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Hassanqtr
Doha, Qatar

Mandapa is Amazing but Niti is spectacular!

5.0 of 5 bubblesReviewed 1 Dec 2023via mobile
My wife RoRo and I recently had the pleasure of staying at Mandapa in Bali, and we were absolutely blown away by the entire experience. From the moment we arrived, we were greeted with warm smiles and genuine hospitality. The staff went above and beyond to ensure that every detail of our stay was perfect and GM Masa and AGM run a very tight ship.

The location of Mandapa is truly exceptional. Nestled along the banks of the Ayung River, the resort is surrounded by lush tropical greenery and offers breathtaking views at every turn. The tranquility and serenity of the setting instantly put us at ease and allowed us to fully relax and unwind.

The attention to detail at Mandapa is second to none. Every aspect of the resort has been carefully curated to provide an unforgettable experience. The architecture seamlessly blends traditional Balinese design with modern luxury, creating a harmonious and elegant atmosphere. The interiors are beautifully decorated with locally sourced materials and intricate Balinese artwork, adding to the overall sense of authenticity and charm.

During our stay, we had the pleasure of dining at the various restaurants within the resort. Sawah Terrace, overlooking the rice paddies, offered a delightful selection of local and international dishes. The farm-to-table concept truly shined through as we savored the flavors of fresh, organic ingredients. Kubu, the signature restaurant, nestled along the river, offered a romantic and intimate dining experience. The exquisite Mediterranean cuisine paired perfectly with the breathtaking views.

During our stay at Mandapa in Bali, our experience was truly elevated by the presence of our exceptional butler, Niti. Her personalized service and attention to detail were integral, if not the main reason why we enjoyed our time at this remarkable resort.

From the moment we arrived, Niti warmly welcomed us, ensuring that every aspect of our stay was tailored to our preferences. Her extensive knowledge of the local area allowed us to seamlessly explore nearby attractions such as the Ubud Monkey Forest and Tegalalang Rice Terrace.

Niti's expertise extended beyond recommendations for off-site excursions. She was instrumental in enhancing our dining experiences at Kubu, the signature restaurant nestled along the river. Her insightful suggestions allowed us to savor the exquisite Mediterranean cuisine while soaking in the breathtaking views. With Niti by our side, the farm-to-table concept truly shined through as we indulged in the flavors of fresh, organic ingredients.

Furthermore, Niti went above and beyond to ensure that our activities at Mandapa catered to our interests. She arranged for us to participate in a traditional Balinese cooking class, where under the guidance of a skilled chef, we learned to prepare authentic dishes using locally sourced ingredients. It was an immersive experience made even more enjoyable with Niti's presence and assistance.

And let's not forget about the spa treatments! Niti effortlessly scheduled rejuvenating sessions for us, allowing us to unwind and embrace true relaxation. The therapists at Mandapa expertly combined traditional techniques with modern wellness practices, leaving us feeling refreshed and rejuvenated.

Overall, our stay at Mandapa in Bali was unforgettable, and Niti played a crucial role in making it so. Her friendly and helpful nature, combined with her dedication to ensuring our satisfaction, left a lasting impression. We eagerly anticipate our return to this stunning resort, knowing that Niti will be there to create more wonderful memories with us.
Date of stay: July 2023
Room Tip: Book the spa and activities ahead of your stay to enjoy your experience to the max as there is...
Trip type: Travelled as a couple
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Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this review
Responded 10 Dec 2023
Dear Hassanqtr,

Thank you so much for taking the time to share your wonderful experience at Mandapa in Bali. We are delighted to hear that you and Mrs. RoRo had such a fantastic stay and that every aspect of your visit exceeded your expectations.

It warms our hearts to know that you felt genuinely welcomed from the moment you arrived, and we appreciate your kind words about the warm smiles and hospitality of our staff. Our team takes great pride in providing exceptional service, and it's truly rewarding to hear that their efforts contributed to making your stay memorable.

