I booked this hotel for a birthday surprise for my husbands birthday. The hotel had excellent reviews and when we drove up it looked a lovely hotel. We arrived at 12:00 as we were on the all inclusive break. We were turned away and told to come back at 2:00. This spoilt our whole day as I had planned a 4 hour walk around the area of the hotel. We booked in at 2:00, we had asked if we could stay in the old part but we were given a room in the new part, but we knew it wasn't guaranteed. Our room however was lovely. The first night my husband had steak which was terrible. He couldn't eat it. We thought paying £6 extra for the steak it would be nice. We did complain and we were told the steaks hadn't been good lately. All my husband had that night was 6 chips and some cheese and biscuits, which wasn't good as he is diabetic. That night there was a plumbing problem and we had very little sleep because all we could hear was water from the tank above our ceiling. We had asked for an early morning call, which we didn't receive so we were rushed getting down for breakfast, Breakfast was good although our coffee was cold as we had to wait so long for milk. We also had to ask twice if we could have some butter for our toast. I can sometimes understand when a hotel is fully booked and staff are over worked, but we arrived on a Monday morning usually a very quiet time for hotels. We felt very unwelcome probably because we complained. We asked to see the duty manager but was told that he wasn't available. The hotel is lovely, the dining room exceptional, the area great for geocaching and walking. We have been on these all inclusive breaks many times and enjoyed them all except this one. Maybe because it was a monday. There were only a few on the all inclusive so there wasn't as much atmosphere as you would get at the weekend.
- Official Description (provided by the hotel):
- The Mercure Telford Madeley Court Hotel is one of few hotels steeped in so much history. It offers the ambiance of a beautiful 16th-century manor house with parts of the hotel dating as far back as the 13th century, together with all the facilities you'd expect of a modern hotel. You can relax in the stunning conservatory bar overlooking the lake, take a walk around the walled gardens or just settle down in the library. The hotel can be easily reached from junction 4 of the M54 and is only 4 miles from Telford Railway Station. ... more less
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- Also Known As:
- Madeley Clarion
- Clarion Madeley