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Irene B

Jungle Paradise

5.0 of 5 bubblesReviewed 4 Nov 2023via mobile
Thank you for the quality of service provided. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability from all the F and B services down to housekeeping. We tried the Ambar, Sawah Terrace and the Spa. Truly a great experience.
We would like to compliment our Butler Caca for a pleasant, wonderful and efficient service. She took great length and effort to provide a top notch service. Love the calm, rainforest, green jungle paradise. We will be back again soon 💚💚💚
Date of stay: October 2023
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this review
Responded 9 Nov 2023
Dear Irene B,
It was a great pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday in Bali!
Thank you very much for your lovely comments about our facilities and the service offered by our Ladies and Gentlemen.
Most importantly your reference to Caca, your Patih (Butler) who is very thankful and proud to be recognized for her service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Warm regards,
Reka

Reka Yanti
Resort Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,931)
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Reviewed 5 November 2023

Having visited the Ritz Reserve in Phulay seven times, our love for the brand led us to explore Mandapa, a Ritz-Carlton Reserve in Ubud. Recognized as one of the best hotel brands in the world, we were eager to experience the magic of Mandapa and share our wonderful journey with you.

Praiseworthy Positives: 🌟

Scenic Beauty: The resort, surrounded by lush greenery and the soothing Ayung River, offers a serene ambiance.
Luxurious Villas: The meticulously designed villas blend traditional Balinese aesthetics with modern comforts.
Exceptional Service: The staff's personalized attention ensured our stay was memorable.
Stunning Swimming Pool: The pool, with its breathtaking view, was amazingly wonderful. Even though our family prefers to admire it rather than swim, it added to the pleasing atmosphere.

Points to Ponder: 🤔

Accessibility: The resort's secluded location offers peace but may require travel to reach tourist spots.
Guest Activities: The activities offered might not provide a wide variety of choices for kids.

Partially Pleasing: 😌

Familiar Views: Coming from Thailand, the view of rice fields, while fascinating, wasn't new to us.
Wildlife Encounters: Encounters with mosquitoes, a green snake, and water lizards in the resort were a bit unsettling for my wife.
Night Ambiance: The resort is dimly lit and quiet at night.
Resort Size: The expansive resort requires some time to move from place to place.
Culinary Preferences: The Balinese cuisine, rich in curry and coconut, was an acquired taste for us.
Membership Benefits: I was aware that Marriott Bonvoy Elite benefits couldn't be used at Ritz-Carlton Reserves properties, but I had hoped otherwise. It's a bit disheartening, and having this benefit would make me visit other Ritz-Carlton Reserves without hesitation.

Tips and Recommendations: 💡

Photography Spot: The nearby Bali Swing offers opportunities for beautiful photos.
Seasonal Views: Be mindful of the harvest season in Ubud, as the rice fields may appear dry.
Nature Walks: Explore the surrounding areas with guided nature walks offered by the resort.

Conclusion:
Mandapa, a Ritz-Carlton Reserve, is a haven for those seeking a peaceful retreat. While some aspects were familiar and others were a step out of our comfort zone, the overall experience was enriching. We left feeling refreshed, with memories of a Balinese paradise etched in our hearts.

Date of stay: December 2022
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank kraisanc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 10 November 2023

Dear kraisanc,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali.
Thank you very much for your very details and amazing comments about our facilities, the view, the food and the service offered by our Ladies and Gentlemen.
We were delighted to know that you had refreshing stay with us.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2023

We stayed at Mandapa with our family for a week in August. The resort has three restaurants, and all of them served delicious food. The facilities were fantastic as well. We have children, and they had a great time at the kids' club every day. There were even cows on the property that you could feed. But what truly left a lasting impression on us was the incredible service and hospitality of the staff. The butler ladies Kewin and Narjis who took care of us were exceptionally kind to our children and spent a lot of time playing with them. Our kids still talk about wanting to see them again. Additionally, there was a daily cooking class, which we joined multiple times with our children. The teacher was very kind and helpful throughout.
We have been recommending Mandapa to all our friends since our return, and my friend who recently stayed there shared great feedback as well. This is definitely a hotel you should visit.

Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank megumi a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 3 November 2023

Dear 27megumia,
On behalf of Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your family holiday in Bali!
Thank you very much for your wonderful comments about our facilities and the service offered by our Ladies and Gentlemen. Thank you also for your highlight about Mandapa camp, our special kinds club.
We were thrilled to know you had an enjoyable stay!
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2023 via mobile

We stayed in Villa 27, a 400 sq m house with a 15-meter pool immersed in the jungle and a separate gazebo right at the riverbank. The design is authentic, dominated by dark wood and stone shades.

