX. DINNER AT MAGNIFICENT KUBU, THANK YOU SAWITRI FOR YOUR SERVICE. YOGA WITH WINANA WAS THE BEST WE'VE EVER DONE. ROOM BY THE RIVER AND WITH A VIEW OF THE WATERFALL WAS UNFORGETTABLE.

UAU, QUE LUGAR DE TIRAR O FÔLEGO, APENAS INVISTA E RELAXE. JANTAR NO KUBU MAGNÍFICO, OBRIGADO SAWITRI PELO ATENDIMENTO. YOGA COM WINANA FOI A MELHOR QUE JÁ FIZEMOS. QUARTO BEIRA RIO E COM VISTA DA CACHOEIRA FOI INESQUECÍVEL.

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank GustavoF670
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 30 January 2024

Dear GustavoF670,
On behalf of all Mandapa Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to complete a review. We are glad to learn that you have an amazing experience, most importantly your mentioned to Sawitri and Winana who are very grateful and proud for the recognition to their service and dedication.
Thank you again for staying with us and we very much look forward for more opportunities of welcoming you back to our Mandapa Village.

Best regards,
Reka

Reka Yanti
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2024 via mobile

This resort is a 7 star property and in my opinion a must stay property in Ubud. It's all about the service and how they make you feel. It all starts with a warm welcome with your butler , the manager , and rest of the welcome team.
Everything was perfect! Our patih, Louis, made sure of it. We had a wonderful full day excursion, where Gudse took us to many unique places you would never find yourself. After day 1, the team at Sawah Terrace knew my order before i placed it.
Warning: you will be spoilt!

One of our favorite activities was the Connect to reconnect program, Dinar and Pragynaan were so knowledgeable , when we did the BalineseHerbal Healing.

The only other properties I find comparable are the Royal Mansour and Udaivillas.

Date of stay: December 2023
Trip type: Travelled with family
Thank 310amishm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 12 January 2024

Dear 310amishm,
On behalf of all Mandapa Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to complete a review. We are glad to learn that you have an amazing experience, most importantly your mentioned to Louis, your Patih (Butler), Dinar and Pragynaan who are very grateful and proud for the recognition to their service and dedication.
Thank you again for staying with us and we very much look forward for more opportunities of welcoming you back to our Mandapa Village.

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2023

I do not often post a review but felt compelled to write a review for this absolutely perfect resort and experience. I have been an Ambassador with Bonvoy for several year and visited many of the properties but i cannot say or think of one area of improvement or thought that says i wish this was different or the service good be a little better. FROM THE MOMENT WE WERE GREATED TO THE MOMENT WE LEFT IT WAS JUST EXCELLANT. The management team, Rooms Director, our personal butler and the staff who helped us at every step was amazing. They just know how to make it feel so special, professionally without being overwhelming in anyway. Room, restaurants, SPA, YOGU, POOLS and THE VIEWS!!!!! If you are even thinking of visiting Bali or planning a visit and the Mandapa is on your mind, think no further and just book your room and you will not be disappointed. Our river view suite was like something from a novel so if you can swing it, go big!!

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank John Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 12 January 2024

Dear johnzY6103JD,
It was a great pleasure to have you staying at Mandapa, a Ritz Carlton Reserve for your holiday in Bali!
We were very appreciative for your amazing comments about our facilities, the food and the service provided by our Ladies and Gentlemen.
We are thrilled to know that you had an excellent stay!”.
We look forward to welcome you back to Mandapa, a Ritz Carlton Reserve in the near future.

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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