Thank you for the recognition and compliments to management and all team members, and especially Niti, your Butler/Patih. Recognition like yours inspires and motivates our team to continue delivering outstanding service.

It's also fantastic to hear that you enjoyed the spa, restaurants, and overall resort facilities. We strive to create a seamless and immersive experience for our guests, and your positive feedback reinforces that we are on the right track.

Thank you once again for choosing Mandapa, and we hope to welcome you and Mrs. RoRo back for another unforgettable stay in the future.

Warm regards,

Reka Yanti
Resort Manager
reka.yanti@ritzcarlton.com

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 29 November 2023

This has to be my favourite hotel in the world, not only because it is stunning but also because of the wonderful team that work there.

This was my second visit to Mandapa and it was just as special as I remembered it from my previous visit in 2019, if not more. I stayed in one of the reserve suites which are beautiful and very spacious. I loved sitting on the balcony relaxing with a book, looking out down to the paddy fields. I was meant to stay at another hotel after Mandapa but unfortunately my next hotel was disappointing in comparison so I returned. Reka (the hotel manager) was incredibly helpful in arranging my return and I was so pleased to be back at Mandapa for another couple of nights. I was then grateful for the opportunity to stay in one of the villas, which are stunning!

I recommend having dinner in one of the bamboo cocoons at Kubu. It’s such a stunning setting and the food is delicious. I also loved breakfast in Sarah Terrace. Definitely make time for breakfast so you can relax and enjoy the view down to the river. The buffet and a La carte choices are great. Lunch at the pool bar is also very good. Don’t miss a cocktail at Ambar, which was new since my last stay and such a stylish addition to the hotel.

Mandapa offers a fantastic array of activities, be it at the hotel or exploring Bali. I recommend the tours offered in the vintage VW, their rafting tour and various walks.

As I mentioned above, it is the team that really make this hotel stand out. A shout out to Reka; patih Caca and Riadi; housekeeping: breakfast team at Sawah Terrace; pool bar team; Kubu; Ambar, the spa and the guides - credit to all of them!

I cannot wait to visit again. Thank you Mandapa ladies and gentlemen for another wonderful holiday. Look forward to seeing you all again.

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Loutoye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 29 November 2023

Dear Loutoye,
It was a great pleasure to have you returning to Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday in Bali!
Thank you very much for your amazing comments about our facilities, the food, the view and the service offered by our Ladies and Gentlemen. Most importantly your reference to Caca and Riadi as well as the rest of the teams who are very thankful and proud to be recognized for their service and dedication.
We were delighted to know that you had a wonderful stay.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Warm regards
Reka

Reka Yanti
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2023 via mobile

On our Bali trip, my husband, 10-year-old daughter, and I experienced stays in several 5-star hotels in Ubud and Nusa Dua. Among them, Mandapa stood out as one of my favorites, thanks to its exceptional service, tranquil atmosphere, and fantastic restaurants. I truly relished our time there!

If you are considering staying here, I highly recommend to check my video as it provides a thorough overview of the accommodations, beach, facilities, and restaurants of the resort (you may check find it in the links).

Date of stay: September 2023
Trip type: Travelled with family
Thank Tatiana S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 29 November 2023

Dear Tatiana S,
It was a great pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your family holiday!
Thank you very much for your lovely comments about our facilities and the service offered by our Ladies and Gentlemen.
We were delighted to know how much your enjoyed your stay with us.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2023 via mobile

Thank you for the quality of service provided. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability from all the F and B services down to housekeeping. We tried the Ambar, Sawah Terrace and the Spa. Truly a great experience.
We would like to compliment our Butler Caca for a pleasant, wonderful and efficient service. She took great length and effort to provide a top notch service. Love the calm, rainforest, green jungle paradise. We will be back again soon 💚💚💚

Date of stay: October 2023
Trip type: Travelled with family
Thank Irene B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 10 November 2023