The spa offers one of the best massages in Bali! Udayani and Ariani were our massage therapists. We recommend deep tissue with thorough muscle work.

The Japanese restaurant, also a sunset-watching spot, offers excellent sushi and ramen. The quality surpasses expectations, just like in Japan.

The Indonesian cuisine restaurant features dishes from various regions of Indonesia. Breakfast is very diverse. The best part is that they can prepare any dish on request, and they can even prepare the recipe of any dish you liked.

In my view, this hotel operates on an ultra-luxury system: personalized service, a butler, and everything is tailored to the guest's wishes.

Date of stay: October 2023
Trip type: Travelled as a couple
Thank Nataly M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 3 November 2023

Dear Nataly M,
Thank you very much for choosing to stay at Mandapa, a Ritz-Carlton Reserve during your holiday in Bali.
We appreciate your amazing comments about our village, the facilities, the food and the service offered by our Ladies and Gentlemen. We were delighted to know how much you enjoyed your stay with us.
We look forward to welcome you back to our Village in the very near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2023 via mobile

From arrival to departure everything about the Mandapa was perfect, our butler Mathias looked after everything for us and made our trip extra special with little touches. The service is exceptional across the resort, always with a smile and a little something extra, like fresh fruit and coconut water around the pool or little canapés at Ambar.

All of the restaurants are excellent, but we would especially recommend booking a cocoon at Kubu for a great dining experience and the private rice paddy BBQ was really good, with wonderful service from the waiter and chef.

The cocktails and music at Ambar were fabulous and a great way to watch the sun set. It’s worth booking a treatment at the spa, really peaceful by the Ayung river. We cannot recommend the Mandapa enough!

Room tip: The rice paddy BBQ was really good but a lot of food, so wear something stretchy!
Date of stay: September 2023
Trip type: Travelled as a couple
Thank Aspirational_travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 3 November 2023

Dear Aspirational_travel,
On behalf of all Mandapa Ladies and Gentlemen, I would like to thank you for staying with us and for taking the time to complete a review. We are glad to learn that you have an amazing experience, most importantly your mentioned to Matthias, your Patih (Butler) who is very grateful and proud for the recognition to his service and dedication.
Thank you again for staying with us and we very much look forward for more opportunities of welcoming you back to our Mandapa Village.

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2023

My stay at Mandapa, a Ritz-Carlton Reserve, was nothing short of incredible in every way imaginable. This place delivered experiences that exceeded my wildest expectations.

Starting with the breathtaking views and extending to the service, dining, and overall atmosphere, everything was simply unforgettable. The villa I had the pleasure of staying in was enormous, complete with its private pool, which was a fantastic touch. The view from my terrace overlooking the rice fields and jungle was absolutely mesmerizing. The place exuded tranquility and the beauty of nature.

The care provided by the butler was truly invaluable. I genuinely didn't have to worry about a thing. All I had to do was ask or inquire, and my wishes were fulfilled promptly. The sense of stress-free luxury was remarkable.

In terms of dining, the dishes at the hotel's restaurants were nothing short of exquisite. Every meal was a true delight for the palate. The selection of drinks was extensive and satisfying, catering to all tastes. Whether it was breakfast, lunch, or dinner, each culinary experience was a dream come true.

One of the absolute highlights of my stay was a special dinner in the rice fields. It was a magical experience that I recommend to everyone. The view, the atmosphere, and the delicious food created an unforgettable evening.

I also couldn't stop marveling at Balinese wines. It's something truly worth trying, and it certainly won't disappoint.

I'd like to extend my heartfelt thanks to the entire team at Mandapa for creating such unforgettable memories and for making my stay even more extraordinary than I had ever imagined. This place is an oasis of peace, luxury, and impeccable service, which made me feel truly special. I hope to have the opportunity to return someday and relive this extraordinary place.

Thank you!

Date of stay: October 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank Alberto007traveler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reka Yanti, Other at Mandapa, A Ritz-carlton Reserve, responded to this reviewResponded 6 October 2023

Dear Alberto007traveler,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali.
Thank you very much for your amazing and very detailed comments about our facilities, the view, the food and the service offered by our Ladies and Gentlemen.
We were delighted to learn that you had an extraordinary stay.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Reka

Reka Yanti
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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