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All reviews ayung river pool villa duplex villa birds nest twilight dinner our honeymoon river front private pool butler service la view restaurant personal butler golf cart every hour spent nights afternoon tea amazing place an amazing view white water rafting
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Reviewed 5 November 2018 via mobile

Pros:
Our pool villa was gorgeous with a stunning view of rice fields, lush tropical jungle and the Ayung river.

The round bathtub was a decadent thing of beauty, set in-floor in the middle of the bathroom floor with mosaic tiles and plenty big enough for two.

A free minibar of soft drinks, snacks and mini decanters of spirits was a nice touch.

Eating breakfast on our deck was gorgeous and the lady who brought it was really friendly and helpful.

Cons:
Our room wasn’t ready when we arrived (after the stated checkin time) and we were seated in a weird ‘bar’ area for nearly an hour... we wanted to have a drink while we waited but had to go searching for someone to take our order. When we later asked for a late checkout to make up for lost time, it was refused.

We had some fruit in our luggage which was nibbled on by some kind of creature overnight - it’s gross to think of vermin scurrying around in your room and possessions.

Overall:
It’s a lovely place in a stunning setting but they need to sort out some processes and their service philosophy to make it worth the high price tag.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank RaeR934
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KupuKupuResorts, Manager at Kupu Kupu Barong Villas and Tree Spa, responded to this reviewResponded 2 weeks ago

Dear Rae R,

Thank you for choosing Kupu Kupu Kupu Barong Villas & Mango Tree Spa by L'OCCITANE for your holidays and for taking the time to share your experience.

Your remarks regarding the room wasn’t ready when you arrived (after the stated check in time) and disturb by some kind of creature overnight that we are taken very seriously by our Management team assured that we will take appropriate measure to improve this specific points.

In the meantime, once again I would like to apologize for not being able to offer you the holiday you have been dreaming of. We hope to welcome you again in our Resort in better conditions.

I would be delighted to discuss further into details the different issues you experienced and If I may be of further assistance, please do contact me via kadek@kupubarong.com, my team and I remain at your service.

Kind regards,
Kadek & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 November 2018

From the moment we arrived to when we left, our experience at Kupu Kupu Barong Villas and Tree Spa was just amazing.

They picked us up from the airport and the driver was very friendly. We got to the hotel at a ridiculous hour and they welcomed us pretty nicely with hot tea and even prepared a light meal for us in case we were hungry (since the restaurant was already closed).

We stayed at a gorgeous villa with our own infinity pool and an incredible view of the jungle. It really felt like paradise to wake up to those views.

The restaurant in the hotel was also lovely. The food is incredibly fresh, breakfast was always exciting for us, and dinners were so romantic. Some mornings / evenings, we were in a rush or were just so exhausted that we had to order in our villa and they always delivered an amazing spread of food. I've never enjoyed hotel room meals so much. I still dream of all the fresh fruit - mangoes, papayas, pineapples and a few local fruits.

They have traditional balinese dancers at the restaurant on certain evenings, which is a great experience.

We also were lucky enough to get a massage at the L'Occitane spa. It was wonderful to get a massage in such an insanely soothing atmosphere, a view of the jungle and sounds of actual birds.

The staff were also very friendly and great.

The hotel overall is just beautiful. I would definitely come back.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Meowgarita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KupuKupuResorts, Manager at Kupu Kupu Barong Villas and Tree Spa, responded to this reviewResponded 2 weeks ago

Dear Meowgarita,

Thank you for staying with us at Kupu Kupu Barong Villas & Mango Tree Spa by L’OCCITANE “The Legend Continues” and thank you for your great review.

I am happy that you enjoyed your stay with us and I am especially happy to hear that our associates delivered friendly, helpful and attentive service during your stay. Their commitment to take initiative with selfless sincerity and thoughtful courtesy has allowed them to fully recognize the needs of our guests.

Thank you again for your nice review towards our service quality. We do try to please all palates and preferences. Furthermore, as you discovered, the resort is set inside green jungle, blessed with mesmerizing Ayung river valley view.

Please do recommend us to family and friends and we look forward to welcoming you back whenever you plan your next visit to Ubud-Bali. If I may be of further assistance, my team and I remain at your service.

