Huge wagamama fan. Dining with them for decades... went to the soft opening of many of them (including this one)... used to be a mystery diner for head office... was asked to become a GM years ago. As I say. Huge fan. But this visit...was a joke. No menus brought over, then asked what we'd like to order - thankfully we knew without. Took 15mins to get a glass of water. Food was slower than usual. Napkins weren't replenished. No extra drinks offered til we were 95% finished eating. No "how is everything". And at the end - with 2 totally empty plates - "are we all finished?". Always a stupid question when plates are totally clear. And the "we" is only ever annoying. Seriously unimpressed.More