Dear Irene B,
It was a great pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday in Bali!
Thank you very much for your lovely comments about our facilities and the service offered by our Ladies and Gentlemen.
Most importantly your reference to Caca, your Patih (Butler) who is very thankful and proud to be recognized for her service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Warm regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2023

Having visited the Ritz Reserve in Phulay seven times, our love for the brand led us to explore Mandapa, a Ritz-Carlton Reserve in Ubud. Recognized as one of the best hotel brands in the world, we were eager to experience the magic of Mandapa and share our wonderful journey with you.

Praiseworthy Positives: 🌟

Scenic Beauty: The resort, surrounded by lush greenery and the soothing Ayung River, offers a serene ambiance.
Luxurious Villas: The meticulously designed villas blend traditional Balinese aesthetics with modern comforts.
Exceptional Service: The staff's personalized attention ensured our stay was memorable.
Stunning Swimming Pool: The pool, with its breathtaking view, was amazingly wonderful. Even though our family prefers to admire it rather than swim, it added to the pleasing atmosphere.

Points to Ponder: 🤔

Accessibility: The resort's secluded location offers peace but may require travel to reach tourist spots.
Guest Activities: The activities offered might not provide a wide variety of choices for kids.

Partially Pleasing: 😌

Familiar Views: Coming from Thailand, the view of rice fields, while fascinating, wasn't new to us.
Wildlife Encounters: Encounters with mosquitoes, a green snake, and water lizards in the resort were a bit unsettling for my wife.
Night Ambiance: The resort is dimly lit and quiet at night.
Resort Size: The expansive resort requires some time to move from place to place.
Culinary Preferences: The Balinese cuisine, rich in curry and coconut, was an acquired taste for us.
Membership Benefits: I was aware that Marriott Bonvoy Elite benefits couldn't be used at Ritz-Carlton Reserves properties, but I had hoped otherwise. It's a bit disheartening, and having this benefit would make me visit other Ritz-Carlton Reserves without hesitation.

Tips and Recommendations: 💡

Photography Spot: The nearby Bali Swing offers opportunities for beautiful photos.
Seasonal Views: Be mindful of the harvest season in Ubud, as the rice fields may appear dry.
Nature Walks: Explore the surrounding areas with guided nature walks offered by the resort.

Conclusion:
Mandapa, a Ritz-Carlton Reserve, is a haven for those seeking a peaceful retreat. While some aspects were familiar and others were a step out of our comfort zone, the overall experience was enriching. We left feeling refreshed, with memories of a Balinese paradise etched in our hearts.

Date of stay: December 2022
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank kraisanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 10 November 2023

Dear kraisanc,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali.
Thank you very much for your very details and amazing comments about our facilities, the view, the food and the service offered by our Ladies and Gentlemen.
We were delighted to know that you had refreshing stay with us.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2023

We stayed at Mandapa with our family for a week in August. The resort has three restaurants, and all of them served delicious food. The facilities were fantastic as well. We have children, and they had a great time at the kids' club every day. There were even cows on the property that you could feed. But what truly left a lasting impression on us was the incredible service and hospitality of the staff. The butler ladies Kewin and Narjis who took care of us were exceptionally kind to our children and spent a lot of time playing with them. Our kids still talk about wanting to see them again. Additionally, there was a daily cooking class, which we joined multiple times with our children. The teacher was very kind and helpful throughout.
We have been recommending Mandapa to all our friends since our return, and my friend who recently stayed there shared great feedback as well. This is definitely a hotel you should visit.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank megumi a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 3 November 2023

Dear 27megumia,
On behalf of Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your family holiday in Bali!
Thank you very much for your wonderful comments about our facilities and the service offered by our Ladies and Gentlemen. Thank you also for your highlight about Mandapa camp, our special kinds club.
We were thrilled to know you had an enjoyable stay!
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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