I have just returned from a 4 day coach holiday with a local company where we stayed at The Palm Court Hotel in Ilfracombe. On arrival, check in was easy. After settling into our rooms, we were given a hot cup of tea in the ballroom to welcome us. This was a nice gesture, as was the free glass of cocktail on the Saturday night and the Devon cream tea on the Saturday afternoon. The staff work very hard in order to please the guests staying at The Palm Court Hotel. The level of service at this hotel and the willingness and friendliness of the staff from Reception to the dining room to the bar was second to none. They are superb, and an absolute credit to the hotel.
There is no doubt that the hotel needs a make over in general, and infact, it seems that they are starting a programme of refurbishment in the public areas downstairs already. Both the conservatory is being refurbished and the lounge looks as if it has had work done to it aswell with fresh paint and new seating. It is a fairly large hotel so a programme of refurbishment obviously can't take place overnight, but they have made a start.
My bedroom was clean and comfortable. There were clean towels left every day and the bed linen was crisp white which was great. There was also a chocolate mint left on top of the towels on the bed on arrival which i thought was nice. There was also a bar of soap aswell. There was a small portable television in the room which had a very good picture quality and was more than adequate. There were tea and coffee making facilities in the room aswell with plenty of teabags and coffee sachets and milk. There were no biscuits though, which is a shame, as i think they are always a welcome treat. The bedroom was cold on arrival but once the heating came on, which seemed to be at certain times each day, the bedroom became comfortably warm, so there were no real problems there. The bathroom was very small, but it was kept clean. The door into the bathroom was a sliding door, as there would have been no room for a door that opened inwards. The door in my opinion needs some attention. One side had been stained with some kind of varnish as had the frame, but the actual side facing the bathroom had not been stained and had remnants of where the varnish had come off the frame onto the door. If this side was varnished too, it would look ok. The handles on the bathroom door were half moon shaped. The handle on the outside of the bathroom door was secure, but the one on the inside was hanging down and only being held by one screw. To be fair, these things with the door were not major problems, but little things that if fixed, would look better. Certain parts of the hotel in general were colder than other parts, but after all, we are talking of an old building. The ballroom could be cold but they had a heater in there which after a short while warmed the room up.
The restaurant was vey nice. The quality of the food that was served was excellent. Traditional food at its best i would say. All the food was served fresh and hot. The roast dinners i had during my stay were very tasty, as were the starters and desserts. The service in the dining room was superb. Nothing was to much trouble for the staff. The breakfast was help yourself. Plenty of choice from fruit juices to cereals to hot food. The fried breakfast was really nice and certainly set me up for the day ahead. You definately wouldn't go hungry at this hotel!!
Entertainment at the hotel on the Friday night was a gentleman singing Country and Western and Sixties hits. He was excellent and everyone in the crowd was enjoying him and singing along. I was not so keen on the entertainment on Saturday night. It was an organist and it really wasn't my cup of tea, so i didn't watch much of it. We had a great time on Sunday evening when we had bingo, a raffle and a quiz. The bingo was good fun and the bingo caller, who was also one of the bar men, made us all laugh. We had a good time doing the quiz too.
All in all, i enjoyed my stay at this hotel. It was clean and comfortable with excellent food and superb staff. For the price i paid for the holiday i feel i had good value for money and i couldn't have asked for much more than that.
Well done to all the staff at The Palm Court. Keep up the excellent service an thankyou for a pleasant stay.
- Official Description (provided by the hotel):
- The Palm Court Hotel is owned by the same family for the last 28 years. It is centrally located 30m from the sea front, with its own Car park.A great location to investigate Ilfracombe by foot. ... more less
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- Also Known As:
- Palm Court Hotel Ilfracombe, Devon