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Reviewed 4 weeks ago

Overall this is a very very very frustrating company to work with. For starters, and this is as basic as it comes, before we arrived and I called and called and called and called - both numbers on the site and no one ever, I mean ever answered. In fact, when I arrived and explained this to the manager, he seemed puzzled but sure enough, an hour later, when we needed blankets for the bed (yes blankets) and I called the operator it rang and rang and rang and no one answered. I finally had to come down to get service and the guy had his music turned up very loud and said he didn't hear anything. This, just moments after I had discussed this issue. Also, the website because it is lacking in essential information and given that staff does not answer the phone - the customer is really left hanging. We were at a certain terminal but there was absolutely no data on the location of each Premiere Inn that indicated what terminal is was next to. This caused multiple problems. We could not get off at the correct subway and we were left walking and walking in the pouring rain trying to find it. When we finally arrived the staff said 00ps, you are at the wrong one and we had to pay for an Uber to trek us around to the correct one. Of course they could not even transfer our reservation for us. This - after even using the address on the site. Byt the time we arrived we were wet, upset and hungry but it was 9 p.m. or something and restaurant was closed so we ate peanuts from the bar for diner. . The manager offered us a complimentary breakfast but our flight left too early to use it.

  • Stayed: October 2018, travelled with family
    • Value
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Review collected in partnership with premierinn.com
Thank 420dolores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed here for 1 night prior to an early flight from Heathrow. This hotel is perfect. It was 5 minute drive to the car park. The rooms are great, the food was fantastic and the staff were friendly. I will definitely stay here again.

Stayed: October 2018
Thank BevG76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

  • Stayed: October 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 5 weeks ago via mobile

Stayed on business arriving at 2315 after a 17 hour day. Wanted a quick drink before retiring for bed only to be told the bar shuts at 2300. Never before known a hotel not serve to guests 24/7. Need to leave early Sunday morning and need breakfast prior to leaving. Restaurant doesn’t open until 0700, too late for me. Considering the hotel serves the airport the timings are very inflexible.

Stayed: October 2018, travelled on business
Thank Abinatesdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2018

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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