Kind regards,
Kadek & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2018 via mobile

The good is that the hotel is slightly away from manic very noisy Ubud but close enough for hotel to offer free shuttle service. We started the holiday in jungle Retreat room with own pool, and it was lovely. Clean room, excellent service, however they have a coffee machine in room but shy at letting have the pods to use it, and if you are a coffee lover like me, you will prefer having over instant granules. But it is a small detail. As we didn't plan ahead unfortunately we couldn't stay in our little haven more than two nights as fully booked and ended in normal room in the jungle no longer overlooking it , much more noisy unfortunately. Clean room again, however the plug in bath didn't work properly which made having a bath not a relaxing experience. Other than bed confortable.
The hotel offers an excellent breakfast with lots of choices and a free afternoon tea which is also a lovely added bonus. However do not bother doing half or full board. You will end up restricted to 3 very mediocres set menu choices, every day and every restaurant will offer exact same set menus, which were absolutely nothing special whatsoever.
Staff is very friendly but for mojority, their English very limited, they say yes to everything with a smile however rarely actually do what was requested which can only bring to conclusion they didn't understand.
In conclusion beautiful setting, nice clean room with opportunity to et extra special rooms at a price. However set menus are a "stay clear" as extremely disappointing, would be better off financially and gustatively eating à la carte or Ubud.

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank C6357POalexandrap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KupuKupuResorts, Manager at Kupu Kupu Barong Villas and Tree Spa, responded to this reviewResponded 2 weeks ago

Dear ALEXANDRA P,

Thank you for choosing Kupu Kupu Kupu Barong Villas & Mango Tree Spa by L'OCCITANE for your holidays and for taking the time to share your experience.

Your remarks regarding half or full board in the term of menu variety that we are taken very seriously by our Management team assured that we will take appropriate measure to improve this specific points.

In the meantime, once again I would like to apologize for not being able to offer you the holiday you have been dreaming of. We hope to welcome you again in our Resort in better conditions.

I would be delighted to discuss further into details the different issues you experienced and If I may be of further assistance, please do contact me via kadek@kupubarong.com, my team and I remain at your service.

Kind regards,
Kadek & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2018 via mobile

Thank you Dek Sugi for putting together the best birthday ever! I could never thank you enough for all the beautiful surprises, a special thanks to Chandri & Aris & to the Trainee a job well done! I will miss your genuine kindness. Xoxoxox ❤️ Love Laura

Date of stay: October 2018
Trip type: Travelled with family
1  Thank msfitnes1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KupuKupuResorts, Manager at Kupu Kupu Barong Villas and Tree Spa, responded to this reviewResponded 1 November 2018

Dear Laura D,

Thank you for staying with us at Kupu Kupu Barong Villas & Tree Spa by L’OCCITANE “The Legend Continues” and thank you for your great review.

I am happy that you enjoyed your stay with us and I am especially happy to hear that our associates delivered friendly, helpful and attentive service during your stay. Their commitment to take initiative with selfless sincerity and thoughtful courtesy has allowed them to fully recognize the needs of our guests. I will be personally thanks to Chandri, Sugi, and Aris who makes your stay more enjoyable.

Please do recommend us to family and friends and we look forward to welcoming you back whenever you plan your next visit to Ubud-Bali. If I may be of further assistance, my team and I remain at your service.

Kind regards,
Kadek & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2018 via mobile

Just had a wonderful stay at the resort last Oct.20-22. Purposedly stayed here so i can have the twilight dinner to propose to my long time girlfriend. From the moment i inquire for the reservation and packages they were quick to answer and provided me some good ideas for the proposal, Thanks to Mr. Kadek and the reservation team :). From Check-in to Check out everything was perfect! During the dinner our butler Ms. Chandri and our waiter Malaka help me with the proposal, A very big thanks to them! Other staff like Ms. yuli who serve us from the pool bar, to our bfast and bird’s nest bfast help us feel very special. To the whole team and staff of kupu kupu barong! thanks for making our stay a memory to remember.

Our River front villa was room 17. one of the best villa with the view. We loved and enjoyed everything about it.

We will surely be back in the future. :)

*Iñigo and Florygen

Date of stay: October 2018
Trip type: Travelled as a couple
Thank iñigo d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KupuKupuResorts, Manager at Kupu Kupu Barong Villas and Tree Spa, responded to this reviewResponded 1 November 2018

Dear inigo d,

Thank you for staying with us at Kupu Kupu Barong Villas & Tree Spa by L’OCCITANE “The Legend Continues” and thank you for your great review.

I am happy that you enjoyed your stay with us and I am especially happy to hear that our associates delivered friendly, helpful and attentive service during your stay. Their commitment to take initiative with selfless sincerity and thoughtful courtesy has allowed them to fully recognize the needs of our guests. I will be personally thanks to Chandri, Malaka, and Yuli who makes your stay more enjoyable.

Thank you again for your nice review towards our service quality. We do try to please all palates and preferences. Furthermore, as you discovered, the resort is set inside green jungle, blessed with mesmerizing Ayung river valley view.

Please do recommend us to family and friends and we look forward to welcoming you back whenever you plan your next visit to Ubud-Bali. If I may be of further assistance, my team and I remain at your service.

Kind regards,
Kadek & Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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